5/27/2015To: Cincinnati Revdex.comRE: ID# [redacted] In response to Report ID# [redacted] submitted on 5/20/in reference to the warranty of the Basco shower enclosure, we submit the following statement.Basco and [redacted] products are supplied with registration instructions for consumers to activate our limited lifetime warranty for their productWe do not show that the warranty for this shower door has been registered by Ms [redacted] However, if Ms [redacted] can provide proof of purchase we will gladly assist by supplying the parts needed to repair the doorAs stated (and highlighted below) our warranty does not include labor or freight to ship or install warranty components.Basco Manufacturing Company, an Ohio Corporation ("Basco"), warrants to the original user that the fabricated shower enclosure system (the "product") sold by Basco shall be free from defects in material and workmanship for the (Life of the Product) from the date of the original sale of the product by Basco (the "limited warranty period"), subject to the following conditions.The Basco Limited Lifetime Warranty applies only to materials and workmanship supplied by BascoThis limited warranty does not cover glass provided by others or outside fabrication provided by othersIt excludes all wear parts and does not include the Aqua Glide Glass CoatingThis limited warranty does not cover defects in material or workmanship caused by improper installation of the product; use of improper cleaning products or materials; or caused by accidents, owner or installer negligence, alterations, abuse or misuseThis limited warranty is limited to the repair and replacement of the defective product originally sold by Basco, or, at Basco's sole discretion, the payment to the original user of the original purchase price for the product paid to BascoBasco is not responsible for the removal or reinstallation of a product requiring warranty service or the cost thereofShipping cost to replace product or parts covered by this warranty are the responsibility of the original userThis warranty is extended to residential applications.In order to make a warranty claim, the original user shall notify the Basco Customer Service Representative at ###-###-####, or the original user may send written notice to Basco at Snider Road, Mason, Ohio 45040, Attention: Customer Service DepartmentThe notification shall specify the date the product was originally sold by Basco, the registration code, and the nature of the defect in material and/or workmanshipBased on such notification, Basco may request additional information from the original user to verify the warranty claim.Basco Limited Lifetime Warranty http://www.***bybasco.com/warranty-and-care/warranty.aspx Please let me know of any further concerns or questions you may have.Brad Michaelson, Customer Service ManagerP: ###-###-#### / F: ###-###-####bm [redacted] [email protected]
5/27/2015To: Cincinnati Revdex.comRE: ID#[redacted]In response to Report ID#[redacted] submitted on 5/20/2015 in reference to the warranty of the Basco shower enclosure, we submit the following statement.Basco and [redacted] products are supplied with registration instructions for consumers...
to activate our limited lifetime warranty for their product. We do not show that the warranty for this shower door has been registered by Ms. [redacted]. However, if Ms. [redacted] can provide proof of purchase we will gladly assist by supplying the parts needed to repair the door. As stated (and highlighted below) our warranty does not include labor or freight to ship or install warranty components.Basco Manufacturing Company, an Ohio Corporation ("Basco"), warrants to the original user that the fabricated shower enclosure system (the "product") sold by Basco shall be free from defects in material and workmanship for the (Life of the Product) from the date of the original sale of the product by Basco (the "limited warranty period"), subject to the following conditions.The Basco Limited Lifetime Warranty applies only to materials and workmanship supplied by Basco. This limited warranty does not cover glass provided by others or outside fabrication provided by others. It excludes all wear parts and does not include the Aqua Glide Glass Coating. This limited warranty does not cover defects in material or workmanship caused by improper installation of the product; use of improper cleaning products or materials; or caused by accidents, owner or installer negligence, alterations, abuse or misuse. This limited warranty is limited to the repair and replacement of the defective product originally sold by Basco, or, at Basco's sole discretion, the payment to the original user of the original purchase price for the product paid to Basco. Basco is not responsible for the removal or reinstallation of a product requiring warranty service or the cost thereof. Shipping cost to replace product or parts covered by this warranty are the responsibility of the original user. This warranty is extended to residential applications.In order to make a warranty claim, the original user shall notify the Basco Customer Service Representative at ###-###-####, or the original user may send written notice to Basco at 7201 Snider Road, Mason, Ohio 45040, Attention: Customer Service Department. The notification shall specify the date the product was originally sold by Basco, the registration code, and the nature of the defect in material and/or workmanship. Based on such notification, Basco may request additional information from the original user to verify the warranty claim.Basco Limited Lifetime Warranty http://www.[redacted]bybasco.com/warranty-and-care/warranty.aspx Please let me know of any further concerns or questions you may have.Brad Michaelson, Customer Service ManagerP: ###-###-#### / F: ###-###-####bm[redacted][email protected]
