Base Auto Sales, LLC

My response to your request for assistance regarding ID [redacted] is as follows: Ms [redacted] purchased a Dodge Dart from Base Auto Sales on Thursday January 14, We couldn't get the deal finished until after 8:pm that nightWhen Ms [redacted] got back from test driving the vehicle she let us know that the TPMS sensor was on inside the vehicle and asked if we could take care of getting it turned offShe also said the vehicle was pulling to the side and asked if we could check the alignmentWe agreed in writing to take care of both issuesShe was told that an appointment would be made based off her schedule and what was best for her as far as day and timewiseOn Saturday January 16, Ms [redacted] came back in to the dealership saying the change engine oil light had come on in the vehicle and that there was a broken vent inside the vehicleEven though fixing the new issues on the vehicle were never promised or never put in writing when we originally sold the vehicle we still promised to fix themMs [redacted] let us know that she worked during the day every day during the weekHer salesman let her know that he would come to her work on Thursday January 21, to pick the vehicle up and bring it back to the dealership for repairWhen the vehicle was brought back we sent it to Discount Auto ServiceThat is the place where we get all our oil changes doneThe vehicle sat there for over hours waiting for the oil changeDiscount Auto Service was so busy that day they informed us they weren't going to get to it in timeDiscount made an appointment for the next day (Friday) so we could get the oil changeOn Friday we picked the vehicle back up From Ms***'s workWe got the TPMS sensor ordered and the broken vent ordered from the dealershipWe took the vehicle to On Sale Tire Co to get the TPMS sensor fixed and have the alignment on the vehicle checkedOn Sale told us the reason the vehicle was pulling to the left was because the air was low in one of the tiresThey also told us that the system they use to program the TPMS sensor wasn't letting them program the sensorIn the afternoon of Friday January 22, we dropped the vehicle off at Discount Auto ServiceWe were told that they were still too busy to get the oil change done and that they couldn't get to it until the following weekWe informed Ms [redacted] that the oil still had not been changed and that the sensor wasn't programming for some reasonWe asked her to bring it back the next day (Saturday) so we could get the sensor programmed at Martin Tire and so we could get the oil changed somewhere elseOn Saturday January 23, we took the vehicle to Martin Tire to get the sensor programmedMartin tried to program the sensor but they had the same problem that On Sale tire hadWe then took the vehicle to Ropers Lubricator service to get the oil changedAfter the oil change we brought the vehicle back to Base Auto Sales and called the service Department at Lithia DodgeWe made an appointment for Monday January 25, so that the dealer could figure out what the problem wasWhen we informed Ms [redacted] that the sensor was not programming and that we had to make an appointment at the Dodge dealership she was angryShe stated to my General Manager in a phone conversation that she wanted a refund on the car because we were giving her the runaroundThere was never a point in any conversation with Ms [redacted] that the TPMS sensor would not be fixedMy manager even fixed things on the vehicle that were not initially promised because we wanted to make sure Ms [redacted] was completely satisfied with the vehicleOn Sunday January 24, Ms [redacted] decided to post negative comments and pure lies on social media stating that we were refusing to fix her vehicle and refusing to refund her moneyShe stated on Facebook that Base Auto Sales sold her a lemon and refused to help her in any wayThis was very detrimental to our BusinessWe have been in Business for over years and have always stood behind our vehicles and taken care of our customersOn Monday January 25, Ms [redacted] said she could not make her appointment at Lithia DodgeHer appointment was rescheduled for Wednesday January 27, The Dodge Dealership found that a malfunction was occurring in a part called the BCMThe part was ordered and scheduled to arrive on Friday January 29, Ms [redacted] had no way to get around with her car in the service at Lithia Dodge so Base Auto Sales gave her a loaner car until her car was fixedThe part didn't arrive at the Dealership until Monday February 1, The part was installed on Monday February 1, We went above and beyond to help Ms [redacted] out and fixed things on the vehicle that were not even promised originally plus everything we had promised at the time of purchaseOwnerRon S [redacted]

Complaint: ***
I am rejecting this response because:This matter is no longer in my hands, further action against Base Auto Sales will be takenPlease know that money is secondary in this matterThe We owe Sheet indicated " good standards" as the condition the vehicle should have been returned inPaint runs, interior/ exterior over spray, not so muchFrank, the man in charge needs to reconsider time management as it can damage the business as a wholeCamera footage from my house can show no one ever showing up to pick up my carBased on the response from Base Auto sales handling this matter under circumstances is not an option. From the get go, I was skeptical about the "professional painter", I should have known betterI can probably do a better jobAgain, lack of customer service will only result in failure. If you take a look at the pictures, they actually cut the side stripes with a razor! I have never seen something like this in my lifeThe rim has clear coat on itPaint runs are clearly visible and a horrible buffing job to put the icing on the cakeOverall, a horrible job.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Ronald S[redacted] DBA Base Auto Sales LLC [redacted] [redacted] September 28, 2016 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: Complaint by Ms. [redacted] To Whom It May Concern: On May 21st, 2016, Ms. [redacted] came into our auto dealership,...

