Basements Love Us Inc.

I so wish I had read these reviews before hiring this company. I am now excessively concerned that even though the company promised a Zoeller pump (and thankfully I had it written into the contract), it seems now likely that it is not Zoeller. More as I determine this.

The project was strange. A drain was supposed to be installed outside our door. For the life of the worker, he could not understand that the drain should be parallel to the door. He didn’t say there was a reason it couldn’t be-he just didn’t get the concept of squaring it to the doorway so it is crooked and terrible looking. It was also a mess and when I inquired about why it was not smoothed out (the new concrete between the door and the drain) I was told he only had a large tool as his smaller tool broke earlier in the week. Huh? So you don’t bring the proper tools to the job?

It was a struggle to get him to remove all the areas of mold on the walls. He kept saying he was only supposed to remove the walls where the sump pump lines are. And leave the moldy walls adjacent to the area? Huh?

Also, they are supposed to test the system in our view. That did not happen. I did find sand all over my paver patio and the guy said they “tested” the system by dumping into the system their bucket contents they used to make the cement. It makes me wonder-did they just dump their bucket on the patio or did they really run sandy water through a new system?

Also, we were scheduled for a Wednesday-never being advised this might not occur. They cancelled and came the next day in the midst of our having 3 separate contractors here doing other work. Wednesday would have been so much easier which is why I had scheduled it for that day.

Finally, we were never advised nor was it depicted on our contract that a cleanout would be installed in the middle of a tiled area which can not be hidden although our whole placement of this new system was designed to be hidden as it is in a finished area of the basement and we did not want it to be seen.