5/27/2015To: Cincinnati Revdex.comRE: ID# [redacted] In response to Report ID# [redacted] submitted on 5/20/in reference to the warranty of the Basco shower enclosure, we submit the following statement.Basco and [redacted] products are supplied with registration instructions for consumers to activate our limited lifetime warranty for their productWe do not show that the warranty for this shower door has been registered by Ms [redacted] However, if Ms [redacted] can provide proof of purchase we will gladly assist by supplying the parts needed to repair the doorAs stated (and highlighted below) our warranty does not include labor or freight to ship or install warranty components.Basco Manufacturing Company, an Ohio Corporation ("Basco"), warrants to the original user that the fabricated shower enclosure system (the "product") sold by Basco shall be free from defects in material and workmanship for the (Life of the Product) from the date of the original sale of the product by Basco (the "limited warranty period"), subject to the following conditions.The Basco Limited Lifetime Warranty applies only to materials and workmanship supplied by BascoThis limited warranty does not cover glass provided by others or outside fabrication provided by othersIt excludes all wear parts and does not include the Aqua Glide Glass CoatingThis limited warranty does not cover defects in material or workmanship caused by improper installation of the product; use of improper cleaning products or materials; or caused by accidents, owner or installer negligence, alterations, abuse or misuseThis limited warranty is limited to the repair and replacement of the defective product originally sold by Basco, or, at Basco's sole discretion, the payment to the original user of the original purchase price for the product paid to BascoBasco is not responsible for the removal or reinstallation of a product requiring warranty service or the cost thereofShipping cost to replace product or parts covered by this warranty are the responsibility of the original userThis warranty is extended to residential applications.In order to make a warranty claim, the original user shall notify the Basco Customer Service Representative at ###-###-####, or the original user may send written notice to Basco at Snider Road, Mason, Ohio 45040, Attention: Customer Service DepartmentThe notification shall specify the date the product was originally sold by Basco, the registration code, and the nature of the defect in material and/or workmanshipBased on such notification, Basco may request additional information from the original user to verify the warranty claim.Basco Limited Lifetime Warranty http://www.***bybasco.com/warranty-and-care/warranty.aspx Please let me know of any further concerns or questions you may have.Brad Michaelson, Customer Service ManagerP: ###-###-#### / F: ###-###-####bm [redacted] [email protected]
5/27/2015To: Cincinnati Revdex.comRE: ID#[redacted]In response to Report ID#[redacted] submitted on 5/20/2015 in reference to the warranty of the Basco shower enclosure, we submit the following statement.Basco and [redacted] products are supplied with registration instructions for consumers...
to activate our limited lifetime warranty for their product. We do not show that the warranty for this shower door has been registered by Ms. [redacted]. However, if Ms. [redacted] can provide proof of purchase we will gladly assist by supplying the parts needed to repair the door. As stated (and highlighted below) our warranty does not include labor or freight to ship or install warranty components.Basco Manufacturing Company, an Ohio Corporation ("Basco"), warrants to the original user that the fabricated shower enclosure system (the "product") sold by Basco shall be free from defects in material and workmanship for the (Life of the Product) from the date of the original sale of the product by Basco (the "limited warranty period"), subject to the following conditions.The Basco Limited Lifetime Warranty applies only to materials and workmanship supplied by Basco. This limited warranty does not cover glass provided by others or outside fabrication provided by others. It excludes all wear parts and does not include the Aqua Glide Glass Coating. This limited warranty does not cover defects in material or workmanship caused by improper installation of the product; use of improper cleaning products or materials; or caused by accidents, owner or installer negligence, alterations, abuse or misuse. This limited warranty is limited to the repair and replacement of the defective product originally sold by Basco, or, at Basco's sole discretion, the payment to the original user of the original purchase price for the product paid to Basco. Basco is not responsible for the removal or reinstallation of a product requiring warranty service or the cost thereof. Shipping cost to replace product or parts covered by this warranty are the responsibility of the original user. This warranty is extended to residential applications.In order to make a warranty claim, the original user shall notify the Basco Customer Service Representative at ###-###-####, or the original user may send written notice to Basco at 7201 Snider Road, Mason, Ohio 45040, Attention: Customer Service Department. The notification shall specify the date the product was originally sold by Basco, the registration code, and the nature of the defect in material and/or workmanship. Based on such notification, Basco may request additional information from the original user to verify the warranty claim.Basco Limited Lifetime Warranty http://www.[redacted]bybasco.com/warranty-and-care/warranty.aspx Please let me know of any further concerns or questions you may have.Brad Michaelson, Customer Service ManagerP: ###-###-#### / F: ###-###-####bm[redacted][email protected]