accompanied by a gentleman, looking for a vehicle to purchase. One of our salesmen, Chuy, made contact with the couple and asked if he could assist them. After viewing and test driving several vehicles, Ms. [redacted] and her companion decided on the 2011 Chevrolet Aveo because of the low miles and the good MPG it provided. At this time, Chuy and our Finance Manager drew up the loan paperwork and sales contracts. Ms. [redacted] signed all of the loan documents, sales contract, and other relative paperwork on this same day, Saturday, May 21st, 2016. However, Ms. [redacted] grandmother, [redacted], whom would be named as the Co-Signer on the vehicle loan, was not available to sign the loan documents on-site. As a result, arrangements were made for the vehicle to be delivered to Ms. [redacted] in Silver City, NM on Monday, May 23', 2016 by their salesman, Chuy, who also brought the loan documents with him for [redacted] to sign as the co-signer. After delivery of the vehicle to Silver City, NM, on May 23rd, 2016, Chuy did not hear anything from Ms. [redacted] until approximately 2 months after she and her grandmother purchased the vehicle. At this time, Ms. [redacted] Uncle called the dealership and spoke to a different salesman - as it was Chuy's day off - complaining that the vehicle was giving them problems. The salesman relayed the message to Chuy the following day. Chuy then called Ms. [redacted] to see what the complaint was. Ms. [redacted] stated that the vehicle was "getting a little hot" and that she had already taken the vehicle to her mechanic in Silver City. She relayed to Chuy that her mechanic told 'her' that everything seemed to be fine when he checked the vehicle. Chuy didn't hear anything more from Ms. [redacted] for a few days so he assumed that they were no longer experiencing issues with the vehicle. After a few days, Ms. [redacted] and her Uncle drove the vehicle from Silver City, NM, to Base Auto Sales in Las Cruces, NM (113 miles) and dropped it off at our dealership. Our Floor Manager, Franky, told Chuy that we would diagnose the vehicle, free of charge, even though the implied warranty (15 day/500 mile) had expired. Our mechanic diagnosed the vehicle using a computer scanner and stated that the Check Engine Light showed a code of "POOB7-00", which indicates "Insufficient Flow" due to water pump propeller failure causing the engine in the vehicle to overheat. Our mechanic explained the issue to Franky, who in turn explained it to Chuy so that he could relay the message to Ms. [redacted]. Chuy explained the findings of our mechanic to Ms. [redacted], informing her that the head gasket was leaking coolant into the engine block due to severe overheating, which is a direct result of continuing to drive the vehicle while it was overheating. Ms. [redacted] was obviously upset with this news and said she would get back with us. After a few days, Ms. [redacted] and her Uncle showed up to the dealership. Her Uncle was very verbally abusive and rude to Chuy, accusing him of selling them a 'piece of junk vehicle'. At this time, Chuy directed Ms. [redacted] and her Uncle to Franky, the Floor Manager. During this conversation, Ms. [redacted] stated that the Check Engine Light had been on for a couple of days, since taking it to her mechanic in Silver City, as well as during the trip from Silver City to Las Cruces. After speaking to them, Franky discovered that Ms. [redacted] had purchased an extended service warranty from AmeriPlus at the time of the vehicle purchase. This extended service warranty covers the power train for 60 months or 100,000 miles, whichever comes first. Franky told Ms. [redacted] that he would call AmeriPlus to find out what coverage she had on the vehicle. Franky called and started a warranty claim with AmeriPlus on July 26, 2016, regarding the concerns Ms. [redacted] had with the engine overheating. AmeriPlus agreed to cover the water pump parts and labor, however, they specifically stated to Franky, our Floor Manager, that they were denying the head gasket replacement due to gross negligence on Ms. [redacted] part because she continued to drive the vehicle while the Check Engine Light was indicating that there was an issue. Franky relayed the message from the warranty company back to Ms. [redacted], explaining what they would cover and what they wouldn't cover and the reason why. Franky then explained to Ms. [redacted] that the best we could do, since the warranty would not cover the head gasket, was to perform the repairs AT COST (our cost), of $1309.22 to start the repairs (possibly more costly depending on other damage discovered while the repairs were being performed), minus $348.42, which was the amount the extended warranty covered for overlapping of replacement of the water pump. Ms. [redacted] signed the quote declining the head gasket repair on August 6, 2016 and picked up the vehicle that same day. She has made no further attempt to contact Base Auto Sales. Our dealership went above and beyond for Ms. [redacted]. Not only did we diagnose the issue free of charge, but we offered to help repair her vehicle at our cost of $1309.22 — this repair quote total being one-third less than the repair quote she said her mechanic gave her for the same repairs. However, Ms. [redacted] rejected our offer. If needed, copies of the Base Auto Sales repair order and the warranty paperwork can be provided with a detailed description of the issue, itemized list of parts needed to perform the repairs, the date of diagnosis and Ms. [redacted] signature rejecting our offer to help repair her vehicle. Please contact us at ###-###-#### with any further questions regarding this issue. Regards,   G.S.M.

