Thank you for forwarding this complaint to our attentionAnthem Claim Management isa third party administratorAnthem Claim Management is not an insurancecompany and does not pay claims, it is the actual moving carrier’sresponsibility to pay claimsIn fact, the Release of Settlement form, signedby W [redacted] ***, clearly indicates on the bottom that “Anthem Claim Management does not issue checks”W [redacted] ***’s signed and notarized Release of Settlement form was received byAnthem Claim Management on January 27, and forwarded to the moving carrierfor paymentW [redacted] should contact the carrier directly for paymentstatus W [redacted] never contacted Anthem Claim Management to inquire about the status ofpaymentIf W [redacted] had contacted Anthem Claim Management, we could haveexplained who he needed to contactInstead W [redacted] contacted the Revdex.com tolodge a complaint against Anthem Claim Management who has done nothing wrong.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept the businesses response Due to the fact that Budget Van Lines has agreed to pay the $for the unethical behavior of Weststar Moving Company and Anthem Claim Management, I am not willing to invest any more time and money in this debate Anthem is a horrible company and will eventually be out of business with this type of attitude and a lack of positive customer service I hope the Revdex.com does not dismiss this claim, but leaves the complaint in place for others to review when trying to make a decision on which company to give their business to [redacted]
Thank you for forwarding MrF [redacted] inquiryThe explanation and settlement release form were emailed to MrF [redacted] on April 6, Please see attached MrF [redacted] is welcome to contact anthem Claim Management directly if he has any further questions or commentsThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] If Anthem Blue let me know the status of the claim, we could prevent miscommunication I didn't even know whether they received my claim forms and processed I guess I have to get the money from the moving company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern , The company was notified that my claim would be submitted late due to the death of my boyfriend on Feburary 22, A phone call to the company was made and their response was it would be fine and submit the claim as soon as possible The driver and crew were shown several damages to large items and response from them was turn it inYou will be reimbursedMight I add one of the crew members is a year old run away that the company has hired and allows him to live in one of the storeage units Upon my signing of the final paper work I was told it was papers just stating the delivery was made, I was told it said nothing of damagesThey were in a hurry and wouldn't allow time to read it the driver said they needed to get on the roadAlso family witnessed several boxes being dropped and heard glass breaking and told file a claim Everything was justified by driver and crew, they said the company is great just file a claim and they will payI will pursue this in court if the company does not complyI will contact child protection and make a complaint about hiring underage runaways and child endangerment, labor laws, crossing stats lines with a runawayI would suggest the bomb any comply with my complaint [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The issues is the reckless behavior of the west star employee attempting to unload a lbhutch by himself He did not ask for help from his co-worker and the result ended in the hutch being damaged This did not happen during the move and is outside the insurance parameters Athem has failed to respond to the last two coorospondenes sent by me.if you check the Revdex.com site they have multiple claims against them as well on yelp and other social media sites The arbitration option is nt acceptable due to the fact the arbitrator is an employee of Anthem Anthem has a terrible track record with any type of settlement, ones agreed to have not received a check and the ones who went to arbitration were all ruled against the claim I have filed a complaint with the CA Insurance commission as well as AZ Also, the CA DOJ reviewed the case and has recommended it be for ward to the DOT A new claim has now been filed with DOt due to this being an interstate issue If no settlement is made I will peruse this issue all the way to court if needed
Thank
you for forwarding this complaint to our attentionAnthem Claim Management is
a third party administrator, not an insurance company or a moving company. Mr*** submitted a claim for damages
sustained during the relocation of household goods, which was received
on July
15th, and acknowledged on August 1, Upon review a settlement offer
was issued and mailed to Mr*** on August 23,
Mr
***’s claim was reviewed by a qualified analyst certified by the American
Moving & Storage Association (AMSA)Mr*** was offered
compensation in accordance with the level of coverage he chose on the bill of
lading, which our review determined was $per pound for each
eligible item claimedWeights used in our calculations are derived from a
table of deemed weights and measures provided by AMSA and approved by the US
Department of Transportation
