Following is our response to Ms [redacted] complaint:First, I would like to address Ms [redacted] comment that she contacted our office 7-1-14, 8-1-and 12-1- We have no record of any calls to our office or voice mail messages left on those dates We do show one voice mail message left on August 13th, and a conversation on 12-30-14.Ms [redacted] states she has disputed the account “numerous times” in the last two years and that we have continued to report it valid The only notification we received was from [redacted] in July and August of Both times we responded that the entry was valid, but we also requested that a closed date be added to the entry We do have copies of our request to correct the entry, but would rather not upload them as they contain personal information Please note we have never received a dispute from either [redacted] or [redacted] stating there was a problem with how the accounts were reporting, or that the problem was still occurring after we requested the corrections with Experian We have never received a dispute directly from Ms [redacted] either Ms [redacted] did call our office on August 13, and leave a message on our voice mail Our collector returned the call, but there was no answer I found no other record of any messages or phone calls made to our officeThe only conversation we had with Ms [redacted] regarding this matter was on December 30, Preston’s notes show that Ms [redacted] called and said that our account was still showing on her credit report She wanted us to “fix it” so [redacted] confirmed with her that account was showing as bankruptcy and zero balance, which is correctShe never brought up the issue of the “closed date” being incorrect, but did seem concerned about the dispute indicator [redacted] explained that to have that removedwe needed a written requestPreston’s notes also state that she said the reason she wanted the dispute removed was that it was irrelevant now as she had filed bankruptcy [redacted] also noted that she asked us to completely delete the entry in order to help improve her credit score and rebuilt her credit but was told we could not do that as it was a valid debt.Ms [redacted] requested that the issued be resolved by deleting the entry and we are agreeable to her request without further investigation The deletion will be reported with our next monthly cycle on March 31, and we have sent Ms [redacted] a letter confirming the deletion.Thank you and please feel free to contact me if you have any questions [redacted] Bonded Adjusting Service
Ms [redacted] ,I'm sorry you felt our letter was unacceptable Instead of the computer generated letter, I mailed you one on regular letterhead.At your request, I submitted a manual deletion and enclosed a copy with the letter I also confirmed that all three agencies have already received our monthly update files in which the deletions were also reported.Thank you, [redacted] ManagerBonded Adjusting Service
Complaint: [redacted] I am rejecting this response because:I have not been able to verify the deletion of the record with all three credit reporting agenciesI received a letter which appears to have been initiated by BAS, however it is a plain word document without company letterhead and a signatureThis is not an acceptable document.Since other complaints on the Revdex.com webpage indicate failure to update as promised, I request a manual deletion as well as a bona fide letter from BAS indicating the completion of the request.I will accept the offered solution upon verification with the credit agencies Regards, [redacted]
The account in question had been placed for collection in error by the original creditor After being notified of this by the creditor in June, we flagged the account to delete with our next monthly reporting cycle, which is the first of each month Our records show that we reported to all three credit bureaus on July 1, We have never spoken to the consumer, but we did have a conversation with the consumer’s wife regarding the credit reporting This was yesterday, August 4th, and she stated that the entry was still showing on her husband’s credit report, which was run on 6-29- We determined that the account was still on his report because it was run prior to our monthly reporting, which occurred on 7-1- To resolve the issue, we mailed the consumer a letter yesterday confirming that we had deleted the entry While the account should have already been deleted with our monthly update in July, we filed a manual deletion with [redacted] , [redacted] and [redacted] yesterday to assure the deletion was completedThe consumer was provided a copy of the manual deletion for his records I also provided the consumer's wife with my direct contact information in case there are any other issues with his report Thank you, [redacted] , Manager Bonded Adjusting Service
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Contingent upon Transunion deleting this account Regards, [redacted]
Following is our response to Ms [redacted] complaint:First, I would like to address Ms [redacted] comment that she contacted our office 7-1-14, 8-1-and 12-1- We have no record of any calls to our office or voice mail messages left on those dates We do show one voice mail message left on August 13th, and a conversation on 12-30-14.Ms [redacted] states she has disputed the account “numerous times” in the last two years and that we have continued to report it valid The only notification we received was from [redacted] in July and August of Both times we responded that the entry was valid, but we also requested that a closed date be added to the entry We do have copies of our request to correct the entry, but would rather not upload them as they contain personal information Please note we have never received a dispute from either [redacted] or [redacted] stating there was a problem with how the accounts were reporting, or that the problem was still occurring after we requested the corrections with Experian We have never received a dispute directly from Ms [redacted] either Ms [redacted] did call our office on August 13, and leave a message on our voice mail Our collector returned the call, but there was no answer I found no other record of any messages or phone calls made to our officeThe only conversation we had with Ms [redacted] regarding this matter was on December 30, Preston’s notes show that Ms [redacted] called and said that our account was still showing on her credit report She wanted us to “fix it” so [redacted] confirmed with her that account was showing as bankruptcy and zero balance, which is correctShe never brought up the issue of the “closed date” being incorrect, but did seem concerned about the dispute indicator [redacted] explained that to have that removedwe needed a written requestPreston’s notes also state that she said the reason she wanted the dispute removed was that it was irrelevant now as she had filed bankruptcy [redacted] also noted that she asked us to completely delete the entry in order to help improve her credit score and rebuilt her credit but was told we could not do that as it was a valid debt.Ms [redacted] requested that the issued be resolved by deleting the entry and we are agreeable to her request without further investigation The deletion will be reported with our next monthly cycle on March 31, and we have sent Ms [redacted] a letter confirming the deletion.Thank you and please feel free to contact me if you have any questions [redacted] Bonded Adjusting Service
Ms [redacted] ,I'm sorry you felt our letter was unacceptable Instead of the computer generated letter, I mailed you one on regular letterhead.At your request, I submitted a manual deletion and enclosed a copy with the letter I also confirmed that all three agencies have already received our monthly update files in which the deletions were also reported.Thank you, [redacted] ManagerBonded Adjusting Service
Complaint: [redacted] I am rejecting this response because:I have not been able to verify the deletion of the record with all three credit reporting agenciesI received a letter which appears to have been initiated by BAS, however it is a plain word document without company letterhead and a signatureThis is not an acceptable document.Since other complaints on the Revdex.com webpage indicate failure to update as promised, I request a manual deletion as well as a bona fide letter from BAS indicating the completion of the request.I will accept the offered solution upon verification with the credit agencies Regards, [redacted]
The account in question had been placed for collection in error by the original creditor After being notified of this by the creditor in June, we flagged the account to delete with our next monthly reporting cycle, which is the first of each month Our records show that we reported to all three credit bureaus on July 1, We have never spoken to the consumer, but we did have a conversation with the consumer’s wife regarding the credit reporting This was yesterday, August 4th, and she stated that the entry was still showing on her husband’s credit report, which was run on 6-29- We determined that the account was still on his report because it was run prior to our monthly reporting, which occurred on 7-1- To resolve the issue, we mailed the consumer a letter yesterday confirming that we had deleted the entry While the account should have already been deleted with our monthly update in July, we filed a manual deletion with [redacted] , [redacted] and [redacted] yesterday to assure the deletion was completedThe consumer was provided a copy of the manual deletion for his records I also provided the consumer's wife with my direct contact information in case there are any other issues with his report Thank you, [redacted] , Manager Bonded Adjusting Service
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Contingent upon Transunion deleting this account Regards, [redacted]