Complaint: [redacted]
I am rejecting this response because:
There were no lies told on my part, I am happy to supply on social media the police report filed against your general manager that refused to provide me with a copy of my contract. I had to make a big stink with the NM dealership association and a police report before this company actually DID something proactively. I even reached out to this Ron person who responded to my Revdex.com complaint, on social media and tried to work it out directly... with no response. I would never recommend this place to anyone that would listen. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To Whom This May Concern, I am writing this response in regards to a complaint filed by [redacted] on a Ford Fusion he originally purchased on September 16, 2015. Franky L[redacted] who is my floor manager was the person who had most of the communication with [redacted] after the sale of his vehicle. We...

originally agreed with [redacted] to have the vehicle painted on the passenger rear quarter panel and to fix the passenger rear door when he returned from a trip he was taking to Las Vegas. Roughly a month later Franky made the first of many appointments with [redacted] to bring the vehicle in so we could get the paint shop to fix the paint where we had agreed to fix it. [redacted] never showed up for the appointment and never called us to tell us he would not be here. We rescheduled again to have the work done and again [redacted] never showed up. Each missed appointment cost Base Auto the chance of having other work done on vehicles we had on the lot. It also was costing the paint shop time to come down to the lot to pick [redacted]'s vehicle up with the vehicle never being here during the appointment time. After he missed at least 3 appointments Franky actually set up a time where the paint shop would go to [redacted]'s house to pick the car up from him. When the shop went to pick the car up it was not at [redacted]'s house. The shop called Franky and Franky got a hold of. [redacted]. [redacted] stated that he was going somewhere and needed to use the car so he couldn't make his appointment. After this occurred it took at least a month before we could actually get [redacted]'s vehicle in our possession to have the work done. After the work was done, [redacted] picked the vehicle up and we didn't hear from him for over 6 months. In June [redacted] talked to Franky and said the job that was done was horrible and he was not happy. Franky asked him if he had a problem with the work that was done then why did he wait so long to bring it back or bring it to our attention. He stated that he was busy and out of town. Franky called the paint shop while [redacted] was at the dealership and the shop said that if he was unhappy then they would come get the vehicle and fix whatever the problem was. The problern's that [redacted] stated to Franky was some overspray in the door jam, overspray on his wheel, and said that the clear coat didn't look right on that side. The paint shop stated it was possible that the clear coat might have shrunk due to the heat and said they would take care of whatever problem there might be. They told Franky to make another appointment the following week to resolve the issue but when Franky tried to make the appointment with [redacted], he said he would let Base Auto know when he could do it because he had some things to get done and did not know when he would be free. in early July, [redacted] started calling the store and asking for my General Manager Mu T[redacted] instead of talking to Franky. [redacted] was asking to borrow a car from the lot while his vehicle was scheduled to be fixed. We do not allow loaner vehicles because of our regulations that our insurance provider gave us doesn't allow Base Auto to loan vehicles. 2 weeks after that he called my General Manager again and asked if we would just provide him with a gas card and he would just call it even and disregard the objections he had with the work done on the vehicle. [redacted] was told by my GM that he needed to talk to me. My response to this was no. I advised Mu and Franky that we would take the vehicle back to the paint shop and have them fix whatever [redacted] felt was not done right. Franky called [redacted] back and let him know we would make the appointment at [redacted]'s convenience. To get the vehicle from [redacted], Franky actually scheduled the paint shop to go to [redacted]'s friends' address to get it because [redacted] was out of town. The vehicle was finally picked up and the work was done. [redacted] picked the vehicle up and left. He never said a word that he was unhappy about the work and the letter from the Revdex.com was the first time we even heard he was still unhappy about the work done. As far as the comp detail that [redacted] referred to, Franky told [redacted] that we could do a detail at cost which would be about 80 dollars. The detail was never discussed from that point on. The paint shop we use has always done excellent work. If [redacted] is still unhappy with the work I would be glad to take it back to the shop the work was done at and have them make it acceptable for him. In closing, I would like to reiterate that Mr. [redacted] failed to keep his appointments. Base Auto sales went above and beyond with our customer service to make him a happy customer. A customer does not wait for months and months to complain about something. On our We Owe form it clearly states that the work owed on a vehicle is valid for 30 days. We still got the work done months and months after that time had passed just to give the customer the best service possible. After almost a year passes by we do not know what the customer has done to the vehicle or what he has put it through. With Regards, Ron S[redacted] (Owner)

