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Bartel's auto clinic

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Bartel's auto clinic Reviews (2)

Initial Business Response /* (1000, 5, 2014/04/25) */
RE: case number [redacted]
To whom it may concern,
On the date of 3/31/2014 - Mr. [redacted] came in to Bartel's Auto Clinic with vehicle trouble; his complaint was that, while driving, he thought he lost a spark plug. Upon...

initial inspection of the vehicle, our technician found the check engine light was on. Our initial diagnosis using a Snap-on scan tool acknowledged the following fault codes P0302, (cylinder #2 misfire), p0171, (system too lean bank 1), p0352, (ignition coil circuit failure). Bartel's advised Mr. [redacted] that in order to fix his initial concern, of a missing spark plug. We would need to install a heli coil thread insert in cylinder #2, due to spark plug being blown out of cylinder head on cylinder #2 removing the threads.
Mr. [redacted] received a copy of the estimate for the new repair of coil and spark plugs. Upon verbal agreement to proceed with repairs, we installed two spark plugs, ignition coil, along with heli coil thread insert kit for the amount of $573.61. Repairs were completed, and mileage noted at 223,481.
Mr. [redacted] then called and told us that his car was running bad. He stated he had taken the vehicle to a local repair shop while vehicle was acting up. Upon inspection, mechanic noticed the cylinder #2 had a hole in the top of the piston. After speaking with Mr. [redacted] we sent a tow truck to [redacted] Illinois, for repairs under our in 36 month/36,000 mile warranty. When we received the truck on 4/05/2014, we had found that due to installing the heli coil kit, the drill bit had penetrated the piston top. Mr. [redacted] was informed that it was a mistake done on our part, and it would be resolved at no cost to him. We also informed the customer that parts were not readily available and it would take a few days upon arrival of parts, which customer was okay with. Bartel's installed new piston, rings, cylinder head gaskets; head bolt set, as well as the oil pan gasket. Our technician removed the oil pan and checked for debris and shavings from the piston. These additional repairs were done at no charge to Mr. [redacted]. Our technician test drove the vehicle, and the vehicle ran fine. When Mr. [redacted] picked up his vehicle he stated he was happy, but requested a refund on first repair of $573.61.
Bartel's believes a new engine or refund check for Mr. [redacted] is not a reasonable request. Mr. [redacted]'s Ford 2001, F150, truck now has 223,544 miles on it; all repairs have been completed and done properly,
Sincerely,

[redacted] G.M.
Bartels Auto Clinic
Initial Consumer Rebuttal /* (3000, 7, 2014/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quote from [redacted] & [redacted] 4/18/14:
[redacted] GOT BACK FROM OTHER SHOP AND TRUCK IS MAKING ALOT OF NOISE. WE CHECKED, THEY DID REPLACE THE PISTON BUT THEY BROKE AN EAR OFF THE MANIFOLD. WILL NEED NEW MANIFOLD.
I had [redacted] Auto replace the manifold which cost me an additional $227.54.
Currently I require a refund for at least:
$573.61 + $227.54= ($801.15) from Bartel's
This amount is reasonable because I am not charging for my time and inconvenience
They may send the check to:
[redacted] Illinois XXXXX

Initial Business Response /* (1000, 7, 2014/04/25) */
Ms. [redacted] came to Bartel's on 3/27/2014, with the following complaint; a friend had done the brakes on her car and that the brakes were sticking. The vehicle felt like it wasn't accelerating properly. Our ASE Certified Master Tech...

road tested and inspected the vehicle, in his opinion at the time, he felt that the brakes were working properly. He did find that there was some engine oil dripping from engines valve covers, along with a misfire within the engine. Upon preliminary diagnosis of the vehicles check engine light our Tech found that there were fault codes for knock sensors (P0325.P0330). Bartel's suggested we replace the valve cover gaskets and the oil soaked ignition coil, correct the engine misfire. We also stated that she would need to replace knock sensors in the near future. After reviewing what we had found, Ms. [redacted] choose to do the valve cover gasket and ignition coil. Work was completed as requested,road tested and customer left our facility with no misfiring. Ms. [redacted] returned to Bartel's on 3/29/2014 stating that her brakes were still locking up along w/additional engine misfiring. We checked and road tested the vehicles brakes again and didn't act up at the time. Bartel's once again at no cost to Ms. [redacted] retrieved fault codes again. We informed Ms. [redacted] that there were knock sensor codes still coming up and the Variable Valve Timing (VVT) system malfunction, due to low engine oil. Bartel's added 2 quarts of engine oil and road tested it for 7 miles. Our Tech also heard a belt noise, engine ticking and ABS light coming on at low speeds. We couldn't replicate her brake or engine misfire concerns at that time. Again on 4/5/2014 Ms. [redacted] returned and stated that the misfire is still there. We road tested the vehicle for approx. 20 miles, with no replication of problem. Our Tech suggested that he drive her vehicle home that night along with installing a diagnostic scan tool and try to duplicate and record her drivability concerns. Upon driving it overnight, our Tech did feel a misfire, and the scanning system recorded the same engine fault codes of a P0325(knock sensor1),P0330(knock sensor2), & P1354 VVT system malfunctions. Ms. [redacted] stated that at this time she did not want any work done, took her vehicle and left. Noting that brake issus she initially came in for on 3/27/2014 was not resolved due to fact of not being able to replicate problem on multiple road tests. All these drivability issues were explained to Ms. [redacted] at the first visit, Bartel's performed the initial needed repair to begin solving the misfire complaint, Ms. [redacted] decided not to correct the additional drivability fault code concerns, hence a misfire concern still looms with the vehicle.
Initial Consumer Rebuttal /* (3000, 14, 2014/05/06) */
I am not satisfied with there comment in regards, when I first went in to the shop(Bartels) it was for a reason( that I mentioned on my first complaint)that my car came out again at the end of the day, after they supposely fixed what my car had, and according to bartels the other issue my car had didnt need to get fixed right away I still had some time and the following 3rd time I was in bartels it ended up being that my car need to get fixed what according to them could have waited, then they wanted to charge me again for diagnostics again after they had done so on the car, then wanted to charge me another 500.00 dollars for the issue it had to begin with that they didnt fix and fixed something else and I paid 728.00 dollars, cause according to bartels it didnt need it, after the 3rd time and being there a whole week, I took my car and got it fixed some were else and paid half of what they were charging me...I want this issue resolved with compensation for my lost money and time and hassle trying to get to work for that whole week. Thank you,
Final Business Response /* (4000, 16, 2014/05/16) */
Downloaded letter
Consumer Response /* (4200, 22, 2014/06/04) */
My complaint continues tobe the same when I took my car in it was for exactly what bartels is saying about my brakes, and yes they informed me of a issue with a coil and gasket and yes they also said that it would need in the future the sensor for the VVT and said that by fixing the coil now everything would be good and I agree and they fixed it, my car went in the shop at 8 and they gave it to me at 5:45pm and as soona s I leave 30 min later I call and leave a message informing that the issue continued and as they mention in there response I did go back and they said they didnt know what else it was and needed for testing and they wanted to charge me $99 which I argued and they decided then not to, at the end my car had the issue of the VVT which they said could be fixed in the future and mayb if they would have to have it done then when I took all would have been resolved. And the price I paid for that piece which they were charging me $200 I bought for $89 in the toyota dealer and I paid $125 to have it replaced and bartels was charging me $264, I want this matter resolved with the refund of what I paid the first time for all the inconvenience and trouble caused to me by having my car there for a whole week and nothing being resolved. Thank you

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Address: 1491 Valle Vista, Pekin, Illinois, United States, 61554

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