Basement Xperts

Complaint ID [redacted] **To whom it may concern,We are writing in reply to the above complaint IDMr [redacted] signed his contract with us on April 5th which was a Sunday His permit package was prepared and delivered to his residence, and he handed them into the townshipHis township requested additional forms which were submittedNo work can begin till all permits are approvedHis Permits where approved on June 3rd 2015, On June 4th he emailed our office with his permit numberHe also called our office, upon speaking with him on the phone he was informed that we would add him to the layout schedule and contact him with a layout dateOur contract states working day to do the layout.His layout was done on June 24th and he was informed by the staff the materials will be ordered and the framing will begin within weeks of the layoutHis job was framed, electrically roughed and the rough plumbing was doneHis inspections where scheduled the soonest available Rough electric inspection was done on 8/4/and rough plumbing inspection was done on 8/7/His plumbing inspection failed for the following reasonThe diagram stated that the vent pipe would be vented through roof but was vented through the exterior of the homeThe inspector gave the customer options 1- change the diagram and submit it to the township or vent it through the roofMr [redacted] wanted option The plumber went to his home on 8/13/and tried to do it the way the inspector explained to the homeowner, the plumber informed him and us this could not be done there is nothing to tie into that is existing The homeowner informed us he wanted the plumber to speak with the inspector rather than revise the diagramThe plumber called the plumber inspector and left several messagesThe plumbing inspector called the plumber back on 8/22/and the plumber explained that there was no existing vents to tie into that would vent it through the roofThe homeowner was informed the only way to vent it through the inside to the roof was to break open all his walls going up to the roofHe declined this option on 8/25/via phone an email was also sent to him telling him our only option is to revise the diagramHe was informed the plumber was on vacation that week and the signed and sealed diagram would be sent out as soon as he returns from vacationOn 9/1/the revised diagram was mailed out to the township once it was approved and inspection was scheduled which was on 9/29/It passed inspection and his rough building was done next, that passed and we immediately insulated and called for insulation inspection which was on 10/2/which was a FridayMr [redacted] was not available till the following Friday 10/6/to make his 2nd payment which was due the day insulation was installed On 10/9/his sheetrock was ordered and delivered and sheetrock was hung and tapedAs per the contract the 3rd payment was now dueMr [redacted] withheld the 3rd payment for weeksMr [redacted] complained about the delays due to the amount of time it took for the township to approve his permits as well as the delay in the plumbing inspection (which was in fact held up by him by insisting on option rather than allowing option from the start)As a courtesy he was given sheetrock in his unfinished areas for free The doors and trim where installed and we are currently painting a custom paint job which also is not in his contractThe project manager was even onsite the day he filed this complaintThere was a bar sink rough plumbing done by the plumber which was not approved by us (as per plumber the customer informed him it was added to the contract) The project manager informed him that there is no bar sink on his contract nor was there a permit applied for and it is not on his diagramIf he wanted to do the bar sink the additional fee would be $ and unless he agreed to pay it and get a permit for it the finish cannot be doneHe then went and put in this complaint, but failed to mention that the project manager was with him for hours going over the finish of the job nor the extra work done on his projectHe requested custom painting as we were getting ready to start the paintingHe has also added several extras to the job since the inspections have passed as well.Our contract reads working days excluding delays in inspections, inclement weather and acts of godHis project was held up for nearly months based on the plumbing inspection and diagramThen an additional days for his scheduled payments to be madeHis was compensated for the delays as a kind gesture by our officeHe is not due any damages as it states in the contract he is still under working days excluding the inspections and the days he held back payment as part of the payment terms on contractIt also does not include extra work requested after the job beganHe in fact owes several thousand dollars in additional fees for additional items that were added included the bar sink that he was told yesterday, the finish for the sink would not be done if it wasn’t added as an extra to his contract

