Initial Business Response /* (1000, 8, 2015/07/29) */
I do acknowledge and recognize the mistakes that have been made. However,The work scope was to have the project completed by the winter 2015 the total project was completed by the end of January 2015. The two egress windows were...
completed November 26, 2015. As agreed to in the contract. Our crew leader acknowledged the floor surface and took it upon himself to correct it. When we where informed about the plumbing pipes, we responded quickly and opened the floor so the plumber could lay in the pipes for the lift station. After receiving a negative email when this was completed I responded by suggesting a meeting in person with Both decision makers along with our crew leader and myself. Request was denied. I did state that I would be writing a response by regular mail to questions from the homeowner. I am responding here instead. We would refund $200.00 for not needing to return and backfill in the spring. Even though we received communication that they were ok with the floor after our crew leaders extra effort. We would refund $600.00 anyway.
Thank you
Initial Consumer Rebuttal /* (3000, 10, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Larry did talk to Jim about the floor surface, but "correct it" is not accurate. He painted epoxy on it which made it look somewhat better, but did not correct poor cement workmanship. It was better and I could live with it.
Take a look at the photos I attached previously of the bathroom area floor. Yes, they came back to open the floor. Kevin told me that they would use a cement saw and make nice straight cuts, and fill in the cement so it would look even and barely be able to tell it was done. They used a jackhammer and the floor has rough, uneven edges through the middle of the room. It will need to be sanded down and repainted in an attempt to make it look better. I feel that they tried to do a quick fix and it's a poor effort. The floor is uneven both at floor level and where the jackhammer was used.
Yes we were ok with the trowel marks and appreciated Larry's effort to make it look better, but the cement work in the bathroom is so unprofessional and that's why I filed the complaint.
When I first contacted Kevin about the missing drain pipes, he did come back to meet with us. We agreed that they would open the floor and re-cement. As the photos show, it's not what was agreed on as far as how it was done and how it would look.
The request to meet was denied because I wouldn't want them trying to do any more work in our house. I believe it would be one more apology and another fast effort, but nothing further to resolve it. If that's not true, Kevin, please advise on what you would propose.
I asked Kevin for his honest opinion of the work if this was his own house and what would he do. He's not replied to that question and I would be interested to know what he'd do.
I would accept 15% refund of the original cost.
Final Consumer Response /* (3000, 17, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had to move forward with this basement project as we have a wedding here on August 22. The fixtures, electric, etc., have all been installed. We feel that we were more than accommodating to this company's schedule and installation crew. We paid promptly upon each request for payment, we waited our turn in the schedule without complaint even though it stretched out to a year and we were willing to overlook the poor-quality cement work until the plumbing issue came to light.
I will say that we forgive you as I'm sure it wasn't the intent to do a poor job. You've been in business a long time which was one of the reasons we waited for you instead of finding another company. Whatever the reason, this job turned out badly for us. It wasn't a total disaster, but I'll also say that we're having a real hard time forgetting about it since it's such a visible reminder with the floor as it is.
Thank you for the offer to repair the floor, however we don't have enough trust in this company to allow them to come into our house one more time. We are requesting a 15% refund to resolve the floor issue.
Thank you.
Final Business Response /* (4000, 19, 2015/08/21) */
Yes, the surface mistake is permanent . However it can be restored by using a crack filling product along with a concrete surface sander. I am willing to refund the $600.00 which would allow for the restoration along with the $200.00 for saving on the backfill work.
Thank you
Initial Business Response /* (1000, 8, 2015/07/29) */
I do acknowledge and recognize the mistakes that have been made. However,The work scope was to have the project completed by the winter 2015 the total project was completed by the end of January 2015. The two egress windows were...
completed November 26, 2015. As agreed to in the contract. Our crew leader acknowledged the floor surface and took it upon himself to correct it. When we where informed about the plumbing pipes, we responded quickly and opened the floor so the plumber could lay in the pipes for the lift station. After receiving a negative email when this was completed I responded by suggesting a meeting in person with Both decision makers along with our crew leader and myself. Request was denied. I did state that I would be writing a response by regular mail to questions from the homeowner. I am responding here instead. We would refund $200.00 for not needing to return and backfill in the spring. Even though we received communication that they were ok with the floor after our crew leaders extra effort. We would refund $600.00 anyway.
Thank you
Initial Consumer Rebuttal /* (3000, 10, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Larry did talk to Jim about the floor surface, but "correct it" is not accurate. He painted epoxy on it which made it look somewhat better, but did not correct poor cement workmanship. It was better and I could live with it.
Take a look at the photos I attached previously of the bathroom area floor. Yes, they came back to open the floor. Kevin told me that they would use a cement saw and make nice straight cuts, and fill in the cement so it would look even and barely be able to tell it was done. They used a jackhammer and the floor has rough, uneven edges through the middle of the room. It will need to be sanded down and repainted in an attempt to make it look better. I feel that they tried to do a quick fix and it's a poor effort. The floor is uneven both at floor level and where the jackhammer was used.
Yes we were ok with the trowel marks and appreciated Larry's effort to make it look better, but the cement work in the bathroom is so unprofessional and that's why I filed the complaint.
When I first contacted Kevin about the missing drain pipes, he did come back to meet with us. We agreed that they would open the floor and re-cement. As the photos show, it's not what was agreed on as far as how it was done and how it would look.
The request to meet was denied because I wouldn't want them trying to do any more work in our house. I believe it would be one more apology and another fast effort, but nothing further to resolve it. If that's not true, Kevin, please advise on what you would propose.
I asked Kevin for his honest opinion of the work if this was his own house and what would he do. He's not replied to that question and I would be interested to know what he'd do.
I would accept 15% refund of the original cost.
Final Consumer Response /* (3000, 17, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had to move forward with this basement project as we have a wedding here on August 22. The fixtures, electric, etc., have all been installed. We feel that we were more than accommodating to this company's schedule and installation crew. We paid promptly upon each request for payment, we waited our turn in the schedule without complaint even though it stretched out to a year and we were willing to overlook the poor-quality cement work until the plumbing issue came to light.
I will say that we forgive you as I'm sure it wasn't the intent to do a poor job. You've been in business a long time which was one of the reasons we waited for you instead of finding another company. Whatever the reason, this job turned out badly for us. It wasn't a total disaster, but I'll also say that we're having a real hard time forgetting about it since it's such a visible reminder with the floor as it is.
Thank you for the offer to repair the floor, however we don't have enough trust in this company to allow them to come into our house one more time. We are requesting a 15% refund to resolve the floor issue.
Thank you.
Final Business Response /* (4000, 19, 2015/08/21) */
Yes, the surface mistake is permanent . However it can be restored by using a crack filling product along with a concrete surface sander. I am willing to refund the $600.00 which would allow for the restoration along with the $200.00 for saving on the backfill work.
Thank you