Basement Boost & Bath Boost

Basement Boost is very surprised by this last complaint.We are embarrassed about the work described in the first complaintIt did not meet the customers or OUR standardsIt fell way shortThat is why we fired the first crew.However this second complaint about poor communication and lack of work took us by complete surpriseThis is because, the day before the complaint was filed, our Head of Operations had a conversation with the OTHER HOMEOWNERIt was explained during this conversation, that the reason the worker was only at the job for a short time the last few days, was due to the nature of the work being performed.- Drywall compound was being applied to a small areaBeing a small area it took a short time to perform the work.once apply it has to dry for at least a day before it can be sandedSince it is a basement which is a high moisture area, this drying time may take longerThis process may need to be repeated a few times to achieve a high quality resultat the end of the conversation, the OTHER HOMEOWNER acknowledged understanding the process and was satisfied with the progressWE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!Basement Boost asks for the patience of both homeowners, as we correct and finish the projectIt takes longer to a project with mistakes than it does to start from scratchWE fully admit the mistakes our original crew madeWe are working as fast as we can to complete the project with a high quality result.Basement Boost did not respond to the original demand to finish the project for free(give all the money back), because we did not feel this was a reasonable request.Basement Boost is proud of its integrity! We did not abandoned the project or tell the customer we would or could not correct itWe have been and will continue to complete this project, correcting the mistakes and finishing with a high quality projectWe cannot change the past or go back in timeWe are committed to doing the right thingAs any reputable business would expect, once the mistakes are corrected and the project completed, we expect to be paid the contracted price- nothing more or less

We completely understand your concerns and Apologize for the unprofessional manner of our personnel assigned to your project.Your experience has fallen short of both , your, and our, expectationsThe individuals responsible for the inferior work, no longer work for Basement BoostWe have assigned new personnel to replace , repair, and complete this project to our standards and to your satisfaction!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I believe this complaint speaks for itself Thank you Revdex.com for reaching out to follow up with me again The answer is "No" our basement is not complete yet We signed the original paperwork back in April and we are almost in November Everything is complete except for mild clean up, a track light that was supposed to be installed monday of this week and hasn't by Wednesday, finishing touches on paint, and access to our water shut off valve that has been dry-walled in We are also waiting on the paint evaluation The day the painter came, they only brought one color of paint (we had shared with shawn several times our paint swatches but the painter said she only recieved one from boss) and we had requested different colors Frustrated that this was the third attempt at painting our basement, my husband just said use what you got Our walls are now different shades of the gray, when they were supposed to be a tan color Gray would be fine but not two shades It is two shades of gray because they painted over the tan color and painted over the addition of new white drywall However, painter did excellent job paintingAs far as the response Basement Boost submitted to my last request, I had followed up with Revdex.com at their request the night before my husband had talked to basement boost Furthermore, they had said everything was almost complete and just a few more days and we are now a week later and still not done We were informed the painter would come this past Monday to do final touch ups and Shawn would come out Monday evening Painter was not there monday or tuesday or wednesday....again no communication as I was home expecting painter She did show up Thursday to complete final touches but our basement is still two different colors on the same wall"WE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!" - basement boosts apologyThis does not seem like a sincere apology and does not display professionalismMy husband and I have been more than accommodating and understanding of the situations that keep arising We have hears multiple reasons of why this project hasn't been completed In reality, the crew we had prior was fired from the job around September 29th and we had Shawn come out to the house that Sunday October 1st and he assured us we would be done in less than a week One month later we are not So we not can't blame the old crew anymore since they have been long goneI have tried to give Basement Boost the benefit of all doubts but I can't anymore If you were in my situation, you would be upset too Shawn was supposed to bemeeting us this week sometime, at first it was monday, then it was later in week I have not seen him yet He is scheduled Basement Boost asks for the patience of both homeowners, as we correct and finish the projectIt takes longer to a project with mistakes than it does to start from scratchWE fully admit the mistakes our original crew madeWe are working as fast as we can to complete the project with a high quality result Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After the CEO of Basement Boost came out on Sunday October 1st and viewed the horrible job and neglect that had been done, he assured us he would clean up our destroyed basement, the previous staff was fired, and he would have the job done in 3-days. He agreed this was an easy job and should have been done weeks ago. Monday October second, the crew came out and cleaned the basement to the best of their abilities and add a plastic tarp to the basement walls to section off work area so dust wouldn't spread through house again. An excellent work crew came that week as well and kept open communication with us in regards to what was being done and what to expect. Fast forward to this week, and there has been someone here every day for minutes to an hour and thats it. All this week, minimal work has been done, no communication, the tarp is falling and all that dust is circulating through basement again and we have no idea when project will be finished. We still only have dry wall, mud and tape done that I can tell. No paint, or floors, or trim. We are in the same boat we were in several weeks ago with no progress and no communication againThose 3-days that were assured to us has now been about more weeks. My child is on her second round of antibiotics from respiratory issues ( I assume from the dust circulating since we have never been sick up to this point) I went down to check to see if they needed anything and was informed they unscrewed my storage room light and used in the room they were working on and I would need to replace storage room light. Wasn't asked if it was ok to just take one of room lights and use for project..... I am just beyond disappointed again in the lack of follow through and no communication or follow up or sticking to the timeline. I don't believe this job deserves the amount we are paying because the time we have lost, the sick kiddo, the complete destruction of our basement, etc. I thought I was feeling better about the company when the CEO came out a few weeks ago. The first week after was perfection and after that, nothing. We will need to further discuss our financial obligation at the end of this project or a complete refund. I tried to reconcile and come to a conclusion and agreement with regards to expectations and completion of this project and that has not met our standards and basement boost hasn't kept their word.
Regards,
*** ***