On November 18, ACM received a letter from Mr*** refusing our
offer, advising that the weight of the claimed item was lbs, and demanding
payment in the amount of $to repair the itemEven though Mr*** had
provided no evidence to support the weight he attributed to the item, ACM
received approval from the moving carrier to offer an additional $in
compensation in goodwill. On December 5,
Mr*** was emailed notice that his claim had been reviewed again, and
an updated Settlement Release was issued and mailed to Mr*** along with a
letter explaining valuation coverage of $0.60, the federal statutes which apply
to interstate moving claims, and the limitations on liability and recovery
On December 17, ACM received another
letter from Mr*** demanding $for repair costsAs Mr*** had
not purchased additional coverage he was not eligible for, or entitled to
receive the full cost of the repairAs this information had been conveyed to
Mr*** already, no additional
evidence had been received by ACM, management determined that no further action
was required on the file, and it was closedAnthem Claim Management has no
information on the other correspondences referenced by Mr*** as they were
apparently never received
Mr
*** has been offered $154, which equates to lbs of damaged items at $
limited liability valuationMr*** opted not to purchase additional coverage
and so is not eligible to receive compensation for the cost of the repairMr
*** has been advised of his rights under the law to pursue this in
arbitration if he chooses Thank You
Thank you for forwarding Mr***’s rebuttal. Mr***’s coverage was limited to $
per pound, per article, regardless of whether the item was in transit or being
unloaded when it was damaged Mr***
has received an offer of additional compensation over what he is entitled to,
equivalent to 257lbs even though Mr*** has not substantiated his claim that
the item in question weighs 300lbsRegardless, Mr*** is not entitled to
recover the amount he is seeking under the coverage he chose
We have addressed our communication record in our earlier
reply, and this is certainly not the forum to debate the accuracy or fairness
of reviews and comments posted on line by other individuals who also may not
have understood the coverage they chose or the rights and obligations bestowed
upon each party by the federal government
Finally, we strongly dispute Mr***’s accusation
that an employee of Anthem Claim Management arbitrates casesAnthem Claim
Management does not provide arbitration services and our employees are
certainly not arbitrating cases
Mr***’s claim was adjusted according to contract and
federal lawGoodwill has been extended to Mr*** in addition to the
coverage he is entitled toAnthem Claim Management will cooperate fully with
the USDOT or any other official investigations which may arise as a result of
Mr***’s inquiriesMr*** may still decide to arbitrate thisThank
You
The common thread here is Anthem is a dishonest business that exists because they pay less than they shouldThe moving companies are filled with low life people who know any damages will be denied by their 3rd party administrator…AnthemSo the movers charge you $per pound and even if Anthem paid what they should (they never do because they have to justify their existence to their moving company clients) they only pay cents per poundSo the it movers can throw your stuff around, lose things, etc…and with sm *** like Anthem denying your rightful claim for all the reason listed in the other complaints…the movers haven't a care n the world
My move and subsequent settlement offer from Anthem was a month nightmareGet this:
The mover (Best Moving and Storage) told me they would build a crate around my pristine Harley to protect itWhen they loaded the bike it was in perfect condition
When it was unloaded there was $2,worth of damage to the bikeIt gets betterThey didn't build a crate around the bike…they said "we don't really mean a crate…we just set boxes around the bike." Gets better…despite their assurance of the crate, I still paid extra for Full Value Replacement in case an accident occurredSo I was charged $per pound for the weight of the bike which is lbsPlus, I was charged $as a surcharge for the special handling of this large itemPlus I paid another $for the better insurance coverage mentioned…and provided them estimates from body shops validating my claim and Anthem wrote me a check for $*** *** is a compliment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern ,
The company was notified that my claim would be submitted late due to the death of my boyfriend on Feburary 22,2014
A phone call to the company was made and their response was it would be fine and submit the claim as soon as possible.
The driver and crew were shown several damages to large items and response from them was turn it in. You will be reimbursed. Might I add one of the crew members is a 16 year old run away that the company has hired and allows him to live in one of the storeage units.
Upon my signing of the final paper work I was told it was papers just stating the delivery was made, I was told it said nothing of damages. They were in a hurry and wouldn't allow time to read it the driver said they needed to get on the road. Also family witnessed several boxes being dropped and heard glass breaking and told file a claim.