Complaint: [redacted] I am rejecting this response because: I see the response is the same response I got earlier (Copy and Paste) with no new information BaementXperts has stopped the work and we are in big mess staying in a house with dirt all over Kids are getting sick I need to know when the basement will be finished Again, the company has stopped working on my basement Guys came on Monday were called back, they took all equipment from the basement Now, reply is coming back with same old answer with no new message...how do we go from here I sent email, called them but no reply on what is the next step and now even with Revdex.com message no reply, unless I dont know how to navigate to read new messages SOMEONE PLEASE HELP!!!! Regards, [redacted]

We have contacted the customer , and we are back working at his home

Complaint: [redacted] I am rejecting this response because:I disagree with the delay It was summer time no major weather issue of anything beyond control that work should stop If we take days as liable to finish the work, starting from June it was months Ok though its not customer fault, I will take a month delay due to inspection and payment of five weeks, still its months which is over working days This is way beyond the contractual days to be finished I never received any communication about any contingency or issues I repeat again, I never requested for a wet bar I sent email to Kim, project coordinator that I need to move the wall feet within the finished space I did not mention any word about WetBar She confirmed via email, then I changed the layout and got approved from township, send a revised layout to Kim None of them states wetbar Pluming has done by plumber keeping in mind that I need a wet bar out there and I can use the bathroom pumping and ejector Where is the written confirmation from customer about wet bar installation and pluming is required Your person did assuming that I will need it, without checking the approvals, revised layout or with BasementXperts office or customer, I cannot pay for your mistakes Again, why we are discussing this again and again, I already send email on Nov 20th, remove the pipe which is done without approvals All I am asking again and again and I did not get an answer yet, is, why the work has stopped for past two weeks for which I already paid for This is illegal that you take my money, don’t perform work and also don’t refund the money I am not getting any answer on these or the work has started yet If the status remains same even next week and still work has not started I will be forced to take legal action against the company Don’t want that I never discussed the next step of taking legal action Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I disagree with the delay It was summer time no major weather issue of anything beyond control that work should stop If we take days as liable to finish the work, starting from June it was months Ok though its not customer fault, I will take a month delay due to inspection and payment of five weeks, still its months which is over working days This is way beyond the contractual days to be finished I never received any communication about any contingency or issues I repeat again, I never requested for a wet bar I sent email to Kim, project coordinator that I need to move the wall feet within the finished space I did not mention any word about WetBar She confirmed via email, then I changed the layout and got approved from township, send a revised layout to Kim None of them states wetbar Pluming has done by plumber keeping in mind that I need a wet bar out there and I can use the bathroom pumping and ejector Where is the written confirmation from customer about wet bar installation and pluming is required Your person did assuming that I will need it, without checking the approvals, revised layout or with BasementXperts office or customer, I cannot pay for your mistakes Again, why we are discussing this again and again, I already send email on Nov 20th, remove the pipe which is done without approvals All I am asking again and again and I did not get an answer yet, is, why the work has stopped for past two weeks for which I already paid for This is illegal that you take my money, don’t perform work and also don’t refund the money I am not getting any answer on these or the work has started yet If the status remains same even next week and still work has not started I will be forced to take legal action against the company Don’t want that I never discussed the next step of taking legal action Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: There are no extra work done Can the BasementXpert list the additional things they done I can provide you with the email communication from the beginning of the process complaining the delays The problem is not just in my case I referred BasementXpert to my friend and he also had the same delay BasementXpert need to provide the list of additional items they did in the project that was not in the contractHere is the original email conversation about the delays BasementXpert never said anything about the additional work they did at that time There are many other emails I can provide phil < [redacted] > 05/17/at 7:AM To [redacted] Good morningAs discussed on phone we will call for insulation inspection this week once passed we will order sheet rock and start to install next day so if we receive 2nd payment sheetrock will start next weekThe time to hang and tape sheetrock and sand is approximately days after that we order doors that takes about days and then we do electric finish which takes about to days during that time we need tile choice tile and fixtures install takes to days then we need kitchenette setup that takes days finally painting takes for your basement standard colors about days to paintAs we discussed yesterday this is the schedule you requested the office will let you know when insulation inspection this weekThanks -------- Original message -------- From: [redacted] Date:05/17/6:AM (GMT-05:00) To: Phil Subject: [redacted] **., [redacted] - Basement Project Phil, At this moment I am very much concerned about the basement project and more over the contractor-owner relationship between you and I I have no interest in being screamed at or screaming at someone That is not my nature I also want to stress that I have no confidence that after making the 2nd payment, BasementXperts will complete the work on timeHere is my experience so far: You got the first payment on December 30th Check cleared that day in my bank account According to the contract the basement work will be completed in days from the date when the permit is approved by the township Since the permit was approved by the township before December 30th, 2014, the basement work should have been completed by March 31, (considering New Year, Martin Luther King and President's day as non working) As of today, working days passed (excluding holidays), work is not completed We had a screaming match today That bothers me That is not the way I work When the work was stopped at our place, we made many calls to you and sent emails Neither you returned our call or replied to emails My wife had to make several calls to BasementXperts to know anyone is coming to work on a daily basisSince both us working, it is difficult for us to continuously follow up with your people Also you are aware that except plumbing work, all other inspection failed multiple times Based on my experience so far, I have no confident that after paying the 2nd installment, BasementXperts will complete the work in a timely fashion How do I protect myself? I looking for suggestion from you What you would have done in my place Please note that I referred my close friend [redacted] and even after a year, that work is not completed In my basement, we didn't make any structural changesBased on the Clause V of the contract, we can cancel the contract Since the relationship reached in a shouting match, should we cancel the contract as a gentlemen and separate our ways and I will get someone else to complete the contract If you want to continue, how to we protect my money and guarantee the work will be done Please let me knowRegards [redacted] Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
None of the work listed in the email is done. There are no extra ceiling work is done. I had asked the person to come and show us the work. If you want you can send someone to do the work. To place the speakers, I had to get my own electrician and paid the money to the electrician.
As far as the electrician is concerned, the electrician mentioned in the Township papers left Basement Xperts in January 2015. There are lots of items Phil will said that he will do (these are verbally agreed with us while signing the contract). However, Basement Xpert didn't do any of them. After collecting the initial payment he never came to visit the work. We requested many time to come and inspect the work. He never did. He had many managers and workers doing the work. And the work didn't even meet the standards of the township and they failed multiple times. I clearly articulated in my email to him what he is agreed and what he is not agreed. Did he responded to my email item by item? I can't see picture in the attachment clearly. What it shows and what it doesn't show
Regards,
*** ***

