Basement Systems USA

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moistureAfter much research for a company we found their information and plenty of wonderful reviews (all true)We called to set up an appointment and the gentleman Scott B [redacted] we spoke to was extremely polite and very accommodatingHe came out the next dayHe was extremely through and was at the house two hours performing an extremely detailed review of the damageHi write up was very precise and specific and the estimate we received was fair and right on the moneyHe was just a very friendly and sociable person and we knew right away that we wanted to hire them for the jobWe called him next day and he promptly sent the contract overThe contract was very straightforward and fair and the required deposit was very reasonableI liked that they didn't expect full payment until the job was done, inspected and approved by all partiesAs soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediatelySean R [redacted] and his crew were extremely professional, friendly and punctualThey showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutterThe job was supposed to be done in one day but once they got behind the wall they found additional damage and black moldEven though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairsThe price for the additional work was also very reasonableEven better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday)They worked until dark and got the majority of the work completedAs promised they came back on time the next day and finished the additional work promptlyThey did a good job cleaning up and made sure we were happy with the workThe wall looks great (I want to do the whole basement like that now) and the sub pump is working greatWe have had no more moisture or water damageNeedless to say we are happy with the final product and appreciate their professionalism and concern with our needsThey went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great resultsThey also have electronic equipment (i.eiPad) to print out paperwork and take payments which makes it easy if you don't like writing checksOverall we are very satisfied with Sean R [redacted] and his crews work, Scott B***'s help in getting everything set up and the whole company for helping us solve our problemWe have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement

The foreman was greatI am very happy with their services and would use them againWe had our basement waterproof with this company

If you are looking for an excellent company to deal with having to do with basement and water problems, I highly recommend Basement Systems Fairly priced work with a very skilled, caring & personable crew to work with! Tom G