Beware. Their salemen instill confidence that doesn’t match with the quality of the work. They also highly penalize using a credit card-probably so that the charge can not be disputed. No matter to me. If they used a cheap pump and not the promised Zoeller, we’ll go to small claims court.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I will attempt to
respond to each of the points argued in the response of Basements Love Us separately:
1) The office did not initiate
any call to me to advise me that the work could not be completed. I called the salesman, Paul D***, and left a message on his cell phone when I
learned the company was walking away from the job. MrD*** has not returned that call
even though he immediately accepted my call earlier in the day in which I told
him the men were apparently having trouble doing the job. I then called the office and spoke with
Shannon Shawn B***, who was apparently advising the crew separately,
never contacted me or has spoken to me. Phone
records will reveal the only calls coming in our out of my house are the ones I
initiated (except for the initial return call from MrD***.) The fact that the company has been in
business for many years is irrelevant.
Perhaps, they have just been lucky
2)
I was totally
professional, albeit frustrated, when I called Shannon and Paul to ascertain
what was happening after 3:pm on June 24, It was not until the
workmen left my house with the garage door open and the door from the garage to
the family room open without notifying us that they were leaving that I became
irate and left a nasty message on the voice mail of Basements Love Us
The following morning, I faxed the letter I uploaded to the Revdex.com website
in which I apologized for the verbiage and tone of my message, but not the
substance of such. Whatever my message
was AFTER BASEMENTS LOVE US ABANDONED
THE JOB has nothing to do with the
issue of their having abandoned the job without justification
3)
Paragraph states: "The Company reserves the right to
cancel this contract upon opening of the floor should conditions exist which
would prevent the installation, (sic)
of a sub-floor system." No one ever
concluded that the job could not be done.
The workman, who informed me that they were not completing the job, told
me, "It would take a week to get through the floor and if we can't do it,
no one can." The abandonment of the
job and the cancellation of the contract had nothing to do with "conditions that exist which would
prevent the installation." It
was that the job would take much longer than MrD*** had estimated to
complete the job. Even the workman
admitted that it would take too long…..not that it could not be done! I assume the response is from Mr
B***. I was there. I was talking to the workmen. Whoever wrote this response is conveying what
he alleges he was told or is simply making up information to justify what his
company did, or rather failed to do
4)
It is true that the crew
arrived with two electric jackhammers; however, within minutes, one of the
men brought one back to the truck and complained to me that the earlier crew
got the "good equipment" and "that always happens." That jackhammer never went down to my
basement again. It is true that the
three workmen told me that they were going to Perth Amboy to rent an air
compressor. They were gone for at least
an hour and a half. Certainly, it did
not take three men to pick up the compressor.
Two men could have continued to use the electric jackhammer in the hope
of making progress in my basement. Later
on, only one man returned the compressor to the rental company while the other
two cleaned up. They began using the
compressor and jackhammer at approximately 12:and stopped at approximately
3:30. I hardly think that the small
amount of time that they were actually trying to penetrate my floor was too
long. Additionally, there were three men
and only one jackhammer at that time. They
also told me that they got to the dirt under the concrete floor in the area in
which the sump pump was to be installed.
That is why (I assume) they started jackhammering the area along the
front perimeter of my basement wall adjacent to where the sump pump was going
to be installed
5)
Renting equipment may be
in their business model, but I hardly think looking for a tool rental place from
which they had no previous knowledge or experience is a good business practice
(One workman asked me if I knew of a
tool rental place nearby. When I told
him about *** in Sayreville, he told me that his boss found one in Perth
Amboy.) The contract provides for an
additional fee if a compressor were needed at the jobsite. The workmen should come with one ready to be
put into action, if needed. The
homeowner should not have to wait while the company tries to find a tool rental
company from which they could rent a compressor. Additionally, compressors come in many
strengths A quick Internet search for
an air compressor in Perth Amboy, from where I was told it came, shows
compressors being available for rental from CFM to CFM (CFM stands for
Cubic Feet per Minute which determines how many tools can be run from such and how much power the
compressor is going to provide.) Perhaps,
the compressor that was rented was insufficient to get through the floor and a
stronger air compressor was needed. The
company and its workers should know what equipment is necessary to complete the
job for which they contracted. The
strongest compressor should have been rented since the men had already
determined my basement floor to be difficult to penetrate with the equipment they brought to my home
6)
It is interesting once
again that the person who wrote this response indicated that the floor had not
been penetrated. If the floor had not
been penetrated, why would it be necessary to re-cement such? The person cementing took approximately two
hours to re-cement "non-penetrated" areas. Additionally, the conclusion of the author of
the response that no structural compromises were made to the foundation is
without merit. He was never in my home,
either before or after their destruction of it.
I have pictures that show the areas that were penetrated now have standing water or visibly damp spots
surrounding such. They were not there
before Basements Love Us came to my home and destroyed it and left
7)
Finally, last night I
faxed a letter to the company and asked for its name and contact information of
its insurance company so that I could pursue a claim against it for the
destruction done to my home Today, I received a response that it would not provide me any
information because I was "vulgar to our crew and office staff." My dealings with the crew for the limited
time they were at my house were absolutely congenial, even joking with them at
times and allowing them to use my refrigerator to keep their beverages
cool. It was not until I saw that they
left my house without even a courtesy notice that they were leaving, had left the
garage door wide open and left the door from the garage to the family room open
as well that I lost it and left a voice mail message on the company's voice
mail. The following morning, I admitted
and apologized for the tone and verbiage of my voice mail, but not the
substance of such. I defy MrB*** not
to lose his cool when a company comes into his house, destroys such, and then
simply says, "but we didn't charge
him!"
8)
I have two more
companies coming to my house today to assess the situation and to provide
estimates for the correction to the mess left by Basements Love Us I fully disclosed what happened last week to
each company I realize that it can be "just
more sales' talk," but each indicated that there are some jobs at which
problems occur that cause the company to lose money, but that the profit is
made from the many jobs that unforeseen situations do not arise. To stay in business, you have to take the bad
with the good. That is a lesson that Basements
Love Us has not learned and is the best reason why they should not be allowed
to stay in business.
In conclusion, the Business has made no effort to resolve the complaint All they have done was admit that it was too hard to complete the job, but that since they did not charge me, there was no harm or no foul The pictures previously submitted certainly depict the mess that they left and the attached pictures show water that is now in areas that had previously been dry My home has certainly been "damaged" by their negligence
Regards,
*** ***