I will also attach emails with all the extras as well as the contract so that all the extras as well as a photo taken by the worker to where he was asked to make the ceiling straightAs you will see in the email Mr *** states that items were discussed with the estimator but as you will see they are not on the contractThe contract is what is to be followedThey gave verbal OK on the extra ceiling as we would have just built soffits which is a lot less labor and materialThey requested the 12' studs to be done instead of the soffits

Complaint: ***
I am rejecting this response because:
I see the response is the same response I got earlier (Copy and Paste) with no new information BaementXperts has stopped the work and we are in big mess staying in a house with dirt all over Kids are getting sick I need to know when the basement will be finished Again, the company has stopped working on my basement Guys came on Monday were called back, they took all equipment from the basement Now, reply is coming back with same old answer with no new message...how do we go from here I sent email, called them but no reply on what is the next step and now even with Revdex.com message no reply, unless I dont know how to navigate to read new messages
SOMEONE PLEASE HELP!!!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As I mentioned many times here was no additional work done by the basementxpert and they messed up the work They are not accepting their low quality work and issues And I need compensation for delaying the work at my place It more than months now How they are going to compensate me for that
Regards,
*** ***

We are currently working on the project, We have come to an agreement with Mr***, As per his email dated 12/22/he is happy with the work and the progressHe has a schedule and a completion date

