Barry T's Grand Central Station

To whom it may concern:Rick's Musical Instruments, INCformally dispute the claim put forward by Ms*** *** of * *** *** ***, MA.All of the following information is documented in the dated Comment section of the Complaintant's account with us. All transactions
and correspondences are documented in payment history and the customer's Comments section:On 02/05/Ms*** was sent a collection letter for each of her delinquent rental instrument accounts. Please note there is no additional charge for the first letter sent. Since there was no communication or payments from Ms***, per our contract, a Final Notice was sent on 03/05/which carries a $fee per contract. On 3/15/2017, both notices were returned and an attempt to reach customer by phone and email was made to update payment information in order to keep renting. On 03/13/When no communication or payments were made, Rick's Musical Instruments attempted to charge the customer's credit card provided on the contract for $for past due payments, late fees, and the Final Notice fees. The charge was only approved for $to which payment was applied to the percussion kit and payments were applied to the trumpet. On the same day, the customer called our establishment distraught that we charged her credit card claiming that we had left her with no money for food or gas. *** *** explained that hadn't we charged the credit card, the account would have been sent to collections for the full remaining balance of the instruments plus attorney's fees, late fees, and tax. Per the notes that were made that day, the customer understood. Customer requested copy of contract on 03/13/2017. Contract was located by *** on 03/15/Copy was sent to customer on 03/15/according to the notes on her account. We blacked out the Social Security number and Credit Card number for her personal security per our privacy policy.On 06/04/2017, Rick's Musical Instruments, INCsent a collection letter for each account stating a past due balance of days. Please note, there is no additional charge for the first demand letter sentNo communication or payments were made. On 06/25/2017, per the policy on the contract the customer signed, Rick's Musical Instruments sent a Final Notice for each account, again carrying a $fee for each instrument. No communication or payments were made to Rick's Musical Instruments, INCsince the credit card charge in the previous mentioned paragraph.On 07/30/2017, per the contract that Ms*** *** signed, Rick's Musical Instruments, INCattempted a charge of $to bring the account current. This charge was for the dates 3/22-4/22, 4/22-5/22, 5/22-6/22, 6/22-7/22, and 7/22-8/of 2017. All months had late fees and the Final Notice fee attached.On 7/31/2017, customer called irate regarding the $charge on her credit card, again claiming that we left her with no food money to feed her year old or gas money. She kept yelling at the General Manager that we couldn't do what we did and asked to speak with the owner. The phone was handed over to the owner who tried to explain why the card was charged. The customer kept yelling over him and saying the same things over and over again. *** had no choice but to hang up the phone because the conversation was going nowhere.The customer then chose to call back repeatedly, harassing and threatening negative reviews on the Revdex.com website, ***, and social media pages. Claimed that our contract was "illegal". She also claimed she had proof of payments made in April, May, and June of 2017. At this point I asked the customer politely to provide proof of the payment for those months and I would be happy to refund the credit card charge of $with my apologies. She said that she would be at our store in minutes. She never showed up and instead posted negative reviews on our social media page. She "tagged" the local school music department in an attempt to slander our business and lose the account with the school.I have highlighted key portions of the attached documents for your review. Rick's Musical Instruments, INCprides itself on customer conflict resolution and we feel we have attempted to resolve this matter by making an additional attempt to contact the school music teacher in regards to returning the instruments IF the instruments were left at the school as the customer claims.Customer also states in the complaint that the credit card was charged "randomly" days after the last collection letter. She admits to knowing that the account would have been sent to collections, which is apparently her preference over paying the $that she owed at the time of the credit card charge. She was also aware that we do make an attempt to recover past due rentals due to her prior experience from March of and where she filled out her credit card on the contract that states the credit card is provided for security. Additionally, all collection letters are dated and inform customer of past due balances.We hope to recover the instruments at the school so no further charges are incurred for this customer. Once the instruments have been returned in good/playing condition, we would be happy to terminate the contract with this customer.Sincerely,*** ***General ManagerRick's Musical Instruments, INCMendon RoadCumberland, RI02864***