I was very satisfied with the mold remediation performed by Basements Love Us IncDan, the salesperson explained everything that would be performed in a manner that I would understandPointed out some other issues with the waterproofing system which failed and gave advise on sequence of steps to completely remediate the mold He performed a mold pre-test and mold post test of which the showed great resultsI was very satisfied with the work of the workers and it was performed in accordance with the contractI felt Dan listened to my concerns and was very concerned about my healthI would recommend this company for mold remediationI was satisfied with the cost of the work performed

To Whom It May Concern,Thank you for bringing this matter to our attention Unfortunately, there are many trucks on the road and just because someone accuses ourvehicle of breaking their windshield does not mean that our truck actually did cause the damage We have been subjected to
calls that are fraudulent and non-verifiable as a person sees a vehicle drive by and tries to blame them for a broken windshield.As soon as this matter was brought to our attention, our installation manager contacted the truck and advised them to pull over They pulled over and no one else stopped so they continued on their way.Our company policy, is that the burden of proof lies on the individual filing the complaint and all parties are directed to file a complaint through their insurance company I personally spoke with this individual and directed her to contact her insurance company and she became irate and was demanding I provide her with our insurance company information Again, I advised her that I would speak only with her insurance company when they contact our office as I did not know if this was valid claim or not and I would and did comply with their requests She was unhappy with me from the moment she contacted the office.I spoke with *** on two occasions and promptly provided *** with the information she requested *** provided me with the reference number *** I advised them that the burden of proof was on the individual *** advised me that they would contact the individual with her options I am assuming that this is below her deductible and that is why she is trying to seek reimbursement.There are many vehicles on the road and unfortunately, there has been no proof that our truck actually broke the windshield This individual will not be reimbursed and we are sorry that this happened to her but we can not accept liability without any proof Regards,***

To Whom It May Concern:
*** *** was advised by the crew and the office that we could not complete his course and scope of work There were no charges to the customer Our crew removed the gravel, sand, debris, and performed general cleaning to the site We
made every attempt to try and complete his job but it was not able to be performed We have been in business for many years and have performed thousands of jobs and on occasion this can not be avoided
Unfortunately, *** *** became irate and verbally abusive when he was advised that we could not perform the job so the call was terminated We have retained a recording of one of his messagesPer the enclosed fully executed contact #our company reserves the right to cancel this contract upon the opening of the floor should conditions exist which would prevent the installation
Our crew came out to perform the course and scope of work with two electric jack hammers and one air compressor which we rented at no charge to the customer (reference #on contract which conveys there will be a charge if required) as the foreman determined that an air compressor was requiredWe have been using electric jack hammers and air compressors for years We rented an air compressor in one more attempt to try and complete the scope of work We had the appropriate equipment to perform the job but the thickness of the concrete made it impossible to penetrate
Unfortunately, after making a good faith effort to complete the work, it was determined by the foreman that they could not penetrate the floor Since the floor could not be penetrated, there would not be any additional water sources getting in the floor There was no structural compromises to the foundationThe customer suggested that we drill the floor, however, it is not Standard Business Practice in this industry to drill the depth of a floor during an inspection
Additionally, our contract states that any items that are moved are the customer's responsibility to put backWe will not be coming out to perform the scope of work and the customer will find that even with a second opinion the outcome will remain the sameIt is unfortunate and we acknowledge and understand his concerns, however, we legally do not have to perform anything additional

I was very happy with the level of professionalism and quality work I received by all staff

Buyer Beware!! We experienced a classic "bait and switch" between the system that was quoted to us and the ultimate system that was installedHowever we needed the extras that were originally promisedYet when we contacted the company multiple times we were directed by the sales rep to do install a DIY with Home Depot partsIt was downhill from thereEven the owner could not have cared less in resolving our issueTry B*** W*** S***, and avoid a huge headache