Complaint: ***
I am rejecting this response because: None of the work listed in the email is done. There are no extra ceiling work is done. I had asked the person to come and show us the work. If you want you can send someone to do the work. To place the speakers, I had to get my own electrician and paid the money to the electrician. As far as the electrician is concerned, the electrician mentioned in the Township papers left Basement Xperts in January 2015. There are lots of items Phil will said that he will do (these are verbally agreed with us while signing the contract). However, Basement Xpert didn't do any of them. After collecting the initial payment he never came to visit the work. We requested many time to come and inspect the work. He never did. He had many managers and workers doing the work. And the work didn't even meet the standards of the township and they failed multiple times. I clearly articulated in my email to him what he is agreed and what he is not agreed. Did he responded to my email item by item? I can't see picture in the attachment clearly. What it shows and what it doesn't show
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There are no extra work done. Can the BasementXpert list the additional things they done. I can provide you with the email communication from the beginning of the process complaining the delays. The problem is not just in my case. I referred BasementXpert to my friend and he also had the same delay. BasementXpert need to provide the list of additional items they did in the project that was not in the contract
Here is the original email conversation about the delays. BasementXpert never said anything about the additional work they did at that time. There are many other emails I can provide. phil 05/17/at 7:AMTo*** *** Good morningAs discussed on phone we will call for insulation inspection this week once passed we will order sheet rock and start to install next day so if we receive 2nd payment sheetrock will start next weekThe time to hang and tape sheetrock and sand is approximately days after that we order doors that takes about days and then we do electric finish which takes about to days during that time we need tile choice tile and fixtures install takes to days then we need kitchenette setup that takes days finally painting takes for your basement standard colors about days to paintAs we discussed yesterday this is the schedule you requested the office will let you know when insulation inspection this weekThanks -------- Original message --------From: *** *** Date:05/17/6:AM (GMT-05:00) To: Phil Subject: * *** *** **., *** ** - Basement Project Phil,At this moment I am very much concerned about the basement project and more over the contractor-owner relationship between you and I. I have no interest in being screamed at or screaming at someone. That is not my nature. I also want to stress that I have no confidence that after making the 2nd payment, BasementXperts will complete the work on time.Here is my experience so far:1. You got the first payment on December 30th 2014. Check cleared that day in my bank account.2. According to the contract the basement work will be completed in days from the date when the permit is approved by the township. Since the permit was approved by the township before December 30th, 2014, the basement work should have been completed by March 31, (considering New Year, Martin Luther King and President's day as non working). As of today, working days passed (excluding holidays), work is not completed.3. We had a screaming match today. That bothers me. That is not the way I work. 4. When the work was stopped at our place, we made many calls to you and sent emails. Neither you returned our call or replied to emails.5. My wife had to make several calls to BasementXperts to know anyone is coming to work on a daily basis. Since both us working, it is difficult for us to continuously follow up with your people.6. Also you are aware that except plumbing work, all other inspection failed multiple times. 7. Based on my experience so far, I have no confident that after paying the 2nd installment, BasementXperts will complete the work in a timely fashion. How do I protect myself? I looking for suggestion from you. What you would have done in my place. Please note that I referred my close friend *** *** and even after a year, that work is not completed. In my basement, we didn't make any structural changes.Based on the Clause V of the contract, we can cancel the contract. Since the relationship reached in a shouting match, should we cancel the contract as a gentlemen and separate our ways and I will get someone else to complete the contract. If you want to continue, how to we protect my money and guarantee the work will be done. Please let me know.Regards***
Regards,
*** ***

Basement Xperts - has not yet been able to deposit [redacted] check for $295.00 for processing permit paper work.  As [redacted] made her check out to the wrong company name, when I received the check I informed her and told her that I would try to see if my branch manager would except it, I...

also told her my branch manager was on vacation.  Once my branch informed me they cannot accept I informed her it would be mailed back to her.  On [redacted] contract it clearly states the square footage and this she knew because at the estimate she was present when [redacted] (the estimator) measured her basement and they spoke about what floor plan she wanted (which is a room - that would be in the future become a bath - using her own plumber).  After asking her to send a simple drawing of the basement , due to the fact the [redacted] the estimator misplaced his, she agreed and sent it over.  We sent her back over a couple of samples which she did not agree to.  The next step to save time, we sent another estimator from our company named [redacted] went to her home, just to go over the floor plan again, at this time [redacted] stated to [redacted] that she did not want to be charged for the building of that room , that would become the bathroom in time, nor did she want to have the area where the hot water heater and furnace are to be enclosed because it would cost her more money.  When she called the office I stated to her that her concerns were addressed already because both rooms were already included on her contract and that by code all furnace and hot water areas in a finished basement need to be enclosed.  With this being said our company is at a stand still with her request on moving forward with completion of the first step which is the permit phase.  If [redacted] would like the contract null, we are willing to release her from the contract.The check for the permit fee - will be returned to her certified mail.Thank You[redacted]

