Barry Garza

Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.Our policy is to deliver the best possible customer...

service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address their concerns directly.If you have any questions or concerns, please do not hesitate to contact me, [redacted]Sincerely,[redacted]

See attachmentThank you for informing us about the complaint filed by [redacted] We are, however,constrained by federal and state privacy laws from discussing customer matters with you. To the extent that we have a business relationship with [redacted] please be assured that we have address the...

complaint with Him and will take the appropriate steps to resolve any issues. He may have with Car-Mart. Once again, thank you for the information.

I am writing this letter in response to complaint ID [redacted], filed against our business that we received on on February 26, 2016, by [redacted] The body of the compliant states that we have been using aggressive maneuvers and false advertising methods to boost our own...

business. We assure you this is not the case.The price of $5,020.00 listed for [redacted] is based on prices taken from the [redacted] General Price List.This price includes [redacted] for a Traditional One Day Service which the [redacted] General Price List for $2,695.00.Please see attached General Price List.Looking forward to resolving this issue, Robert M[redacted] Manager[redacted] Cost Breakdown of Traditional One Day Funeral Service; as listed in [redacted] General Price ListBasic [redacted] of Funeral Director, Staff, and Overhead:$1,395Embalming:$650Dressing And/Or CosmetologyAnd/or Casketing:$250Use of Facilities for Funeral Ceremonies:$2,050Transfer of Remains to Funeral Home:$275Use of Hearse:$400 Total:$5,020