Everything was justified by driver and crew, they said the company is great just file a claim and they will pay. I will pursue this in court if the company does not comply. I will contact child protection and make a complaint about hiring underage runaways and child endangerment, labor laws, crossing stats lines with a runaway. I would suggest the bomb any comply with my complaint.
[redacted]
Thank you for forwarding this complaint to our attention. We would like to offer the
following response. Anthem Claim Management (ACM) is a third party claim
administrator. ACM is not an insurance company or a moving company.
The Filing of Claims section of...
the Bill
of Lading/ Contract signed by Ms. [redacted] clearly states: “Claims must be filed within 9 months of the date of delivery or demand
thereof is refused and must be limited to the destination descriptions of
damages for each item on the inventory logs”.
The Loss & Damage Claims section of
the Your Rights & Responsibilities
When You Move, booklet published by the US Dept. of Transportation, which
Ms. [redacted] received a copy of, also states that “You have 9 months from the date of
delivery (or in the event of loss for the entire shipment, from the date your
shipment should have been delivered) to file your claim”. This would also have been documented on other
paperwork signed by Ms. [redacted].
Ms.[redacted] claim was not received within the allowed time frame. Both federal law
and the contract Ms. [redacted] signed stipulate claims must be received within 9
months of the delivery date. Ms. [redacted]’s delivery date was June 13, 2013. In
order to meet the filing requirement, Ms. [redacted]’s claim would have had to have
been post marked by March 12, 2014. Ms. [redacted]’s claim was postmarked March 18,
2014. Ms. [redacted] claim was not received within the allowed time frame.
The
Filing of Claims section of the Bill
of Lading/ Contract signed by Ms. [redacted] also states that: “All damages and missing items must be noted on the inventory logs. Damage
indications must specify each item damaged at the time of delivery.”
At
the time of delivery Ms. [redacted] signed the Household Goods Descriptive
Inventory in close proximity to the following statement: “WARNING -> Before signing – check shipment, count items and describe
damage or loss on the right above.” ACM notes the delivery copy of the Household
Goods Descriptive Inventory, signed by Ms. [redacted], contains no notations
identifying any items as missing or damaged at the time the shipment was
delivered.
Ms.
[redacted]’s claim was reviewed by a qualified claim analyst, certified by the
American Moving & Storage Association (AMSA). Ms. [redacted]’s claim was denied
because 1) The claim was received after the expiration of the window in which a
claim could be submitted; 2) Ms. [redacted]’s moving documents contained no
notations indicating that any items were damaged or missing at the time of
delivery. Thank You.
Thank you for forwarding Mr. F[redacted] inquiry. The explanation and settlement release form were emailed to Mr. F** on April 6, 2016. Please see attached.
Mr. F* is welcome to contact anthem Claim Management directly if he has any further questions or comments. Thank you.
**them Claim M**agement is a 3rd party administrator...
contracted to process transit related damage and loss claims and to render a recommendation on coverage based supported by evidence submitted in support of the claim, contract terms including level of the valuation coverage chosen and applicable federal regulations regarding the transport of household goods in interstate commerce.**>**>
Ms. F[redacted] claim was reviewed by an AMSA certified adjuster and a recommendation for coverage was made for all items claimed except for items packed by Mr. F**. When processing the claim, the adjuster failed to properly enter the approved items before printing the release. As the item list was not captured, the release did not register the approved items and showed a $0 balance. We have explained the error and emailed Mr. F** amended form reflecting the correct adjustment.**>
**>
Federal law allows a shipper 2 valuation coverage options: A free limited liability valuation option or a Full Value Protection (FVP) option, which may be purchased at rates described by the carrier’s tariff. In order to be covered under the FVP option, a shipper must choose the FVP coverage option on the Bill of Lading or Valuation Addendum and pay for the FVP coverage. Neither federal law nor the carrier’s tariff contain provisions allowing for free FVP coverage. Mr. F** signed for the FVP but the Bill of Lading does not show that Mr. F** paid for the FVP coverage. Furthermore Viper did not confirm that Mr. F** paid for the FVP coverage option. Therefore liability is limited to $0.60.**>
**>
We respectfully deny that we acted in a deceitful manner. Mr. F**’s claim was adjusted for all items claimed with the exception of items packed by Mr. F**. The settlement form registered a $0 balance due to human error but had been corrected. We regret that Mr. F** thought it necessary to go to the Revdex.com without waiting for us to responded to his inquiry or giving us an opportunity to explain our recommendation. Thamk you.**>
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted] If Anthem Blue let me know the status of the claim, we could prevent miscommunication. I didn't even know whether they received my claim forms and processed. I guess I have to get the money from the moving company.