As per
our contract we have 20 working days to do the layout after permit is approved
and 60 working days after the layout to finish the contracted work, excluding the inspections process (Subject to site
access/availability and obtaining necessary permits). Contractor shall not be
liable for any delay or non-performance caused by an act of God, strikes,
unavailability, of materials, or any other contingency beyond its control. In
the event of a delay or non-performance beyond the Contractor’s control,
Contractor shall provide timely notice to Owner. Contractor shall not be liable
for any delay caused by Owner’s failure to promptly obtain the permits and/or licenses
that are required by law or delay in inspections.                 As for
the bar sink it was requested by the homeowner to the plumber. Often in this
business you have customers add additional plumbing and electric work to their
contract after the original permit is approved. Another permit is applied for
and submitted to the township. The plumber did the work knowing that a new
permit would be filled for before the finish of the job. As far as getting a
different plumber to come and do the work, this is a licensed contractor and
legally we cannot get another plumber to do his work when the permit is in his
name.  As stated in previous reply we are
still within the 60 working days excluding the delays from the inspection and
the delays from the homeowner for non payment.

Enclosed

Complaint ID [redacted]To whom it may concern,We are writing in reply to the above complaint ID. Mr. [redacted]
signed his contract with us on April 5th 2015 which was a Sunday.
His permit package was prepared and delivered to his...

residence, and he handed
them into the township. His township requested additional forms which were
submitted. No work can begin till all permits are approved. His Permits where
approved on June 3rd 2015, On June 4th 2015 he emailed our
office with his permit number. He also called our office, upon speaking with
him on the phone he was informed that we would add him to the layout schedule
and contact him with a layout date. Our contract states 20 working day to do
the layout.His layout was done on June 24th and he was
informed by the staff the materials will be ordered and the framing will begin
within 2 weeks of the layout. His job was framed, electrically roughed and the
rough plumbing was done. His inspections where scheduled the soonest available.
Rough electric inspection was done on 8/4/15 and rough plumbing inspection was
done on 8/7/15. His plumbing inspection failed for the following reason. The
diagram stated that the vent pipe would be vented through roof but was vented
through the exterior of the home. The inspector gave the customer 2 options 1-
change the diagram and submit it to the township or vent it through the roof. Mr.
[redacted] wanted option 2. The plumber went to his home on 8/13/15 and tried
to do it the way the inspector explained to the homeowner, the plumber informed
him and us this could not be done there is nothing to tie into that is
existing.  The homeowner informed us he
wanted the plumber to speak with the inspector rather than revise the diagram. The
plumber called the plumber inspector and left several messages. The plumbing
inspector called the plumber back on 8/22/15 and the plumber explained that there
was no existing vents to tie into that would vent it through the roof. The homeowner
was informed the only way to vent it through the inside to the roof was to
break open all his walls going up to the roof. He declined this option on
8/25/15 via phone an email was also sent to him telling him our only option is
to revise the diagram. He was informed the plumber was on vacation that week
and the signed and sealed diagram would be sent out as soon as he returns from
vacation. On 9/1/15 the revised diagram was mailed out to the township once it
was approved and inspection was scheduled which was on 9/29/15. It passed
inspection and his rough building was done next, that passed and we immediately
insulated and called for insulation inspection which was on 10/2/15 which was a
Friday. Mr. [redacted] was not available till the following Friday 10/6/15 to
make his 2nd payment which was due the day insulation was installed.
On 10/9/15 his sheetrock was ordered and delivered and sheetrock was hung and
taped. As per the contract the 3rd payment was now due. Mr. [redacted]
withheld the 3rd payment for 3 weeks. Mr. [redacted] complained
about the delays due to the amount of time it took for the township to approve
his permits as well as the delay in the plumbing inspection (which was in fact
held up by him by insisting on option 2 rather than allowing option 1 from the
start). As a courtesy he was given sheetrock in his unfinished areas for free.
The doors and trim where installed and we are currently painting a custom paint
job which also is not in his contract. The project manager was even onsite the
day he filed this complaint. There was a bar sink rough plumbing done by the
plumber which was not approved by us (as per plumber the customer informed him
it was added to the contract) The project manager informed him that there is no
bar sink on his contract nor was there a permit applied for and it is not on his
diagram. If he wanted to do the bar sink the additional fee would be $1250.00
and unless he agreed to pay it and get a permit for it the finish cannot be
done. He then went and put in this complaint, but failed to mention that the
project manager was with him for 2 hours going over the finish of the job nor the
extra work done on his project. He requested custom painting as we were getting
ready to start the painting. He has also added several extras to the job since
the inspections have passed as well.Our contract reads 60 working days excluding delays in
inspections, inclement weather and acts of god. His project was held up for
nearly 2 months based on the plumbing inspection and diagram. Then an
additional 20 days for his scheduled payments to be made. His was compensated for
the delays as a kind gesture by our office. He is not due any damages as it
states in the contract he is still under 60 working days excluding the inspections
and the 20 days he held back payment as part of the payment terms on contract. It
also does not include extra work requested after the job began. He in fact owes
several thousand dollars in additional fees for additional items that were
added included the bar sink that he was told yesterday, the finish for the sink
would not be done if it wasn’t added as an extra to his contract.

