Initial Business Response / [redacted] (1000, 9, 2015/01/13) */ Thank you for the inquiry regarding MrsWray's concerns with her title documents Great Southern Bank has conducted an extensive review regarding the situation and has identified that this was a unique scenario and, unfortunately, miscommunication had occurred between the multiple agencies involved Given the public nature of our response, details of our customer's account cannot be disclosed due to privacy requirements; however, Great Southern Bank has maintained open lines of communication with MrsWray and to our knowledge have satisfied her concerns If there are any further questions, please feel free to contact me Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not satisfied my concerns, When I received the title it was a voided no good titleWhich means still here, husband missing work, and my mother in law still very ill and we are still hereNo not satisfied just coming to terms with big business and the ethics behind themHow easy it is for them to do harm to us while we sit and pay for your MISTAKENO NOT SATIFIED Final Business Response / [redacted] (4000, 16, 2015/01/26) */ [redacted] as we discussed, my response is, it appears that we are at an impasse and I have directed MrWray to please have his attorney contact me Final Consumer Response / [redacted] (4200, 18, 2015/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is a joke and a waste of time and plan to contact the news about how they are the meaning of bad businessWe have stopped people from getting loans from this company and plan to spread the wordThey are bad business and corporationThey are lazy workers and should be stoppedThis issue will be resolved and taken to small claims no attorney needed when I have enough prof and evidence of there neglect, and fraud
Initial Business Response / [redacted] (1000, 5, 2014/11/07) */ Thank you for the inquiry regarding Ms***'s concerns that she received an unsolited debit card When a potential breach occurs, we receive an alert of Account Data Compromise from [redacted] and our Software providerThe notification contains information such as the risk time period, event description, and a list of cards that are potentially compromisedUnfortunately, we are not provided the name of the merchant In an effort to prevent loss to our customer's, we reissue the cards that are affected by the breachOur standard practice is to allow days to activate the new cardThe compromised card will shut down at the day mark or at the time of the new card's activation This was not a situation where the claim of an unsolictied debit card is validGreat Southern Bank was acting upon the potential breach alert to protect our customer(s) from a potential loss If further information is required, please feel free to contact me Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact is GSB has still not provided me with any written communication about the potential breachI was told by customer service that a letter was sent out but it has never been received Although I do appreciate the fact they were being proactive to protect my account, this would have been best done by notifying me of this information prior to receiving an unsolicited new debit card It is this lack of communication that makes me feel that my interests were not being protected Final Business Response / [redacted] (4000, 16, 2014/11/20) */ With response to Ms***'s rebuttal of our initial response, a notice dated 10/23/was mailed informing her of the potential compromiseOur notice stated that the merchant name was not provided to Great Southern due to an investigation that is in process Although we cannot account for why Ms [redacted] did not receive the notice as stated in her rebuttal, Great Southern Bank will forward a copy of the notice to Ms***, so that she may have it for her records Great Southern Bank has the best intentions to protect our customers informationWe value our relationship with Ms [redacted] and her dedication to our organization
Final Consumer Response / [redacted] (2000, 15, 2016/12/02) */ Thank you do much for reaching out to methey recently did resolve itThank you for all your help! [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/09/24) */ Thank you for your inquiry regarding the concerns of Mr& Mrs [redacted] involving the release of collateral on a previous loan with Great Southern BankThe situation that our customers encountered with Great Southern Bank has been addressed and resolved directly with our customers; however, due to the confidentiality of all parties involved, we are limited to the amount of information we can provideAlthough Great Southern Bank did not meet their expectations entirely, we do take our customers concerns seriously and work very hard to maintain quality customer serviceWe regret when any error occurs and in those instances we work diligently to correct the situation to the best of our ability Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Such a very broad and "safe" reply! "The situation that our customers encountered with Great Southern Bank has been addressed and resolved directly with our customers; however, due to the confidentiality of all parties involved..." --NOTHING HAS BEEN RESOLVED WITH US, the customersNo one from Great Southern Bank ever contacted us directly about anything!! In fact, even AFTER this complaint was submitted we still had not received the titleMy husband called yet another customer