Thank
you for forwarding Ms. [redacted]’s rejections to our attention. We would like to
offer the following response. Though we
do not have a record of the call Ms. [redacted] referenced, Ms. [redacted] certainly would
not have been advised that her claim would be accepted after the expiration of
the federally mandated claim window. Ms. [redacted] had more than 8 months to
prepare and submit her claim before the unfortunate death of her boyfriend and
more than two weeks after to post it. As Ms. [redacted]’s claim was not received
within the federally mandated window, her claim was denied.
On
the date of service, Ms. [redacted] received copies of the Bill of Lading/contract
and the Descriptive Inventory, and the Your
Rights & Responsibilities booklet published by the USDOT, all of which
contain important information about claims. Ms. [redacted] had ample opportunity to
familiarize herself with these documents. As we mentioned in our earlier response, the
contract states that “All damaged and
missing items must be noted on the inventory logs. Damage indications must
specify each item damaged at the time of delivery,” and the Descriptive
Inventory contains the following wording “WARNING -> Before signing – check
shipment, count items and describe damage or loss on the right above”. Ms.
[redacted] was or should have been aware that it was her responsibility to document
damages.
As Anthem Claim Management is a third party administrator and not the carrier, we
are not in a position to respond to Ms. [redacted]’s comments regarding underage
runaways nor does that have any relevance to Ms. [redacted]’s claim. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I do not accept the businesses response. Due to the fact that Budget Van Lines has agreed to pay the $500.00 for the unethical behavior of Weststar Moving Company and Anthem Claim Management, I am not willing to invest any more time and money in this debate. Anthem is a horrible company and will eventually be out of business with this type of attitude and a lack of positive customer service. I hope the Revdex.com does not dismiss this claim, but leaves the complaint in place for others to review when trying to make a decision on which company to give their business to.
[redacted]
Thank you for forwarding this complaint to our attention. Anthem Claim Management isa third party administrator. Anthem Claim Management is not an insurancecompany and does not pay claims, it is the actual moving carrier’sresponsibility to pay claims. In fact, the Release of Settlement...
form, signedby W[redacted], clearly indicates on the bottom that “Anthem Claim Management does not issue checks”. W[redacted]’s signed and notarized Release of Settlement form was received byAnthem Claim Management on January 27, 2014 and forwarded to the moving carrierfor payment. W[redacted] should contact the carrier directly for paymentstatus. W[redacted] never contacted Anthem Claim Management to inquire about the status ofpayment. If W[redacted] had contacted Anthem Claim Management, we could haveexplained who he needed to contact. Instead W[redacted] contacted the Revdex.com tolodge a complaint against Anthem Claim Management who has done nothing wrong.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The issues is the reckless behavior of the west star employee attempting to unload a 300 lb. hutch by himself. He did not ask for help from his co-worker and the result ended in the hutch being damaged. This did not happen during the move and is outside the insurance parameters. Athem has failed to respond to the last two coorospondenes sent by me.if you check the Revdex.com site they have multiple claims against them as well on yelp and other social media sites. The arbitration option is nt acceptable due to the fact the arbitrator is an employee of Anthem Anthem has a terrible track record with any type of settlement, ones agreed to have not received a check and the ones who went to arbitration were all ruled against the claim. I have filed a complaint with the CA Insurance commission as well as AZ. Also, the CA DOJ reviewed the case and has recommended it be for ward to the DOT. A new claim has now been filed with DOt due to this being an interstate issue. If no settlement is made I will peruse this issue all the way to court if needed.