Complaint ID [redacted]To whom it may concern,We are writing in reply to the above complaint ID. Mr. [redacted]
signed his contract with us on April 5th 2015 which was a Sunday.
His permit package was prepared and delivered to his residence, and he...

handed
them into the township. His township requested additional forms which were
submitted. No work can begin till all permits are approved. His Permits where
approved on June 3rd 2015, On June 4th 2015 he emailed our
office with his permit number. He also called our office, upon speaking with
him on the phone he was informed that we would add him to the layout schedule
and contact him with a layout date. Our contract states 20 working day to do
the layout.His layout was done on June 24th and he was
informed by the staff the materials will be ordered and the framing will begin
within 2 weeks of the layout. His job was framed, electrically roughed and the
rough plumbing was done. His inspections where scheduled the soonest available.
Rough electric inspection was done on 8/4/15 and rough plumbing inspection was
done on 8/7/15. His plumbing inspection failed for the following reason. The
diagram stated that the vent pipe would be vented through roof but was vented
through the exterior of the home. The inspector gave the customer 2 options 1-
change the diagram and submit it to the township or vent it through the roof. Mr.
[redacted] wanted option 2. The plumber went to his home on 8/13/15 and tried
to do it the way the inspector explained to the homeowner, the plumber informed
him and us this could not be done there is nothing to tie into that is
existing.  The homeowner informed us he
wanted the plumber to speak with the inspector rather than revise the diagram. The
plumber called the plumber inspector and left several messages. The plumbing
inspector called the plumber back on 8/22/15 and the plumber explained that there
was no existing vents to tie into that would vent it through the roof. The homeowner
was informed the only way to vent it through the inside to the roof was to
break open all his walls going up to the roof. He declined this option on
8/25/15 via phone an email was also sent to him telling him our only option is
to revise the diagram. He was informed the plumber was on vacation that week
and the signed and sealed diagram would be sent out as soon as he returns from
vacation. On 9/1/15 the revised diagram was mailed out to the township once it
was approved and inspection was scheduled which was on 9/29/15. It passed
inspection and his rough building was done next, that passed and we immediately
insulated and called for insulation inspection which was on 10/2/15 which was a
Friday. Mr. [redacted] was not available till the following Friday 10/6/15 to
make his 2nd payment which was due the day insulation was installed.
On 10/9/15 his sheetrock was ordered and delivered and sheetrock was hung and
taped. As per the contract the 3rd payment was now due. Mr. [redacted]
withheld the 3rd payment for 3 weeks. Mr. [redacted] complained
about the delays due to the amount of time it took for the township to approve
his permits as well as the delay in the plumbing inspection (which was in fact
held up by him by insisting on option 2 rather than allowing option 1 from the
start). As a courtesy he was given sheetrock in his unfinished areas for free.
The doors and trim where installed and we are currently painting a custom paint
job which also is not in his contract. The project manager was even onsite the
day he filed this complaint. There was a bar sink rough plumbing done by the
plumber which was not approved by us (as per plumber the customer informed him
it was added to the contract) The project manager informed him that there is no
bar sink on his contract nor was there a permit applied for and it is not on his
diagram. If he wanted to do the bar sink the additional fee would be $1250.00
and unless he agreed to pay it and get a permit for it the finish cannot be
done. He then went and put in this complaint, but failed to mention that the
project manager was with him for 2 hours going over the finish of the job nor the
extra work done on his project. He requested custom painting as we were getting
ready to start the painting. He has also added several extras to the job since
the inspections have passed as well.Our contract reads 60 working days excluding delays in
inspections, inclement weather and acts of god. His project was held up for
nearly 2 months based on the plumbing inspection and diagram. Then an
additional 20 days for his scheduled payments to be made. His was compensated for
the delays as a kind gesture by our office. He is not due any damages as it
states in the contract he is still under 60 working days excluding the inspections
and the 20 days he held back payment as part of the payment terms on contract. It
also does not include extra work requested after the job began. He in fact owes
several thousand dollars in additional fees for additional items that were
added included the bar sink that he was told yesterday, the finish for the sink
would not be done if it wasn’t added as an extra to his contract.

