Basement De-Watering Systems, Inc.

Initial Business Response /* (1000, 5, 2016/10/21) */
On July 24, 2015, Basement Dewatering was instructed by the homeowner to eliminate seepage emanating from the perimeter of the basement where the foundation wall and floor meet. On July 30, 2015, Basement Dewatering performed the installation...

of the waterproofing system based on the original bid. At this time, the homeowner gave no indication that some of the floor cracks present were leaking so they were not bid and were not sealed. Basement Dewatering had not received any calls from the homeowner until September 29, 2016. This is when Basement Dewatering was informed by the homeowners of floor cracks which was beyond the system leaking. We then presented a bid on the new work. The homeowners needed to discuss it. After discussing it, the homeowner called us back on the very same day that they initiated the first phone call since the system had been installed. The homeowner told us she thought it should be covered under the warranty. We explained that this was beyond the original bid. If we had originally known about the floor cracks, the cost would've been added to the original bid and the floor cracks would have been taken care of on July 30, 2015 when the system was installed. Basement Dewatering stands by its contracts and warranty. However, this area was not part of the original contract and it therefore requires a new bid.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our biggest dispute is in the fact that this company was told about the cracks! They keep stating they didn't know. Those cracks have always been a problem. They were even visible when your workers came out and installed your system. They should NEVER have been ignored. There was NO CARPET COVERING any of the cracks. Even IF we had not told your company wouldn't a reasonable contractor ASK? I am not accepting the fact that this company is acting like they didn't know about the cracks!! Why would you install a system and IGNORE any other areas where water could potentially enter the home?