Barsala

I am still trying to get a vendor invoice paid after 5 months of no response. I have followed all 206 service call directions and resent invoices/made additional phone calls with no response. Terrible! I mailed invoices to headquarters address and it was returned "not deliverable" I have record on my QB that each invoice has been viewed over 10 times. Really? I am not going to stop. Social media has its benefits.

I booked an apartment with Barsala for a short term rental/stay in Philadelphia. The initial booking was for two weeks but my intention was to stay longer while looking for a long term lease. When I arrived at the property on April 1st, 2020, there were daily problems. Night time fire alarms, water leaking/flooding, and ongoing extensive construction in the building. But worst of all there was tension in the apartment building and the police were there almost every day. Around April 5th or 6th I was assured that all the issues were resolved and I booked for another month.

Unfortunately about a day or two later I was told that there was a CURFEW for me. Should I leave the building after 10pm I would not be allowed to enter until the morning. I have documentation of this CURFEW. Upon hearing this I spoke with everyone I possibly could. The Barsala customer support, the onsite manager, and the people working in the lobby of the building all confirmed this. I called the local police precinct and was told that this was illegal and that should I not be allowed into the building I could contact them.

In light of all this, I booked 6 weeks at significant expense, and also invested money and time into moving into this short term rental meant to last several months with no knowledge that I would be dealing with daily police visits and then a mandatory curfew that only affected me. I was told by the police precinct that this was illegal and that I had all the grounds to sue.

Due to my investment of time and money into moving into this short term rental it was difficult to find an alternate short term arrangement. Fortunately in mid May I found something else, but did book with Barsala until June 15th due to the complexities of making the transition so quickly. I left the Barsala apartment on the last day of May. I left 15 days before my booking ended on June 15th. Again this was all at a considerable cost.

Not only were the conditions in the building very unsafe, but the curfew which was instituted was entirely illegal. I would have left immediately, were it not for the fact that I had already paid for six weeks and that we were in the middle of the pandemic. I have documentation of Barsala staff, as well as staff of the apartment complex telling me about this illegal curfew.

In my 5 stays with this company, I have never had a quality experience. From blood on the sheets to walking into an unclean apartment to not being able to access my unit. It has been a disaster. My complaints with management have gone on to no avail. The company has not updated or tried to refine the issues. During my 5 stays ONLY one customer service rep was genuinely caring and compassionate. I WOULD NOT RECOMMEND STAY HERE. There is no integrity or quality customer service. Also, it doesn’t seem as though it is a general practice to offer compensation for disaster stays. PLEASE AVOID.

the room was nice and well equipped, however as soon as we arrived we were freezing cold and had to wait on the manager for a few hours to figure out how to override the thermostat.
as it has already been said here, the customer service says it is 24/7 but it is not. I have needed assistance with WiFi for example and no one answers my texts or calls. I will be filing a complaint about that. Unfortunately we will not be staying with Barsala again. Way too much of a headache. I'd rather pay more than deal with this.

We had booked a weekend with Barsala to stay in Seattle for 3 nights last September of 2018 - we had to cancel due to an emergency and we were unable to speak with anyone directly about cancellation, only through text messages (I still have these) and they said we can use the credit anytime in the future for staying at one of their locations. I called them on may 2nd to reschedule our stay for Aug 30-Sept 2 of 2019, booked a new reservation and then booked our flight, but never received a confirmation email. When I called to request the confirmation, the agents (Abby and Maia) stated that we did not have a reservation, and in order to make one for that weekend, there would be a 5-$600 difference in price. They are refusing to acknowledge that a reservation was ever made and are not willing to refund us.

We rented a 2 bedroom Luxury condo in Boston w/2baths with a view of the city and harbor,They gave 2 bedroom w/1bath nothing Luxury about it with a view of the pool. Condo was to include all amenities. We were lockd out of all of them because these are private residence condos., we are not suppose to mingle with the owners. Nothing inside of this condo is Luxury, mismatched coffee pot to maker, washer did not work, beds were cheap, mismatched linens. The whole condo is staged with the cheapest most uncomfortable furniture. We paid close to $3000.00 for 4 nights. We called our contact person many times throughout this visit, he couldn't help us

Good afternoon - we made reservations using ***, when we got to the room The room was totally unacceptable. There was no central air we were staring at garbage cans and filth outside the windows and the room itself. We did not stay at the room, found a different place to stay, since we obviously could not trust that we would be put in a clean room with the same facility. They falsely describe their hotel and we were fooled by this. When we asked to have our money refunded they said we had to go through ***, we did that and *** said the hotel manager has declined the refund, so Hotel Barsala has our money, we NEVER stayed at their facility and when we try to speak with the manager directly, *** will NOT speak to us. This hotel gives the guise it is a clean establishment which it is obviously not, the customer service is rude and not helpful either. Sadly we didn't check the status on the Revdex.com website before booking our room otherwise we would have seen the other complaints and NEVER booked with them.

I booked a stay with Barsala through the *** website for the dates of April 30th - May 3, 2018 for a business trip. I understand that the reservation stated that cancellation was non-refundable and that payment was made directly to Barsala. The Barsala reservation number was ***. My employer changed the dates of my travel to June 4-7, 2018, so I contacted *** Support on April 18th, 2018 and asked for their help in negotiating a refund, since I would be booking new dates.

Per the correspondence with *** support, I was advised that Barsala would waive the cancellation fee upon my booking new dates, and then cancelling the existing reservation. I immediately called *** support, where my new reservation was made (Barsala reservation number ***) for the dates of June 4-7, 2018 and the prior reservation then cancelled.

Since that time, I have been in touch with *** support numerous times to check on the status of my refund. Twice they have confirmed that Barsala states they are working on the refund. I have also been emailing *** about this as well.

On May 1st, 2018 I emailed Barsala.com again and received a reply from a Eugene Martinez, stating that "As explained to them (***), this is a nonrefundable reservation. Being that I understand some things are out of our control, I would like to offer a credit for the amount for a future stay at any of our operating cities: SD, LA, Portland, Seattle and Boston! Please feel free to use this email as a reference to use your future credit. Thanks!"

The problem is that the credit Mr. M references should have been applied against my new booking for the dates of June 4-7, 2018 in the form of a refund in the amount I paid for my original stay, in order to satisfy Barsala's stated refund criteria. I have communicated this back to Barsala support via email. I was told that I would get a refund for the original dates once I booked replacement dates.

I checked into a condo run by the Barsala company on Tuesday, December 21, 2017 and was given a room with a broken heater set to 55 degrees. I had to spend the night in this freezing cold room. I was informed the next day, through a work order, that the heater was indeed broken and moved to another room.

I caught a horrible chest cold because of staying in the room set at 55 degrees and had to cut my trip short and leave a day early on December 26, 2017, paying an addition $600 in airlines fees for changing my ticket.

The Barsala refuses to answer my emails and has charged me full price for my stay. Even though 1 night the room was clearly inhabitable and then I had to check out early - which is on record - and have received absolutely no refunds for this horrible service.