[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Jerry’s ford is accurate in saying that I have spoken to Ford Motor Company as per my complaint, the part that's being left out of this equation is that they have rebuked the standing agreement to inspect and/or repair the vehicle with in daysThey have no engineers available until the beginning of November.This may not appear long except that I have been waiting for repairs since days after purchasing the vehicleWhat also has been left out is that the repairs were supposed to commence after the arrival of the parts on October the 12thWhich I have still not been contacted on.Empty promises have been continually made over and over again from a company with a market cap exceeding billion dollarsThere are no excuses for leaving me with a vehicle in this condition.Never the less the Jerry’s Ford contacted ME even leaving voice mails on my cellphone about resolving the “issue”; I did not ask Jerry’s FordWhich I was elated to here since so far they had not been responsive in theses mattersThe GM told me to come in after locating vehicles in his inventory for me to trade.Charlie (GM) had then told me to speak with Blain (manager) in reference to making thing “right”Once again, in which I did not solicitI was advised by Blain to come in on Tuesday and that a vehicle would be brought from another storeI than asked how all this would be handled, which Blain advised me Charlie will work it out and get back to me(Which never happen)Upon my arrival at Jerry’s in Leesburg, I meet with Blain who advised me Charlie was not in for due to a Doctors appointment He than told me that he recalled our conversation and that we would go to the lot off site to look at trucksBlain then asked for the keys to my current truck, so that someone could take a look at it since that's protocolI complied After not finding any trucks in his lot, since he forgot to bring one from another Jerry’s locationHe told me to sit tight and that he would find one in the systemHe went away for an extended period and when he returned he told me “this wont work”.Puzzled in his statement I inquired why? Since the reason for me coming in was because Jerry’s Ford was going to “make it right”He advised me that the truck had deprecated to greatly and that it would not make sense for them to “make it right”.I was thrown off guard since the reason once again for coming in was so that things could be made “right”He advised me to continue to work with Ford Motor Company since if they took the truck in with all the problems Ford Motor Company would NOT reimburse Jerry’s Ford.He than wrote down my info on a white pad and was supposed to have Charlie call me back, and follow up with me on the status of my parts Once again this did not happen.I sat down after driving home over an hour and thought to myself, Jerry’s Ford obtained ownership of the vehicle, during that time they didn't inspect it? They didn't unwrap the vehicle? How about a state inspection? They didn't prior to transferring ownership to me detail the truck as car dealers do? They went out of their way to push off a damaged vehicle onto an unsuspecting customer, because Ford Motor Company as Blain stated "would not cover the damages".I will let you draw your own conclusions on what type of practices are being done at this dealership.TO this day I still have not gotten a call back Regards, [redacted]
Dear [redacted] :This complaint was resolved to the customer's satisfaction on 11/27/2015. The customer was paid $149.Should you have any questions, please do not hesitate to contact me.Cynthia C***Jerry's Automotive Group
Again, it's advertising to claim a discount off of the MSRP, but then to put in the disclaimer that a part of the MSRP is not included in the sale price That is what they are doing with the destination and delivery, or freight That logic would allow the dealer to claim any portion of the purchase price as a discount, but really give no discount at all I'm not sure if the person answering my complaint from the dealer even understands that what they are saying is a lie It's shameful that this is allowed to go on and people fall for it over and over again To maintain a good rating, this dealership should be required to change their advertising to accurately reflect the discount available If not, they deserve a big fat F rating
[redacted] ,We do apologize this client feels we are not helping himI have been told that the problems [redacted] is having are all cosmetic and I am not sure why these issues were not addressed before [redacted] purchased the vehicle, but Ford has agreed to pay for that since it is still under warranty that is why new vehicles have bumper to bumper warranties for issues like this We can only order the parts, we do not have control when they will arrive All parts are in and our service manager MrJeff G [redacted] left [redacted] messages on 10/to see if he wants to come in and have whatever the repairs need to be done He can call MrJeff G [redacted] at ###-###-#### to schedule appointment or he can wait until the Ford Engineer looks at the vehicleWe cannot take the vehicle back it has been titled and registered, the only way he can get out of the vehicle without loosing money is to go thru Ford since it is a product issueIf [redacted] would like to meet with me I can be reached at ###-###-#### for him to schedule appointment.Thank you,Cynthia