service rep, and was told more inconsistenciesNo one ever had the same answer twiceHe even asked the Representative he talked to about notes in our accountThere were noneNo call log, no memos, nothingVery unprofessionalNearly two weeks from the date Great Southern Bank received my wired funds, we received title to the mobile homeA very far difference from the 2-days originally quoted to me when talking with Jason when I called to inquire about the payoff processIn order to resolve this complaint, I am asking that Great Southern Bank issue a letter, in writing, addressed to the couple who purchased the mobile home from us, apologizing for the error their company madeFurther, I'd like an apology given to them for the inconveniences that they received because of the lack of truth in THE TERMS STATED FROM YOUR COMPANY; THE SAME TERMS THIS SALE WAS UNDERSTOOD TO BESecondly, I am asking that a formal company wide policy be implemented regarding the process and turn around time for collateral releasesEvery customer service representative needs to be consistent and uniform in their answers to customers questionsThe failure to have such a policy in place could risk a negative liability with the companyI am fortunate that the couple who purchased the trailer, to be moved (with dates lined up to do so), were aware that we were told incorrect information by your officeLuckily, they are understandingTherefore, I believe a personal apology would not be too much to ask for Awaiting your response Final Business Response / [redacted] (4000, 15, 2015/10/13) */ Rebuttal Response: Revdex.com Case No [redacted] With regard to our customer's rebuttal to our initial response, Great Southern Bank does maintain a call log and records of all correspondenceOn September 8, an Associate did reach out to the customer in efforts to resolve the matter; however unsuccessfulOn September 9, 2015, it was confirmed by Mr [redacted] that the disputed documentation was received and therefore considered all issues resolved Great Southern Bank has forwarded letters of apology to our customers in addition to their purchasers
Initial Business Response / [redacted] (1000, 9, 2016/04/06) */ At Great Southern Bank, we never like to hear of a bad customer experienceIn general, we do everything we can to help our customers and strive to address customer needs and help in any way that we canDue to customer confidentiality, we cannot address this customer's specific situation in this forum, but always encourage open dialogue between our customers and our companyTo further discuss the situation, please contact us at your earliest convenience Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Due to being repeatedly ignored and misled over multiple phone calls, I do not have confidence that contact with the generic Deposit Services department [redacted] produce any resultsPlease specify who I should contact in order to correct this situation Final Consumer Response / [redacted] (2000, 14, 2016/04/11) */ I received a letter on April from Great Southern Bank correcting the situationNo further action required
Initial Business Response / [redacted] (1000, 10, 2015/04/24) */ Thank you for your inquiry regarding the concerns that Mr [redacted] has expressed involving his previous loan with Great Southern BankThe situation that Mr [redacted] encountered with Great Southern Bank is being addressed and due to the confidentiality of all parties involved, we are limited to the amount of information we can provide With regard to the statement of threatening language used in a notice provided to the customerThis is model language provided by the Fair Credit Reporting Act, 623(a)(7) and CFR §1022, Appendix B to part Great Southern Bank elects to provide notification to our customers as a precautionary measure prior to furnishing negative information to a consumer reporting agency in the event the delinquency meets the criteria to do soTherefore the language used in our notifications is from Appendix B, Model Notice B-which states the following: ***NOTICE REGARDING FURNISHING OF NEGATIVE INFORMATION [redacted] We may report information about your account to credit bureaus Late or missed payments, or other defaults on your account may be reflected in your credit report This notice is not meant to threaten customers, but is an attempt to inform them of what potentially could occur In short, a majority of Mr***'s concerns could have been avoided, if a request for a payoff was made by contacting our Loan Servicing Department
At Great Southern Bank, we never like to hear of a bad customer experience In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can Due to customer confidentiality, we cannot provide details related to this customer’s specific situation in this forum We have been in communication with the customer and will follin writing directly to him
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Great Southern Bank has thoroughly reviewed Mr [redacted] 's concerns and addressed them accordinglyDue to the confidentiality of all parties involved, we are limited to the amount of information we can provide Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't tell me anything other than they have reviewed it Final Business Response / [redacted] (4000, 9, 2015/11/23) */ Great Southern Bank has contacted Mr [redacted] directly to discuss this matterDue to the confidentiality of all parties involved, we are unable to provide more detailed information
