Initial Business Response /* (1000, 5, 2015/08/03) */
Hi this is Mike the manager at the Maple grove Midas shopMrs*** came into our shop for repairs on 5/29/we informed her that her vehicle needed brake pads and brake rotors in the front and the back and both front lower control arms
Mrs*** declined doing the rear brake rotors so at her request we installed just the brake pads onlyWe informed her that other issues may occur due to the declined brake workOn 7/11/Mrs*** came back in for brake noise, after inspecting the vehicle again one of her rear brake calipers had gone bad as a result of the previous work being declinedI gave her a quote on a new brake caliper in the back and even offered to sell it to her at my cost and would not charge any labor to try and make her happyOnce again she declined the work needing to be done and we yet again just installed a rear set of brake pads at her requestI told her this was a temporary fix as the caliper is bad and will cause her brake pads to wear out soonWe received a call from her after she had it at another shop I'm guessing and they told her we never replaced the pads and that is not trueNot only have we put two sets of pads on if needed I can produce the invoices from our parts stores to prove we did install themTo resolve this I am still willing to install a brake caliper in the rear and rotors at our cost to help Mrs*** outCar repairs can be expensive I understand that but its not our fault when parts fail if work we recommend is declined I tried explaining that to Mrs***I also provided all this information to Midas international and they closed the case due to the fact I have all of the paper work that had the declined brake work on it
Thanks for your time I hope we can resolve this quickly
Mike ***
Manager Midas
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to midas for servicing on 5/The brake pads were not installed although I paid for themI was advised that rear rotors were recommendedI was not advised they were requiredI was told that they could be replaced at a later dateThe rotors did not result in damage to my car as allegedMy calipers were documented as passing inspection and no recommendations were given on 5/I returned to Midas on 7/and was told that now my caliper was not working, less than 2,miles laterAt that point I was informed that my brake pads would be replaced for the "second" time in which did not happen as I was only at the store minutesMy brake pad was allegedly replaced with a seized caliper? I declined additional services as my brake pads were never repaired and I am not willing to pay for additional services when the original services were never performedIs Midas claiming that my brake pads wore down to metal twice within 1,miles each time?
Midas did not recommend calipers on 5/and they are correct that it resulted in further damage to my carThe lack of replacement of the rotors did not cause the caliper to seize, but the lack of replacement of the brake pad did
I wasn't aware midas was in the financial services industryI didn't request to receive financial services or advice from them
Final Business Response /* (4000, 9, 2015/08/10) */
Hi this is Mike the manager at the Maple grove Midas shopMrs*** came into our shop for repairs on 5/29/we informed her that her vehicle needed brake pads and brake rotors in the front and the back and both front lower control armsMrs*** declined doing the rear brake rotors so at her request we installed just the brake pads onlyWe informed her that other issues may occur due to the declined brake workOn 7/11/Mrs*** came back in for brake noise, after inspecting the vehicle again one of her rear brake calipers had gone bad as a result of the previous work being declinedI gave her a quote on a new brake caliper in the back and even offered to sell it to her at my cost and would not charge any labor to try and make her happyOnce again she declined the work needing to be done and we yet again just installed a rear set of brake pads at her requestI told her this was a temporary fix as the caliper is bad and will cause her brake pads to wear out soonWe received a call from her after she had it at another shop I'm guessing and they told her we never replaced the pads and that is not trueNot only have we put two sets of pads on if needed I can produce the invoices from our parts stores to prove we did install themTo resolve this I am still willing to install a brake caliper in the rear and rotors at our cost to help Mrs*** outCar repairs can be expensive I understand that but its not our fault when parts fail if work we recommend is declined I tried explaining that to Mrs***I also provided all this information to Midas international and they closed the case due to the fact I have all of the paper work that had the declined brake work on it
Thanks for your time I hope we can resolve this quickly
Mike ***
Manager Midas
Initial Business Response /* (1000, 5, 2015/06/22) */
When *** came into our shop on April we informed him that he would need a center exhaust pipe and muffler*** declined the center exhaust pipe and only wanted the free mufflerAt no point in any conversation I had with *** did I
mention he would never have to pay for any exhaust ever again, especially since he declined work on his visitThe part of his exhaust that broke is the center pipe that is the part that we recommend to *** but he declinedI did inform *** that it is very common to have the exhaust fail on a Honda such as his did, we see it all the time*** called me a liar and said he was going to use his position at the fire department as a platform to slander usThe only thing *** wanted to hear was the word free...I take our customer service very seriously, we have won the Midas presidents award times in the last years for excellent customer service
Thank you for your time and any help you can give me to resolve this issue as quickly as possible
Mike ***
Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
I responded to Midas directlyAnd no I am not satisfiedDO not close the case
Final Business Response /* (4000, 9, 2015/06/27) */
As I stated in the last response the work that *** needs to have done was declined on his last visit on 4/26/14, he needs the center exhaust pipeWe replace the muffler only at his request I will attach another copy of the invoice stating thisAt no point did I or anyone in my shop tell *** that he would never have to pay anything again for his exhaustI would like you to close this matter as we are a busy shop and I would prefer to spend my time helping customers that are not trying to slander us around townIf *** wants his vehicle fixed we are more then happy to fix it however it will not be free as our center exhaust pipes do not come with a lifetime warranty only our mufflers doI do apologize for any confusion on ***s part however what he wants just can not be doneI have contacted midas international and explained this to them as well and they closed this matter on their end
thanks for your time have a great upcoming holiday weekend