My response to your request for assistance regarding ID [redacted] is as follows: Ms. [redacted] purchased a Dodge Dart from Base Auto Sales on Thursday January 14, 2016. We couldn't get the deal finished until after 8:30 pm that night. When Ms. [redacted] got back from test driving the vehicle she let us know...

that the TPMS sensor was on inside the vehicle and asked if we could take care of getting it turned off. She also said the vehicle was pulling to the side and asked if we could check the alignment. We agreed in writing to take care of both issues. She was told that an appointment would be made based off her schedule and what was best for her as far as day and timewise. On Saturday January 16, 2016 Ms. [redacted] came back in to the dealership saying the change engine oil light had come on in the vehicle and that there was a broken vent inside the vehicle. Even though fixing the new issues on the vehicle were never promised or never put in writing when we originally sold the vehicle we still promised to fix them. Ms. [redacted] let us know that she worked during the day every day during the week. Her salesman let her know that he would come to her work on Thursday January 21, 2016 to pick the vehicle up and bring it back to the dealership for repair. When the vehicle was brought back we sent it to Discount Auto Service. That is the place where we get all our oil changes done. The vehicle sat there for over 6 hours waiting for the oil change. Discount Auto Service was so busy that day they informed us they weren't going to get to it in time. Discount made an appointment for the next day (Friday) so we could get the oil change. On Friday we picked the vehicle back up From Ms. [redacted]'s work. We got the TPMS sensor ordered and the broken vent ordered from the dealership. We took the vehicle to On Sale Tire Co to get the TPMS sensor fixed and have the alignment on the vehicle checked. On Sale told us the reason the vehicle was pulling to the left was because the air was low in one of the tires. They also told us that the system they use to program the TPMS sensor wasn't letting them program the sensor. In the afternoon of Friday January 22, 2016 we dropped the vehicle off at Discount Auto Service. We were told that they were still too busy to get the oil change done and that they couldn't get to it until the following week. We informed Ms. [redacted] that the oil still had not been changed and that the sensor wasn't programming for some reason. We asked her to bring it back the next day (Saturday) so we could get the sensor programmed at Martin Tire and so we could get the oil changed somewhere else. On Saturday January 23, we took the vehicle to Martin Tire to get the sensor programmed. Martin tried to program the sensor but they had the same problem that On Sale tire had. We then took the vehicle to Ropers Lubricator service to get the oil changed. After the oil change we brought the vehicle back to Base Auto Sales and called the service Department at Lithia Dodge. We made an appointment for Monday January 25, 2016 so that the dealer could figure out what the problem was. When we informed Ms. [redacted] that the sensor was not programming and that we had to make an appointment at the Dodge dealership she was angry. She stated to my General Manager in a phone conversation that she wanted a refund on the car because we were giving her the runaround. There was never a point in any conversation with Ms. [redacted] that the TPMS sensor would not be fixed. My manager even fixed things on the vehicle that were not initially promised because we wanted to make sure Ms. [redacted] was completely satisfied with the vehicle. On Sunday January 24, 2016 Ms. [redacted] decided to post negative comments and pure lies on social media stating that we were refusing to fix her vehicle and refusing to refund her money. She stated on Facebook that Base Auto Sales sold her a lemon and refused to help her in any way. This was very detrimental to our Business. We have been in Business for over 39 years and have always stood behind our vehicles and taken care of our customers. On Monday January 25, 2016 Ms. [redacted] said she could not make her appointment at Lithia Dodge. Her appointment was rescheduled for Wednesday January 27, 2016. The Dodge Dealership found that a malfunction was occurring in a part called the BCM. The part was ordered and scheduled to arrive on Friday January 29, 2016. Ms. [redacted] had no way to get around with her car in the service at Lithia Dodge so Base Auto Sales gave her a loaner car until her car was fixed. The part didn't arrive at the Dealership until Monday February 1, 2016. The part was installed on Monday February 1, 2016. We went above and beyond to help Ms. [redacted] out and fixed things on the vehicle that were not even promised originally plus everything we had promised at the time of purchase. OwnerRon S[redacted]