Initial Business Response / [redacted] (1000, 9, 2015/01/13) */ Thank you for the inquiry regarding MrsWray's concerns with her title documents Great Southern Bank has conducted an extensive review regarding the situation and has identified that this was a unique scenario and, unfortunately, miscommunication had occurred between the multiple agencies involved Given the public nature of our response, details of our customer's account cannot be disclosed due to privacy requirements; however, Great Southern Bank has maintained open lines of communication with MrsWray and to our knowledge have satisfied her concerns If there are any further questions, please feel free to contact me Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not satisfied my concerns, When I received the title it was a voided no good titleWhich means still here, husband missing work, and my mother in law still very ill and we are still hereNo not satisfied just coming to terms with big business and the ethics behind themHow easy it is for them to do harm to us while we sit and pay for your MISTAKENO NOT SATIFIED Final Business Response / [redacted] (4000, 16, 2015/01/26) */ [redacted] as we discussed, my response is, it appears that we are at an impasse and I have directed MrWray to please have his attorney contact me Final Consumer Response / [redacted] (4200, 18, 2015/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is a joke and a waste of time and plan to contact the news about how they are the meaning of bad businessWe have stopped people from getting loans from this company and plan to spread the wordThey are bad business and corporationThey are lazy workers and should be stoppedThis issue will be resolved and taken to small claims no attorney needed when I have enough prof and evidence of there neglect, and fraud
Initial Business Response / [redacted] (1000, 5, 2014/11/07) */ Thank you for the inquiry regarding Ms***'s concerns that she received an unsolited debit card When a potential breach occurs, we receive an alert of Account Data Compromise from [redacted] and our Software providerThe notification contains information such as the risk time period, event description, and a list of cards that are potentially compromisedUnfortunately, we are not provided the name of the merchant In an effort to prevent loss to our customer's, we reissue the cards that are affected by the breachOur standard practice is to allow days to activate the new cardThe compromised card will shut down at the day mark or at the time of the new card's activation This was not a situation where the claim of an unsolictied debit card is validGreat Southern Bank was acting upon the potential breach alert to protect our customer(s) from a potential loss If further information is required, please feel free to contact me Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact is GSB has still not provided me with any written communication about the potential breachI was told by customer service that a letter was sent out but it has never been received Although I do appreciate the fact they were being proactive to protect my account, this would have been best done by notifying me of this information prior to receiving an unsolicited new debit card It is this lack of communication that makes me feel that my interests were not being protected Final Business Response / [redacted] (4000, 16, 2014/11/20) */ With response to Ms***'s rebuttal of our initial response, a notice dated 10/23/was mailed informing her of the potential compromiseOur notice stated that the merchant name was not provided to Great Southern due to an investigation that is in process Although we cannot account for why Ms [redacted] did not receive the notice as stated in her rebuttal, Great Southern Bank will forward a copy of the notice to Ms***, so that she may have it for her records Great Southern Bank has the best intentions to protect our customers informationWe value our relationship with Ms [redacted] and her dedication to our organization
Final Consumer Response / [redacted] (2000, 15, 2016/12/02) */ Thank you do much for reaching out to methey recently did resolve itThank you for all your help! [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/09/24) */ Thank you for your inquiry regarding the concerns of Mr& Mrs [redacted] involving the release of collateral on a previous loan with Great Southern BankThe situation that our customers encountered with Great Southern Bank has been addressed and resolved directly with our customers; however, due to the confidentiality of all parties involved, we are limited to the amount of information we can provideAlthough Great Southern Bank did not meet their expectations entirely, we do take our customers concerns seriously and work very hard to maintain quality customer serviceWe regret when any error occurs and in those instances we work diligently to correct the situation to the best of our ability Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Such a very broad and "safe" reply! "The situation that our customers encountered with Great Southern Bank has been addressed and resolved directly with our customers; however, due to the confidentiality of all parties involved..." --NOTHING HAS BEEN RESOLVED WITH US, the customersNo one from Great Southern Bank ever contacted us directly about anything!! In fact, even AFTER this complaint was submitted we still had not received the titleMy husband called yet another customer