Bartlett & West, Inc

Upon receipt of this information we immediately reached out to *** *** and verified that an error had been made on our part and was miscommunicated to him We addressed this error and revised *** ***'s account balance as well as obtained the permanent tags for his out of state
vehicle purchase from the DMV of Indiana We immediately sent *** *** a check in the amount of $along with the permanent tags for his vehicle We communicated with *** *** today, 10/**/16, and he has received all items from us and is very satisfied with our response to this situation We strive to provide an outstanding experience to all our customers and will always work diligently to correct any experience that is less than exceptional

HRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the  Revdex.com complaint ID # [redacted].  However we, Mercedes-Benz of Rockville Centre, were already aware of this unfortunate situation which occurred between the Wheel and Tire Protection Vendor and our customer, [redacted].  There was a miscommunication between the Wheel...

and Tire Warranty Agency and our customer. Mercedes-Benz of Rockville Centre was in the process of issuing a refund to [redacted] due to this miscommunication.  We have issued our Check #[redacted] in the full amount of $205.83 and we personally delivered this check to [redacted] today by our General Sales Manager Michael C[redacted].   [redacted] left our Dealership today with check in hand and satisfied that the issue has been resolved.