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:After speaking with *** who also refuted the claim that any insurance information was given, I am rejecting this responseI understand the burden of proof, and believe that even without a dangerous picture taken at miles per hour, I do have enough proof for a claimAll I am trying to do is access the insurance information for such a claim, and with the company's refusal to give this information to *** I am unable to move forward at allIf the insurance company rejects my proof, that is fine; I still need the insurance information in order to get to that pointThe company's refusal, and unwillingness to let insurance handle this complaint, instead providing information to the Revdex.com and claiming that they decide what did and did not happen on the road, is unacceptable.I would be very interested to hear any testimonial from any of the four individuals in the truck at the time of my honking for them to pull over on the highwayThey had headphones in and one person on the back right side had his phone up, he might have been taking his own pictures or videosThe fact that I was immediately in contact with Shannon (in a non-irate tone, frustrated at best) and that I provided them with all information up front as we were on the same stretch of highway shows my respect as a consumer for this companyThe way it has been handled from that point is terrible businessI understand a small company might hurt from an insurance claim but it might be better than dishonest businessIf the company just gave the information for me to pursue a claim with their insurance, instead of trying to handle it themselves, I would be satisfied with the insurance's decision
Regards,
*** ***

HorribleBuyer beware I am an elderly widow under a lot of stress in process of selling a house left to me under a time restraint Felt salesperson took advantage of me The most important thing was when job was done I called to get a wash tub put back and was told to "read contract they don't move things" It does say on BACK of contract (that I didn't know was even there that they don't move anything bThey had no problem moving bbut then refused to move back Most imprtant there is a LIST of other things that they don't do! The salesperson never mentioned to turn paper that those condition were there Hopefully I won't encounter any of those

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The "Business" offered nothing new from its previous
response.  It's argument, succinctly
stated, is :
1)     We really
tried.
2)     We
couldn't do it. 
3)     We
cleaned up and left. 
4)     Our
contract allows us to do so.
5)     We
did not charge the customer, and
6)     The
customer suffered no harm or damage.
 


The author of the response was not at my house.  He knows NOTHING of the condition of my house
before or after his company came.  His
three men left for over an hour and a half to obtain the air compressor.  One man then left for over an hour to return
the air compressor.  The men indicated to
me that they "got to dirt" in the area in which they were jackhammering
for the sump pump.    
Paragraph
7 of the contract does allow for the cancellation of the contract if  "upon opening of the floor [should]
conditions exist which would prevent the installation, (sic) of a sub-floor
system."  Nothing prevented the installation of the system.  It was simply too difficult for the unskilled
individuals to do so with ineffective equipment.  The workman admitted that "It would take
a week to get through the floor and if we can't do it, no one can."  The
abandonment of the job and the cancellation of the contract had nothing to do
with "conditions that exist which would prevent the installation"
of the system.  It was that the job would take much longer than the
estimate that they would be in and out of my house in the same day.
Additionally, if the determination was made that the floor could
not be penetrated, why did they jackhammer a hole for the sump pump and then a
trench leading out from the sump pump hole and then along the perimeter of the
exterior wall?  If the floor could not be
penetrated, why did they continue to damage the floor by breaking into it in
several other areas?  If the floor had
not been penetrated, why would it be necessary to re-cement such? The person cementing took approximately two
hours to re-cement "non-penetrated" areas.  None of the company's arguments make any sense.
Additionally, the conclusion of the author of the response that no
structural compromises were made to the foundation is without merit. He was never in my home, either before or after
their destruction of it. I have pictures that
show the areas that werepenetratednow have standing water or visibly damp spots surrounding such. They were not there before Basements Love Us
came to my home and destroyed it and left. 
I have estimates from two more companies who came to my house to
assess the situation and to provide estimates for the correction of the mess
left by Basements Love Us.  I fully disclosed what happened last week
to each company.  Both estimators assured me that their company could
install a water remediation system.  One
estimate was comparable to the originally quoted price by Mr. D[redacted] (Basements
Love Us).  The other was for a thousand
dollars more, but that company wanted to disconnect and reconnect the hot water
heater, which is additional work than that for which I entered into a contract
with Basements Love Us.
I realize and quite frankly, fear, that the two new salesmen are
giving "just more sales' talk" to get the job.  I have been researching companies in which
the person providing the estimate will also be one of the people coming to the job site, but those companies are difficult to find.
My basement is still a mess. 
We are unable to get to the washer and dryer because of all the stuff
that Basements Love Us put in front of such. 
Because the cement is still not dry, over a week later, we cannot put
anything back on the side of the basement that Basements Love Us damaged.  If the areas that they jackhammered could not have
any damage, why is it that the cement will not dry?  There is subsurface water coming up in those
areas that did not permeate the floor before. 
That is the reason the cement is not drying.
Additionally, the workman who informed me that they were
abandoning the job told me that Shawn would be contacting me the following day
to discuss what else could be done, such as installing a sump near the original
wet area of the basement.  I told that
individual that ironically that is what I wanted originally, but their salesman
indicated that the correct "fix" would involve the installation of a
water remediation system along the front wall of my home with the sump in the
opposite corner from the wet area.  I
accepted his expertise, and now am paying for it.
Regards,
[redacted]

