Complaint: [redacted] I am rejecting this response because:Your response does not address the vague language of the signage and the inconsistency of referring consumers to the same neighboring businesses just to boot and/or tow their carI understand there is a sign -- it is generic and preys on consumers through its lack of clarityYou claim to have done me a favor by charging me $20, but the reality is this business benefits from this, what profit is there for you in calling the towing company? Fine, don't refund the $Donate it to a charity of your choice, clarify your signage, and let's call it a day
***,Good afternoon, thank you for your patience I wanted to follow up with a response for the lady that made the complaint:"At Barton Springs Bike Rental we only have parking spaces and have difficulty maintaining those spaces for our valued customers Because of this we have
printed signs that say "Towing & Booting enforced at all timesCustomer & Tenant parking onlyUnauthorized vehicles will be towed or booted at owners or operators expense." We also have a massive spray painted warning that says "Bike Shop Parking Only", and this individual was parked right in front of these signs.In this particular situation we chose to boot the car and charge $instead of having it towed which would have resulted in $250+ from the towing companyI hope it's clear to see that this individual was in the wrong and because of this we will not issue a refund."Hopefully this helps and we can get this behind us.Thank you,***Barton Springs Bike Rental
***,Good afternoon, thank you for your patience I wanted to follow up with a response for the lady that made the complaint:"At Barton Springs Bike Rental we only have parking spaces and have difficulty maintaining those spaces for our valued customers Because of
this we have printed signs that say "Towing & Booting enforced at all timesCustomer & Tenant parking onlyUnauthorized vehicles will be towed or booted at owners or operators expense." We also have a massive spray painted warning that says "Bike Shop Parking Only", and this individual was parked right in front of these signs.In this particular situation we chose to boot the car and charge $instead of having it towed which would have resulted in $250+ from the towing companyI hope it's clear to see that this individual was in the wrong and because of this we will not issue a refund."Hopefully this helps and we can get this behind us.Thank you,***Barton Springs Bike Rental
Complaint: ***
I am rejecting this response because:
Your response does not address the vague language of the signage and the inconsistency of referring consumers to the same neighboring businesses just to boot and/or tow their carI understand there is a sign -- it is generic and preys on consumers through its lack of clarityYou claim to have done me a favor by charging me $20, but the reality is this business benefits from this, what profit is there for you in calling the towing company? Fine, don't refund the $Donate it to a charity of your choice, clarify your signage, and let's call it a day
Complaint: [redacted]
I am rejecting this response because:Your response does not address the vague language of the signage and the inconsistency of referring consumers to the same neighboring businesses just to boot and/or tow their car. I understand there is a sign -- it is generic and preys on consumers through its lack of clarity. You claim to have done me a favor by charging me $20, but the reality is this business benefits from this, what profit is there for you in calling the towing company? Fine, don't refund the $20. Donate it to a charity of your choice, clarify your signage, and let's call it a day.
Complaint: [redacted] I am rejecting this response because:Your response does not address the vague language of the signage and the inconsistency of referring consumers to the same neighboring businesses just to boot and/or tow their carI understand there is a sign -- it is generic and preys on consumers through its lack of clarityYou claim to have done me a favor by charging me $20, but the reality is this business benefits from this, what profit is there for you in calling the towing company? Fine, don't refund the $Donate it to a charity of your choice, clarify your signage, and let's call it a day
***,Good afternoon, thank you for your patience I wanted to follow up with a response for the lady that made the complaint:"At Barton Springs Bike Rental we only have parking spaces and have difficulty maintaining those spaces for our valued customers Because of this we have
printed signs that say "Towing & Booting enforced at all timesCustomer & Tenant parking onlyUnauthorized vehicles will be towed or booted at owners or operators expense." We also have a massive spray painted warning that says "Bike Shop Parking Only", and this individual was parked right in front of these signs.In this particular situation we chose to boot the car and charge $instead of having it towed which would have resulted in $250+ from the towing companyI hope it's clear to see that this individual was in the wrong and because of this we will not issue a refund."Hopefully this helps and we can get this behind us.Thank you,***Barton Springs Bike Rental
***,Good afternoon, thank you for your patience I wanted to follow up with a response for the lady that made the complaint:"At Barton Springs Bike Rental we only have parking spaces and have difficulty maintaining those spaces for our valued customers Because of
this we have printed signs that say "Towing & Booting enforced at all timesCustomer & Tenant parking onlyUnauthorized vehicles will be towed or booted at owners or operators expense." We also have a massive spray painted warning that says "Bike Shop Parking Only", and this individual was parked right in front of these signs.In this particular situation we chose to boot the car and charge $instead of having it towed which would have resulted in $250+ from the towing companyI hope it's clear to see that this individual was in the wrong and because of this we will not issue a refund."Hopefully this helps and we can get this behind us.Thank you,***Barton Springs Bike Rental
Complaint: ***
I am rejecting this response because:
Your response does not address the vague language of the signage and the inconsistency of referring consumers to the same neighboring businesses just to boot and/or tow their carI understand there is a sign -- it is generic and preys on consumers through its lack of clarityYou claim to have done me a favor by charging me $20, but the reality is this business benefits from this, what profit is there for you in calling the towing company? Fine, don't refund the $Donate it to a charity of your choice, clarify your signage, and let's call it a day
Complaint: [redacted]
I am rejecting this response because:Your response does not address the vague language of the signage and the inconsistency of referring consumers to the same neighboring businesses just to boot and/or tow their car. I understand there is a sign -- it is generic and preys on consumers through its lack of clarity. You claim to have done me a favor by charging me $20, but the reality is this business benefits from this, what profit is there for you in calling the towing company? Fine, don't refund the $20. Donate it to a charity of your choice, clarify your signage, and let's call it a day.