Bartlett Electric

This letter is in reference to your organization's letter of October 1, 2015 to 0xon Hill Quick Lube regarding the complaint made by [redacted]. I needed to gather information from employees at Oxon Hill in order to respond to the complaint.Oxon Hill has been in business for over 20 years,...

with very few complaints made. Our staff is experienced in the services that the company provides. On July 10, 2015, the manager of Oxon Hill Quick Lube, Mr. Abdullah S[redacted], evaluated [redacted]'s 2001 [redacted], Mr. S[redacted] stated that he saw an existing leak and asked [redacted] to come downstairs so that he could show it to her. Normally, the attendants do no have customers go to that area and that is only done when the attendant wants to show a customer an issue with their vehicle. Mr. S[redacted] told her that he recommended that she not drive the vehicle and that she needed to take the vehicle to a mechanic shop to have the leak fixed. He asked her if she still wanted the oil change service, to which she responded yes. As referenced in [redacted]'s complaint, additional oil above 5 quarts was used since her vehicle was very low on oil.As noted in [redacted]'s own complaint, "The attendant stated that I should take my car home and park it." However, as she further states, she drove the car to work the next day and to errands. According to her complaint, the odometer reading when she took the car for service was 106,900 and when it was checked by another mechanic on July 18, 2015, the odometer reading was 107,165. Thus, she drove the car a total of 265 miles after being informed that her vehicle had a leak and should be repaired and not driven until then.Given that [redacted]'s vehicle had an existing issue, was notified by Oxon Hill Quick Lube staff of that existing issue and was even shown the existing leak and told that she needed to repair it and not drive it further until then, we have determined that [redacted] is not entitled to compensation from Oxon Hill Quick Lube.If your office has further questions about this incident please contact Mr. Abdullah S[redacted] at ###-###-####.