To Whom It May Concern,
Again, please understand that we have no proof that this was our vehicle and we do not give out our insurance information or any other type of information out randomly.
All of our phone calls and logged and we have recorded phone calls of this matter.
Again, [redacted] indicated that they would discuss the options with her.  
We have not acceptable liability and we do not intend to.
This site is not a chat forum.  
You brought this matter to out attention, we responded promptly, and she does not care for our response.  Our response remains the same.  Have [redacted] handle the issue with her.
This person has not conducted business with us in any form and we don't feel that this is a valid complaint.  If she has an insurance issue, she can contact her insurance agent.
We don't not understand how she feels that our response is not helpful.  We clearly are directing her to her insurance company to handle the claim.
There are many trucks on the road and many people make false accusations.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:


The "Business" offered nothing new from its previous
response.  It's argument, succinctly
stated, is :
1)     We really
tried.

2)     We
couldn't do it. 

3)     We
cleaned up and left. 

4)     Our
contract allows us to do so.

5)     We
did not charge the customer, and

6)     The
customer suffered no harm or damage.
 


The author of the response was not at my house.  He knows NOTHING of the condition of my house
before or after his company came.  His
three men left for over an hour and a half to obtain the air compressor.  One man then left for over an hour to return
the air compressor.  The men indicated to
me that they "got to dirt" in the area in which they were jackhammering
for the sump pump.    Paragraph
7 of the contract does allow for the cancellation of the contract if  "upon opening of the floor [should]
conditions exist which would prevent the installation, (sic) of a sub-floor
system."  Nothing prevented the installation of the system.  It was simply too difficult for the unskilled
individuals to do so with ineffective equipment.  The workman admitted that "It would take
a week to get through the floor and if we can't do it, no one can."  The
abandonment of the job and the cancellation of the contract had nothing to do
with "conditions that exist which would prevent the installation"
of the system.  It was that the job would take much longer than the
estimate that they would be in and out of my house in the same day.Additionally, if the determination was made that the floor could
not be penetrated, why did they jackhammer a hole for the sump pump and then a
trench leading out from the sump pump hole and then along the perimeter of the
exterior wall?  If the floor could not be
penetrated, why did they continue to damage the floor by breaking into it in
several other areas?  If the floor had
not been penetrated, why would it be necessary to re-cement such? The person cementing took approximately two
hours to re-cement "non-penetrated" areas.  None of the company's arguments make any sense.Additionally, the conclusion of the author of the response that no
structural compromises were made to the foundation is without merit. He was never in my home, either before or after
their destruction of it. I have pictures that
show the areas that werepenetratednow have standing water or visibly damp spots surrounding such. They were not there before Basements Love Us
came to my home and destroyed it and left. I have estimates from two more companies who came to my house to
assess the situation and to provide estimates for the correction of the mess
left by Basements Love Us.  I fully disclosed what happened last week
to each company.  Both estimators assured me that their company could
install a water remediation system.  One
estimate was comparable to the originally quoted price by Mr. D[redacted] (Basements
Love Us).  The other was for a thousand
dollars more, but that company wanted to disconnect and reconnect the hot water
heater, which is additional work than that for which I entered into a contract
with Basements Love Us.I realize and quite frankly, fear, that the two new salesmen are
giving "just more sales' talk" to get the job.  I have been researching companies in which
the person providing the estimate will also be one of the people coming to the job site, but those companies are difficult to find.My basement is still a mess. 
We are unable to get to the washer and dryer because of all the stuff
that Basements Love Us put in front of such. 
Because the cement is still not dry, over a week later, we cannot put
anything back on the side of the basement that Basements Love Us damaged.  If the areas that they jackhammered could not have
any damage, why is it that the cement will not dry?  There is subsurface water coming up in those
areas that did not permeate the floor before. 
That is the reason the cement is not drying.
Additionally, the workman who informed me that they were
abandoning the job told me that Shawn would be contacting me the following day
to discuss what else could be done, such as installing a sump near the original
wet area of the basement.  I told that
individual that ironically that is what I wanted originally, but their salesman
indicated that the correct "fix" would involve the installation of a
water remediation system along the front wall of my home with the sump in the
opposite corner from the wet area.  I
accepted his expertise, and now am paying for it.
Regards,
[redacted]









