Basement Care

Initial Business Response / [redacted] (1000, 8, 2015/09/09) */ On 9/2/Mrs [redacted] called in for a musty smellWe set the service date for 9/4/We removed sill plate insulation sealed crock lid, and fixed the ventWe are more than happy to help Mrs [redacted] any time and will still continue to do so

Hi, we are addressing all concerns of our customer and going a little further to make sure this customer is happy and satisfiedWe have met with them and I'm sure this will satisfy them now and in the future

Our Basement Care warranty covers any old damages that we've fixed and any new damage that could ariseFoundation's can crack and when they do, as long as the customers under warranty, it will be fixed free of chargeWe strive to do everything in our power to prevent cracks.*** is on our schedule
to be serviced and we are on schedule to do soWe always go above and beyond to correct issues to try to prevent service

We know we had to service Ms*** due to Jan and Feb being really busy due to the weatherWe gave Ms*** a service date 3/23/We do plan on coming out on that date We have no problem helping her out

Basement Care did make several visits to Mrs.***'s home to try and resolve the discharge issuesHer downspout was not functionary properlyShe was advised of nthis and the discharge was put into her yard.Downspout are not part of our contractshe was not happy with discharge going into
yard.Even was not part of our contract we did go back and put the the discharge into the sewerI believe she is happy now Sincerity Jim L***

Mr*** called us on 3/10/for us to come out there for a service call.On 3/11/we called Mr*** back and scheduled a service date 3/17/at 10:00am.We do plan on coming out on that date we have no problem taking care of him

The business will contact the consumer to set up a meeting to discuss dispute

We know we had to service Mrs***Due to Janand Febwe were really busy due to the weather.We gave Mrs*** a service date due to a funeral she was not available at the timeHer service date is scheduled on 3/20/2017 we do plan on coming out on that date we have no problem
helping her

Initial Business Response /* (1000, 5, 2015/07/14) */
To whom it may concern
BasementCare service dept. has been out 3 times customer was not home. We are more than happy to service them and are still trying to reach them to be able to take care of them.
Initial Consumer Rebuttal /* (3000, 7,...

2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they have not even called me once and I will get phone records to prove that and they have our home phone and our cell numbers and they have only been out once and was told they could not come in due to no previous call and I had doctors appointment if the problem persists and nothing is done on their part I will skip the niceness of this and get a lawyer and go for breach of contract
Final Business Response /* (4000, 15, 2015/09/08) */
The work was completed for the homeowners on May 20th 2015. The job has been serviced every single time the homeowner called and complained of an issue. Unfortunately the job did not get fixed right the first time and this does happen on occasion. We are human and will make mistakes, this is why we offer a fully lifetime transferable warranty on the job. The last service date on the job was August 19th 2015, no services have been reported since. We have gone above and beyond for this homeowner and will continue to service them with the utmost respect.
Thank you.

Hi, we are addressing all concerns of our customer and going a little further to make sure this customer is happy and satisfied. We have met with them and I'm sure this will satisfy them now and in the future.

I am rejecting this response because: I did talk to them  and dismissed my complaint.

Yes we had a issue with our service person and have replaced him and we will make this right it is our fault and we have apologized and rescheduled for a new date this not how we like to do business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 8, 2015/09/09) */
On 9/2/2015 Mrs. [redacted] called in for a musty smell. We set the service date for 9/4/2015. We removed sill plate insulation sealed crock lid, and fixed the vent. We are more than happy to help Mrs. [redacted] any time and will still continue to...

do so.

Initial Business Response /* (1000, 10, 2015/09/08) */
Shield was removed and put back up to Mr [redacted] liking on 8/25/2015
Initial Consumer Rebuttal /* (2000, 12, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because they came back and fixed...

it