Basement Waterproofing

Hello [redacted] In response to your complaint, I’m sorry to hear about yourexperienceWe are in the habit of calling our customers when our techs are onroute to give you a better time frameEven though you received an invoice frommy tech we never collected paymentAll my techs are instructed to leave aninvoice and it’s up to us to decide if we should proceed with collectingI hadalready voided out that bill a while agoI am not sure how you would have beenbilledBut none the less you do not owe our company anythingAgain, pleaseaccept our apologies and please do not let this reflect on our companyIfthere is anything we can do, please feel free to call me.Thank you ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank you!

Hello [redacted]In response to your complaint, I’m sorry to hear about yourexperience. We are in the habit of calling our customers when our techs are onroute to give you a better time frame. Even though you received an invoice frommy tech we never collected payment. All my techs are instructed to...

leave aninvoice and it’s up to us to decide if we should proceed with collecting. I hadalready voided out that bill a while ago. I am not sure how you would have beenbilled. But none the less you do not owe our company anything. Again, pleaseaccept our apologies and please do not let this reflect on our company. Ifthere is anything we can do, please feel free to call me.Thank you [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thank you!