Basement Boost understands the customer's concern that the project is not proceeding as quickly as initially projectedWe apologize for any delays that have occurred.Most of the downtime that has prolonged the job was due to building permits and inspectionsWe pride ourselves on
performing QUALITY work that meets or exceeds all building codes and inspections. Basement Boost attempts to complete all jobs as quickly as possible, but not at a sacrifice to quality or proper installationWe want a SAFE, HEALTHY, DURABLE and BEAUTIFUL BASEMENT the customer can enjoy for many decades to come.Basement boost would like to assure our customer, that we are COMMITTED to finishing this project as soon as possible, while attaining a high quality resultWe are working every day and ask simply for your continued patience as we finish

We completely understand your concerns and Apologize for the unprofessional manner of our personnel assigned to your project.Your experience has fallen short of both , your, and our, expectations. The individuals responsible for the inferior work, no longer work for Basement  BoostWe have...

assigned new personnel to replace , repair, and complete this project to our standards and to your satisfaction!

The job has still not been completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe this complaint speaks for itself.  Thank you Revdex.com for reaching out to follow up with me again.  The answer is "No" our basement is not complete yet.  We signed the original paperwork back in April and we are almost in November.  Everything is complete except for mild clean up, a track light that was supposed to be installed monday of this week and hasn't by Wednesday, finishing touches on paint, and access to our water shut off valve that has been dry-walled in.  We are also waiting on the paint evaluation.  The day the painter came, they only brought one color of paint (we had shared with shawn several times our 2 paint swatches but the painter said she only recieved one from boss)  and we had requested 2 different colors.  Frustrated that this was the third attempt at painting our basement, my husband just said use what you got.  Our walls are now 2 different shades of the gray, when they were supposed to be a tan color.  Gray would be fine but not two shades.  It is two shades of gray because they painted over the tan color and painted over the addition of new white drywall.  However, painter did excellent job painting. As far as the response Basement Boost submitted to my last request, I had followed up with Revdex.com at their request the night before my husband had talked to basement boost.  Furthermore, they had said everything was almost complete and just a few more days and we are now a week later and still not done.  We were informed the painter would come this past Monday to do final touch ups and Shawn would come out Monday evening.  Painter was not there monday or tuesday or wednesday....again no communication as I was home expecting painter.  She did show up Thursday to complete final touches but our basement is still two different colors on the same wall. "WE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!" - basement boosts apologyThis does not seem like a sincere apology and does not display professionalism. My husband and I have been more than accommodating and understanding of the situations that keep arising.  We have hears multiple reasons of why this project hasn't been completed.  In reality, the crew we had prior was fired from the job around September 29th and we had Shawn come out to the house that Sunday October 1st and he assured us we would be done in less than a week.  One month later we are not.  So we not can't blame the old crew anymore since they have been long goneI have tried to give Basement Boost the benefit of all doubts but I can't anymore.  If you were in my situation, you would be upset too.  Shawn was supposed to bemeeting us this week sometime, at first it was monday, then it was later in week.  I have not seen him yet.  He is scheduled  Basement Boost asks for the patience of both homeowners, as we correct and finish the project. It takes longer to re-do a project with mistakes than it does to start from scratch. WE fully admit the mistakes our original crew made. We are working as fast as we can to complete the project with a high quality result.
Regards,
[redacted]

Basement Boost is very surprised by this last complaint.We are embarrassed about the work described in the first complaint. It did not meet the customers or OUR standards. It fell way short. That is why we fired the first crew.However this second complaint about poor communication and lack of work took us by complete surprise. This is because, the day before the complaint was filed, our Head of Operations had a conversation with the OTHER HOMEOWNER. It was explained during this conversation, that the reason the worker was only at the job for a short time the last few days, was due to the nature of the work being performed.- Drywall compound was being applied to a small area. Being a small area it took a short time to perform the work.once apply it has to dry for at least a day before it can be sanded. Since it is a basement which is a high moisture area, this drying time may take longer. This process may need to be repeated a few times to achieve a high quality result. at the end of the conversation, the OTHER HOMEOWNER acknowledged understanding the process and was satisfied with the progress. WE APOLOGIZE for not calling the FIRST HOMEOWNER and giving the explanation a second time!Basement Boost asks for the patience of both homeowners, as we correct and finish the project. It takes longer to re-do a project with mistakes than it does to start from scratch. WE fully admit the mistakes our original crew made. We are working as fast as we can to complete the project with a high quality result.Basement Boost did not respond to the original demand to finish the project for free(give all the money back), because we did not feel this was a reasonable request.Basement Boost is proud of its integrity! We did not abandoned the project or tell the customer we would or could not correct it. We have been and will continue to complete this project, correcting the mistakes and finishing with a high quality project. We cannot change the past or go back in time. We are committed to doing the right thing. As any reputable business would expect, once the mistakes are corrected and the project completed, we expect  to be paid the contracted price- nothing more or less.