Thank you for forwarding this complaint to our attentionAnthem Claim Management isa third party administratorAnthem Claim Management is not an insurancecompany and does not pay claims, it is the actual moving carrier’sresponsibility to pay claimsIn fact, the Release of Settlement form, signedby W [redacted] ***, clearly indicates on the bottom that “Anthem Claim Management does not issue checks”W [redacted] ***’s signed and notarized Release of Settlement form was received byAnthem Claim Management on January 27, and forwarded to the moving carrierfor paymentW [redacted] should contact the carrier directly for paymentstatus W [redacted] never contacted Anthem Claim Management to inquire about the status ofpaymentIf W [redacted] had contacted Anthem Claim Management, we could haveexplained who he needed to contactInstead W [redacted] contacted the Revdex.com tolodge a complaint against Anthem Claim Management who has done nothing wrong.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept the businesses response Due to the fact that Budget Van Lines has agreed to pay the $for the unethical behavior of Weststar Moving Company and Anthem Claim Management, I am not willing to invest any more time and money in this debate Anthem is a horrible company and will eventually be out of business with this type of attitude and a lack of positive customer service I hope the Revdex.com does not dismiss this claim, but leaves the complaint in place for others to review when trying to make a decision on which company to give their business to [redacted]
Thank you for forwarding MrF [redacted] inquiryThe explanation and settlement release form were emailed to MrF [redacted] on April 6, Please see attached MrF [redacted] is welcome to contact anthem Claim Management directly if he has any further questions or commentsThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] If Anthem Blue let me know the status of the claim, we could prevent miscommunication I didn't even know whether they received my claim forms and processed I guess I have to get the money from the moving company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern , The company was notified that my claim would be submitted late due to the death of my boyfriend on Feburary 22, A phone call to the company was made and their response was it would be fine and submit the claim as soon as possible The driver and crew were shown several damages to large items and response from them was turn it inYou will be reimbursedMight I add one of the crew members is a year old run away that the company has hired and allows him to live in one of the storeage units Upon my signing of the final paper work I was told it was papers just stating the delivery was made, I was told it said nothing of damagesThey were in a hurry and wouldn't allow time to read it the driver said they needed to get on the roadAlso family witnessed several boxes being dropped and heard glass breaking and told file a claim Everything was justified by driver and crew, they said the company is great just file a claim and they will payI will pursue this in court if the company does not complyI will contact child protection and make a complaint about hiring underage runaways and child endangerment, labor laws, crossing stats lines with a runawayI would suggest the bomb any comply with my complaint [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The issues is the reckless behavior of the west star employee attempting to unload a lbhutch by himself He did not ask for help from his co-worker and the result ended in the hutch being damaged This did not happen during the move and is outside the insurance parameters Athem has failed to respond to the last two coorospondenes sent by me.if you check the Revdex.com site they have multiple claims against them as well on yelp and other social media sites The arbitration option is nt acceptable due to the fact the arbitrator is an employee of Anthem Anthem has a terrible track record with any type of settlement, ones agreed to have not received a check and the ones who went to arbitration were all ruled against the claim I have filed a complaint with the CA Insurance commission as well as AZ Also, the CA DOJ reviewed the case and has recommended it be for ward to the DOT A new claim has now been filed with DOt due to this being an interstate issue If no settlement is made I will peruse this issue all the way to court if needed
Thank
you for forwarding this complaint to our attentionAnthem Claim Management is
a third party administrator, not an insurance company or a moving company. Mr*** submitted a claim for damages
sustained during the relocation of household goods, which was received
on July
15th, and acknowledged on August 1, Upon review a settlement offer
was issued and mailed to Mr*** on August 23,
Mr
***’s claim was reviewed by a qualified analyst certified by the American
Moving & Storage Association (AMSA)Mr*** was offered
compensation in accordance with the level of coverage he chose on the bill of
lading, which our review determined was $per pound for each
eligible item claimedWeights used in our calculations are derived from a
table of deemed weights and measures provided by AMSA and approved by the US
Department of Transportation
On November 18, ACM received a letter from Mr*** refusing our