During the coarse of the job the customers made numerous changes and added thousands of dollars in extra's. Basement Xperts never denied doing the electric, what happened is the original licensed electrician that was on file retired. We hire a new licensed electrician and sent the township a...

change of contractor form. Apparently the township either misplaced it or did not receive it. The electric inspector called the retired electrician they had on file and he stated he never did the electric work not us. The reason the job has taken so long is is the customer held up job on numerous occasions with availability, making complex changes, and not paying the payments when scheduled. Plus they asked for additional framing to be done on there ceiling which was and additional $1575. They then disputed asking for the change and refused to pay the money. When the job was almost complete they stated they will not pay for the numerous extras that were added which was a large amount of money. The electric did fail and we sent the electrician back to make the corrections. It was not until last week that we were informed by the electric inspector that the change of contractor was never received. We immediately filled out a new one and sent it in once the township registers the change of contractor they will allow a final inspection again. Once the inspection is done the holes will be fixed as there is no reason to fix them until the inspection is passed. Once it passes we havea few days worth of work to make the corrections and complete any minor issues that will be needed to make the job complete

[redacted] Township was not sure in the beginning if a architect would be needed for her basement project. I went back and forth with her building department and they finally decided that they wanted a licensed architect for the project. Once that was determined, I contacted our architect...

that we use and he went to her house the next day. Plans were drawn up and mailed to her within a week. She submitted her plans and the permits were approved by the township on January 8, 2014. [redacted] stated in her complaint that her permit was approved on January 1, 2014 which is not possible as the building department is closed on holidays, Our contract states 60 working days to complete the job. It also states that 60 working days excludes inspections (some townships will not schedule all inspections in one day as the have a process to follow). The contract also states it excludes any delays caused by act of god. This being the worst winter in history which had several state of emergencies during the scheduled work time.
Our contact payment schedule is as follows-
30% due at layout (1st payment)
30% due when job is framed, electrically roughed and insulated (2nd Payment)
25% due when sheetrock is installed, taped and sanded. Which is before the doors and trim are installed
We made an exception with [redacted] and proceeded to install the doors and trim before receiving the 25% payment.
 As of Monday 4/7/14 [redacted] has made her 25% payment  and she was given a weekly work schedule as well as a completion date. As of this point we are still on track to complete her job within the 60 working days.
Sincerely,
[redacted]