service rep, and was told more inconsistenciesNo one ever had the same answer twiceHe even asked the Representative he talked to about notes in our accountThere were noneNo call log, no memos, nothingVery unprofessionalNearly two weeks from the date Great Southern Bank received my wired funds, we received title to the mobile homeA very far difference from the 2-days originally quoted to me when talking with Jason when I called to inquire about the payoff processIn order to resolve this complaint, I am asking that Great Southern Bank issue a letter, in writing, addressed to the couple who purchased the mobile home from us, apologizing for the error their company madeFurther, I'd like an apology given to them for the inconveniences that they received because of the lack of truth in THE TERMS STATED FROM YOUR COMPANY; THE SAME TERMS THIS SALE WAS UNDERSTOOD TO BESecondly, I am asking that a formal company wide policy be implemented regarding the process and turn around time for collateral releasesEvery customer service representative needs to be consistent and uniform in their answers to customers questionsThe failure to have such a policy in place could risk a negative liability with the companyI am fortunate that the couple who purchased the trailer, to be moved (with dates lined up to do so), were aware that we were told incorrect information by your officeLuckily, they are understandingTherefore, I believe a personal apology would not be too much to ask for Awaiting your response Final Business Response / [redacted] (4000, 15, 2015/10/13) */ Rebuttal Response: Revdex.com Case No [redacted] With regard to our customer's rebuttal to our initial response, Great Southern Bank does maintain a call log and records of all correspondenceOn September 8, an Associate did reach out to the customer in efforts to resolve the matter; however unsuccessfulOn September 9, 2015, it was confirmed by Mr [redacted] that the disputed documentation was received and therefore considered all issues resolved Great Southern Bank has forwarded letters of apology to our customers in addition to their purchasers
Initial Business Response / [redacted] (1000, 9, 2016/04/06) */ At Great Southern Bank, we never like to hear of a bad customer experienceIn general, we do everything we can to help our customers and strive to address customer needs and help in any way that we canDue to customer confidentiality, we cannot address this customer's specific situation in this forum, but always encourage open dialogue between our customers and our companyTo further discuss the situation, please contact us at your earliest convenience Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Due to being repeatedly ignored and misled over multiple phone calls, I do not have confidence that contact with the generic Deposit Services department [redacted] produce any resultsPlease specify who I should contact in order to correct this situation Final Consumer Response / [redacted] (2000, 14, 2016/04/11) */ I received a letter on April from Great Southern Bank correcting the situationNo further action required
Initial Business Response / [redacted] (1000, 10, 2015/04/24) */ Thank you for your inquiry regarding the concerns that Mr [redacted] has expressed involving his previous loan with Great Southern BankThe situation that Mr [redacted] encountered with Great Southern Bank is being addressed and due to the confidentiality of all parties involved, we are limited to the amount of information we can provide With regard to the statement of threatening language used in a notice provided to the customerThis is model language provided by the Fair Credit Reporting Act, 623(a)(7) and CFR §1022, Appendix B to part Great Southern Bank elects to provide notification to our customers as a precautionary measure prior to furnishing negative information to a consumer reporting agency in the event the delinquency meets the criteria to do soTherefore the language used in our notifications is from Appendix B, Model Notice B-which states the following: ***NOTICE REGARDING FURNISHING OF NEGATIVE INFORMATION [redacted] We may report information about your account to credit bureaus Late or missed payments, or other defaults on your account may be reflected in your credit report This notice is not meant to threaten customers, but is an attempt to inform them of what potentially could occur In short, a majority of Mr***'s concerns could have been avoided, if a request for a payoff was made by contacting our Loan Servicing Department
At Great Southern Bank, we never like to hear of a bad customer experience In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can Due to customer confidentiality, we cannot provide details related to this customer’s specific situation in this forum We have been in communication with the customer and will follin writing directly to him
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Great Southern Bank has thoroughly reviewed Mr [redacted] 's concerns and addressed them accordinglyDue to the confidentiality of all parties involved, we are limited to the amount of information we can provide Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't tell me anything other than they have reviewed it Final Business Response / [redacted] (4000, 9, 2015/11/23) */ Great Southern Bank has contacted Mr [redacted] directly to discuss this matterDue to the confidentiality of all parties involved, we are unable to provide more detailed information