C***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Jerry’s ford is accurate in saying that I have spoken to Ford Motor Company as per my complaint, the part that's being left out of this equation is that they have rebuked the standing agreement to inspect and/or repair the vehicle with in daysThey have no engineers available until the beginning of November.This may not appear long except that I have been waiting for repairs since days after purchasing the vehicleWhat also has been left out is that the repairs were supposed to commence after the arrival of the parts on October the 12thWhich I have still not been contacted on.Empty promises have been continually made over and over again from a company with a market cap exceeding billion dollarsThere are no excuses for leaving me with a vehicle in this condition.Never the less the Jerry’s Ford contacted ME even leaving voice mails on my cellphone about resolving the “issue”; I did not ask Jerry’s FordWhich I was elated to here since so far they had not been responsive in theses mattersThe GM told me to come in after locating vehicles in his inventory for me to trade.Charlie (GM) had then told me to speak with Blain (manager) in reference to making thing “right”Once again, in which I did not solicitI was advised by Blain to come in on Tuesday and that a vehicle would be brought from another storeI than asked how all this would be handled, which Blain advised me Charlie will work it out and get back to me(Which never happen)Upon my arrival at Jerry’s in Leesburg, I meet with Blain who advised me Charlie was not in for due to a Doctors appointment He than told me that he recalled our conversation and that we would go to the lot off site to look at trucksBlain then asked for the keys to my current truck, so that someone could take a look at it since that's protocolI complied After not finding any trucks in his lot, since he forgot to bring one from another Jerry’s locationHe told me to sit tight and that he would find one in the systemHe went away for an extended period and when he returned he told me “this wont work”.Puzzled in his statement I inquired why? Since the reason for me coming in was because Jerry’s Ford was going to “make it right”He advised me that the truck had deprecated to greatly and that it would not make sense for them to “make it right”.I was thrown off guard since the reason once again for coming in was so that things could be made “right”He advised me to continue to work with Ford Motor Company since if they took the truck in with all the problems Ford Motor Company would NOT reimburse Jerry’s Ford.He than wrote down my info on a white pad and was supposed to have Charlie call me back, and follow up with me on the status of my parts Once again this did not happen.I sat down after driving home over an hour and thought to myself, Jerry’s Ford obtained ownership of the vehicle, during that time they didn't inspect it? They didn't unwrap the vehicle? How about a state inspection? They didn't prior to transferring ownership to me detail the truck as car dealers do? They went out of their way to push off a damaged vehicle onto an unsuspecting customer, because Ford Motor Company as Blain stated "would not cover the damages".I will let you draw your own conclusions on what type of practices are being done at this dealership.TO this day I still have not gotten a call back Regards, [redacted]
Dear [redacted] :This complaint was resolved to the customer's satisfaction on 11/27/2015. The customer was paid $149.Should you have any questions, please do not hesitate to contact me.Cynthia C***Jerry's Automotive Group
Again, it's advertising to claim a discount off of the MSRP, but then to put in the disclaimer that a part of the MSRP is not included in the sale price That is what they are doing with the destination and delivery, or freight That logic would allow the dealer to claim any portion of the purchase price as a discount, but really give no discount at all I'm not sure if the person answering my complaint from the dealer even understands that what they are saying is a lie It's shameful that this is allowed to go on and people fall for it over and over again To maintain a good rating, this dealership should be required to change their advertising to accurately reflect the discount available If not, they deserve a big fat F rating
[redacted] ,We do apologize this client feels we are not helping himI have been told that the problems [redacted] is having are all cosmetic and I am not sure why these issues were not addressed before [redacted] purchased the vehicle, but Ford has agreed to pay for that since it is still under warranty that is why new vehicles have bumper to bumper warranties for issues like this We can only order the parts, we do not have control when they will arrive All parts are in and our service manager MrJeff G [redacted] left [redacted] messages on 10/to see if he wants to come in and have whatever the repairs need to be done He can call MrJeff G [redacted] at ###-###-#### to schedule appointment or he can wait until the Ford Engineer looks at the vehicleWe cannot take the vehicle back it has been titled and registered, the only way he can get out of the vehicle without loosing money is to go thru Ford since it is a product issueIf [redacted] would like to meet with me I can be reached at ###-###-#### for him to schedule appointment.Thank you,Cynthia C***