offer, advising that the weight of the claimed item was lbs, and demanding
payment in the amount of $to repair the itemEven though Mr*** had
provided no evidence to support the weight he attributed to the item, ACM
received approval from the moving carrier to offer an additional $in
compensation in goodwill. On December 5,
Mr*** was emailed notice that his claim had been reviewed again, and
an updated Settlement Release was issued and mailed to Mr*** along with a
letter explaining valuation coverage of $0.60, the federal statutes which apply
to interstate moving claims, and the limitations on liability and recovery
On December 17, ACM received another
letter from Mr*** demanding $for repair costsAs Mr*** had
not purchased additional coverage he was not eligible for, or entitled to
receive the full cost of the repairAs this information had been conveyed to
Mr*** already, no additional
evidence had been received by ACM, management determined that no further action
was required on the file, and it was closedAnthem Claim Management has no
information on the other correspondences referenced by Mr*** as they were
apparently never received
Mr
*** has been offered $154, which equates to lbs of damaged items at $
limited liability valuationMr*** opted not to purchase additional coverage
and so is not eligible to receive compensation for the cost of the repairMr
*** has been advised of his rights under the law to pursue this in
arbitration if he chooses Thank You
Thank you for forwarding Mr***’s rebuttal. Mr***’s coverage was limited to $
per pound, per article, regardless of whether the item was in transit or being
unloaded when it was damaged Mr***
has received an offer of additional compensation over what he is entitled to,
equivalent to 257lbs even though Mr*** has not substantiated his claim that
the item in question weighs 300lbsRegardless, Mr*** is not entitled to
recover the amount he is seeking under the coverage he chose
We have addressed our communication record in our earlier
reply, and this is certainly not the forum to debate the accuracy or fairness
of reviews and comments posted on line by other individuals who also may not
have understood the coverage they chose or the rights and obligations bestowed
upon each party by the federal government
Finally, we strongly dispute Mr***’s accusation
that an employee of Anthem Claim Management arbitrates casesAnthem Claim
Management does not provide arbitration services and our employees are
certainly not arbitrating cases
Mr***’s claim was adjusted according to contract and
federal lawGoodwill has been extended to Mr*** in addition to the
coverage he is entitled toAnthem Claim Management will cooperate fully with
the USDOT or any other official investigations which may arise as a result of
Mr***’s inquiriesMr*** may still decide to arbitrate thisThank
You
The common thread here is Anthem is a dishonest business that exists because they pay less than they shouldThe moving companies are filled with low life people who know any damages will be denied by their 3rd party administrator…AnthemSo the movers charge you $per pound and even if Anthem paid what they should (they never do because they have to justify their existence to their moving company clients) they only pay cents per poundSo the i
t movers can throw your stuff around, lose things, etc…and with s
m *** like Anthem denying your rightful claim for all the reason listed in the other complaints…the movers haven't a care n the world
My move and subsequent settlement offer from Anthem was a month nightmareGet this:
The mover (Best Moving and Storage) told me they would build a crate around my pristine Harley to protect itWhen they loaded the bike it was in perfect condition
When it was unloaded there was $2,worth of damage to the bikeIt gets betterThey didn't build a crate around the bike…they said "we don't really mean a crate…we just set boxes around the bike." Gets better…despite their assurance of the crate, I still paid extra for Full Value Replacement in case an accident occurredSo I was charged $per pound for the weight of the bike which is lbsPlus, I was charged $as a surcharge for the special handling of this large itemPlus I paid another $for the better insurance coverage mentioned…and provided them estimates from body shops validating my claim and Anthem wrote me a check for $*** *** is a compliment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern ,
The company was notified that my claim would be submitted late due to the death of my boyfriend on Feburary 22,2014
A phone call to the company was made and their response was it would be fine and submit the claim as soon as possible.
The driver and crew were shown several damages to large items and response from them was turn it in. You will be reimbursed. Might I add one of the crew members is a 16 year old run away that the company has hired and allows him to live in one of the storeage units.
Upon my signing of the final paper work I was told it was papers just stating the delivery was made, I was told it said nothing of damages. They were in a hurry and wouldn't allow time to read it the driver said they needed to get on the road. Also family witnessed several boxes being dropped and heard glass breaking and told file a claim.
