Barsell Construction & Development Co

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com His main complaint has been with the floors which was NOT in my contract nor was I involved with the InstallationHe has not requested I handle any of the other complaints in this complaintI have been in correspondence with him and with the floor installer to reconcile the problemI have even offered to help with the repairs and with materials to make this problem go awayI take this VERY seriouslyIn my last correspondence I said if you have any issues with MY work I will be happy to meet with you and work out the problemsI received a response that stated "just get the floors done"He has been threatening me with a lawsuit even though I have Nothing to do with the floorsAS of today 12/14/I spoke with [redacted] from Heritage flooring who has agreed to fix the floors and will be ordering the floors tomorrowas [redacted] In his text to me said that he would be ok as long as the floors are ordered by DEC XX XXXX [redacted] wanted to set a date for install in JanuaryAs far as I was aware until this letter Things are being taken care ofI would like to state once again that I have No involvement in the floorsAnd if [redacted] has any issues with my work he can call me and I will be happy to see what can be done Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/15) */ Hi [redacted] per our conversation, just let me know what I need to do to suspend or resolve thisWe have a tentative agreement to resolve the issue in January so as a good faith effort, I'm suspending escalation proceduresThank you for your help [redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
His main complaint has been with the floors which was NOT in my contract nor was I involved with the Installation. He has not requested I...

handle any of the other complaints in this complaint. I have been in correspondence with him and with the floor installer to reconcile the problem. I have even offered to help with the repairs and with materials to make this problem go away. I take this VERY seriously. In my last correspondence I said if you have any issues with MY work I will be happy to meet with you and work out the problems. I received a response that stated "just get the floors done". He has been threatening me with a lawsuit even though I have Nothing to do with the floors. AS of today 12/14/15 I spoke with [redacted] from Heritage flooring who has agreed to fix the floors and will be ordering the floors tomorrow. as [redacted] In his text to me said that he would be ok as long as the floors are ordered by DEC XX XXXX. [redacted] wanted to set a date for install in January. As far as I was aware until this letter Things are being taken care of. I would like to state once again that I have No involvement in the floors. And if [redacted] has any issues with my work he can call me and I will be happy to see what can be done
Initial Consumer Rebuttal /* (2000, 8, 2015/12/15) */
Hi [redacted] per our conversation, just let me know what I need to do to suspend or resolve this. We have a tentative agreement to resolve the issue in January so as a good faith effort, I'm suspending escalation procedures. Thank you for your help.
[redacted]