Initial Business Response /* (1000, 5, 2015/08/03) */
Hi this is Mike the manager at the Maple grove Midas shopMrs*** came into our shop for repairs on 5/29/we informed her that her vehicle needed brake pads and brake rotors in the front and the back and both front lower control arms
Mrs*** declined doing the rear brake rotors so at her request we installed just the brake pads onlyWe informed her that other issues may occur due to the declined brake workOn 7/11/Mrs*** came back in for brake noise, after inspecting the vehicle again one of her rear brake calipers had gone bad as a result of the previous work being declinedI gave her a quote on a new brake caliper in the back and even offered to sell it to her at my cost and would not charge any labor to try and make her happyOnce again she declined the work needing to be done and we yet again just installed a rear set of brake pads at her requestI told her this was a temporary fix as the caliper is bad and will cause her brake pads to wear out soonWe received a call from her after she had it at another shop I'm guessing and they told her we never replaced the pads and that is not trueNot only have we put two sets of pads on if needed I can produce the invoices from our parts stores to prove we did install themTo resolve this I am still willing to install a brake caliper in the rear and rotors at our cost to help Mrs*** outCar repairs can be expensive I understand that but its not our fault when parts fail if work we recommend is declined I tried explaining that to Mrs***I also provided all this information to Midas international and they closed the case due to the fact I have all of the paper work that had the declined brake work on it
Thanks for your time I hope we can resolve this quickly
Mike ***
Manager Midas
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to midas for servicing on 5/The brake pads were not installed although I paid for themI was advised that rear rotors were recommendedI was not advised they were requiredI was told that they could be replaced at a later dateThe rotors did not result in damage to my car as allegedMy calipers were documented as passing inspection and no recommendations were given on 5/I returned to Midas on 7/and was told that now my caliper was not working, less than 2,miles laterAt that point I was informed that my brake pads would be replaced for the "second" time in which did not happen as I was only at the store minutesMy brake pad was allegedly replaced with a seized caliper? I declined additional services as my brake pads were never repaired and I am not willing to pay for additional services when the original services were never performedIs Midas claiming that my brake pads wore down to metal twice within 1,miles each time?
Midas did not recommend calipers on 5/and they are correct that it resulted in further damage to my carThe lack of replacement of the rotors did not cause the caliper to seize, but the lack of replacement of the brake pad did
I wasn't aware midas was in the financial services industryI didn't request to receive financial services or advice from them
Final Business Response /* (4000, 9, 2015/08/10) */
Hi this is Mike the manager at the Maple grove Midas shopMrs*** came into our shop for repairs on 5/29/we informed her that her vehicle needed brake pads and brake rotors in the front and the back and both front lower control armsMrs*** declined doing the rear brake rotors so at her request we installed just the brake pads onlyWe informed her that other issues may occur due to the declined brake workOn 7/11/Mrs*** came back in for brake noise, after inspecting the vehicle again one of her rear brake calipers had gone bad as a result of the previous work being declinedI gave her a quote on a new brake caliper in the back and even offered to sell it to her at my cost and would not charge any labor to try and make her happyOnce again she declined the work needing to be done and we yet again just installed a rear set of brake pads at her requestI told her this was a temporary fix as the caliper is bad and will cause her brake pads to wear out soonWe received a call from her after she had it at another shop I'm guessing and they told her we never replaced the pads and that is not trueNot only have we put two sets of pads on if needed I can produce the invoices from our parts stores to prove we did install themTo resolve this I am still willing to install a brake caliper in the rear and rotors at our cost to help Mrs*** outCar repairs can be expensive I understand that but its not our fault when parts fail if work we recommend is declined I tried explaining that to Mrs***I also provided all this information to Midas international and they closed the case due to the fact I have all of the paper work that had the declined brake work on it
Thanks for your time I hope we can resolve this quickly
Mike ***
Manager Midas
Initial Business Response /* (1000, 5, 2015/06/22) */
When *** came into our shop on April we informed him that he would need a center exhaust pipe and muffler*** declined the center exhaust pipe and only wanted the free mufflerAt no point in any conversation I had with *** did I
mention he would never have to pay for any exhaust ever again, especially since he declined work on his visitThe part of his exhaust that broke is the center pipe that is the part that we recommend to *** but he declinedI did inform *** that it is very common to have the exhaust fail on a Honda such as his did, we see it all the time*** called me a liar and said he was going to use his position at the fire department as a platform to slander usThe only thing *** wanted to hear was the word free...I take our customer service very seriously, we have won the Midas presidents award times in the last years for excellent customer service
Thank you for your time and any help you can give me to resolve this issue as quickly as possible
Mike ***
Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
I responded to Midas directlyAnd no I am not satisfiedDO not close the case
Final Business Response /* (4000, 9, 2015/06/27) */
As I stated in the last response the work that *** needs to have done was declined on his last visit on 4/26/14, he needs the center exhaust pipeWe replace the muffler only at his request I will attach another copy of the invoice stating thisAt no point did I or anyone in my shop tell *** that he would never have to pay anything again for his exhaustI would like you to close this matter as we are a busy shop and I would prefer to spend my time helping customers that are not trying to slander us around townIf *** wants his vehicle fixed we are more then happy to fix it however it will not be free as our center exhaust pipes do not come with a lifetime warranty only our mufflers doI do apologize for any confusion on ***s part however what he wants just can not be doneI have contacted midas international and explained this to them as well and they closed this matter on their end
thanks for your time have a great upcoming holiday weekend