Everything was justified by driver and crew, they said the company is great just file a claim and they will pay. I will pursue this in court if the company does not comply. I will contact child protection and make a complaint about hiring underage runaways and child endangerment, labor laws, crossing stats lines with a runaway. I would suggest the bomb any comply with my complaint.
[redacted]
Thank you for forwarding this complaint to our attention. We would like to offer the
following response. Anthem Claim Management (ACM) is a third party claim
administrator. ACM is not an insurance company or a moving company.
The Filing of Claims section of...
the Bill
of Lading/ Contract signed by Ms. [redacted] clearly states: “Claims must be filed within 9 months of the date of delivery or demand
thereof is refused and must be limited to the destination descriptions of
damages for each item on the inventory logs”.
The Loss & Damage Claims section of
the Your Rights & Responsibilities
When You Move, booklet published by the US Dept. of Transportation, which
Ms. [redacted] received a copy of, also states that “You have 9 months from the date of
delivery (or in the event of loss for the entire shipment, from the date your
shipment should have been delivered) to file your claim”. This would also have been documented on other
paperwork signed by Ms. [redacted].
Ms.[redacted] claim was not received within the allowed time frame. Both federal law
and the contract Ms. [redacted] signed stipulate claims must be received within 9
months of the delivery date. Ms. [redacted]’s delivery date was June 13, 2013. In
order to meet the filing requirement, Ms. [redacted]’s claim would have had to have
been post marked by March 12, 2014. Ms. [redacted]’s claim was postmarked March 18,
2014. Ms. [redacted] claim was not received within the allowed time frame.
The
Filing of Claims section of the Bill
of Lading/ Contract signed by Ms. [redacted] also states that: “All damages and missing items must be noted on the inventory logs. Damage
indications must specify each item damaged at the time of delivery.”
At
the time of delivery Ms. [redacted] signed the Household Goods Descriptive
Inventory in close proximity to the following statement: “WARNING -> Before signing – check shipment, count items and describe
damage or loss on the right above.” ACM notes the delivery copy of the Household
Goods Descriptive Inventory, signed by Ms. [redacted], contains no notations
identifying any items as missing or damaged at the time the shipment was
delivered.
Ms.
[redacted]’s claim was reviewed by a qualified claim analyst, certified by the
American Moving & Storage Association (AMSA). Ms. [redacted]’s claim was denied
because 1) The claim was received after the expiration of the window in which a
claim could be submitted; 2) Ms. [redacted]’s moving documents contained no
notations indicating that any items were damaged or missing at the time of
delivery. Thank You.
Thank you for forwarding Mr. F[redacted] inquiry. The explanation and settlement release form were emailed to Mr. F** on April 6, 2016. Please see attached.
Mr. F* is welcome to contact anthem Claim Management directly if he has any further questions or comments. Thank you.
**them Claim M**agement is a 3rd party administrator...
contracted to process transit related damage and loss claims and to render a recommendation on coverage based supported by evidence submitted in support of the claim, contract terms including level of the valuation coverage chosen and applicable federal regulations regarding the transport of household goods in interstate commerce.**>**>
Ms. F[redacted] claim was reviewed by an AMSA certified adjuster and a recommendation for coverage was made for all items claimed except for items packed by Mr. F**. When processing the claim, the adjuster failed to properly enter the approved items before printing the release. As the item list was not captured, the release did not register the approved items and showed a $0 balance. We have explained the error and emailed Mr. F** amended form reflecting the correct adjustment.**>
**>
Federal law allows a shipper 2 valuation coverage options: A free limited liability valuation option or a Full Value Protection (FVP) option, which may be purchased at rates described by the carrier’s tariff. In order to be covered under the FVP option, a shipper must choose the FVP coverage option on the Bill of Lading or Valuation Addendum and pay for the FVP coverage. Neither federal law nor the carrier’s tariff contain provisions allowing for free FVP coverage. Mr. F** signed for the FVP but the Bill of Lading does not show that Mr. F** paid for the FVP coverage. Furthermore Viper did not confirm that Mr. F** paid for the FVP coverage option. Therefore liability is limited to $0.60.**>
**>
We respectfully deny that we acted in a deceitful manner. Mr. F**’s claim was adjusted for all items claimed with the exception of items packed by Mr. F**. The settlement form registered a $0 balance due to human error but had been corrected. We regret that Mr. F** thought it necessary to go to the Revdex.com without waiting for us to responded to his inquiry or giving us an opportunity to explain our recommendation. Thamk you.**>
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted] If Anthem Blue let me know the status of the claim, we could prevent miscommunication. I didn't even know whether they received my claim forms and processed. I guess I have to get the money from the moving company.
Thank
you for forwarding Ms. [redacted]’s rejections to our attention. We would like to
offer the following response. Though we
do not have a record of the call Ms. [redacted] referenced, Ms. [redacted] certainly would
not have been advised that her claim would be accepted after the expiration of
the federally mandated claim window. Ms. [redacted] had more than 8 months to
prepare and submit her claim before the unfortunate death of her boyfriend and
more than two weeks after to post it. As Ms. [redacted]’s claim was not received
within the federally mandated window, her claim was denied.
On
the date of service, Ms. [redacted] received copies of the Bill of Lading/contract
and the Descriptive Inventory, and the Your
Rights & Responsibilities booklet published by the USDOT, all of which
contain important information about claims. Ms. [redacted] had ample opportunity to
familiarize herself with these documents. As we mentioned in our earlier response, the
contract states that “All damaged and
missing items must be noted on the inventory logs. Damage indications must
specify each item damaged at the time of delivery,” and the Descriptive
Inventory contains the following wording “WARNING -> Before signing – check
shipment, count items and describe damage or loss on the right above”. Ms.
[redacted] was or should have been aware that it was her responsibility to document
damages.
As Anthem Claim Management is a third party administrator and not the carrier, we
are not in a position to respond to Ms. [redacted]’s comments regarding underage
runaways nor does that have any relevance to Ms. [redacted]’s claim. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I do not accept the businesses response. Due to the fact that Budget Van Lines has agreed to pay the $500.00 for the unethical behavior of Weststar Moving Company and Anthem Claim Management, I am not willing to invest any more time and money in this debate. Anthem is a horrible company and will eventually be out of business with this type of attitude and a lack of positive customer service. I hope the Revdex.com does not dismiss this claim, but leaves the complaint in place for others to review when trying to make a decision on which company to give their business to.
[redacted]
Thank you for forwarding this complaint to our attention. Anthem Claim Management isa third party administrator. Anthem Claim Management is not an insurancecompany and does not pay claims, it is the actual moving carrier’sresponsibility to pay claims. In fact, the Release of Settlement...
form, signedby W[redacted], clearly indicates on the bottom that “Anthem Claim Management does not issue checks”. W[redacted]’s signed and notarized Release of Settlement form was received byAnthem Claim Management on January 27, 2014 and forwarded to the moving carrierfor payment. W[redacted] should contact the carrier directly for paymentstatus. W[redacted] never contacted Anthem Claim Management to inquire about the status ofpayment. If W[redacted] had contacted Anthem Claim Management, we could haveexplained who he needed to contact. Instead W[redacted] contacted the Revdex.com tolodge a complaint against Anthem Claim Management who has done nothing wrong.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The issues is the reckless behavior of the west star employee attempting to unload a 300 lb. hutch by himself. He did not ask for help from his co-worker and the result ended in the hutch being damaged. This did not happen during the move and is outside the insurance parameters. Athem has failed to respond to the last two coorospondenes sent by me.if you check the Revdex.com site they have multiple claims against them as well on yelp and other social media sites. The arbitration option is nt acceptable due to the fact the arbitrator is an employee of Anthem Anthem has a terrible track record with any type of settlement, ones agreed to have not received a check and the ones who went to arbitration were all ruled against the claim. I have filed a complaint with the CA Insurance commission as well as AZ. Also, the CA DOJ reviewed the case and has recommended it be for ward to the DOT. A new claim has now been filed with DOt due to this being an interstate issue. If no settlement is made I will peruse this issue all the way to court if needed.