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I would highly recommend Basements are us for mold remediation and basement water management. My sales person was very helpful, educating me first on mold and mold remediation and then later on water management. He explained not only the details of the job, but also the contingency plans if they ran into different road blocks. I knew all the costs up front and the price was exactly as expected. The day of the installation the two person crew showed up early and finished ahead of schedule. They too explained the work that had been done in detail making sure I was comfortable with the work performed. They made sure my home was left in the condition they left it. Thank you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
After speaking with [redacted] who also refuted the claim that any insurance information was given, I am rejecting this response. I understand the burden of proof, and believe that even without a dangerous picture taken at 70 miles per hour, I do have enough proof for a claim. All I am trying to do is access the insurance information for such a claim, and with the company's refusal to give this information to [redacted] I am unable to move forward at all. If the insurance company rejects my proof, that is fine; I still need the insurance information in order to get to that point. The company's refusal, and unwillingness to let insurance handle this complaint, instead providing false information to the Revdex.com and claiming that they decide what did and did not happen on the road, is unacceptable.
I would be very interested to hear any testimonial from any of the four individuals in the truck at the time of my honking for them to pull over on the highway. They had headphones in and one person on the back right side had his phone up, he might have been taking his own pictures or videos. The fact that I was immediately in contact with Shannon (in a non-irate tone, frustrated at best) and that I provided them with all information up front as we were on the same stretch of highway shows my respect as a consumer for this company. The way it has been handled from that point is terrible business. I understand a small company might hurt from an insurance claim but it might be better than dishonest business. If the company just gave the information for me to pursue a claim with their insurance, instead of trying to handle it themselves, I would be satisfied with the insurance's decision.
Regards,
[redacted]

To Whom It May Concern:
Again to reiterate, We did not collect any funds from this customer and made every effort with an electrical jackhammer and air compressor which was rented at no charge to the customer to try and complete the scope of work . Unfortunately, we were not able to complete the job and advised the customer after making every good faith effort to do so. As per our fully executed legal contract #7, the company reserves the right to cancel this contract upon the opening of the floor should conditions exist which would prevent the installation of a sub-floor system. 
Since the jack hammer did not penetrate through the concrete slab, there would be no new water sources. Drilling a hole during inspection, is not the Standard Business practice for this industry.We removed all the gravel, sand, and debris from the job site. We acknowledge and understand the customer's frustration, however in this case it could not be avoided.We rarely experience this type of problem, however, in this case the job could not be completed and they can feel free to contact another company and the outcome will remain the same.
Please see the enclosed letter indicating that we are sending this matter to our attorney which was faxed and emailed to the customer.  We will not be responding to this matter any further.
Basements Love Us, Inc.

To Whom It May Concern,Thank you for bringing this matter to our attention.  Unfortunately, there are many trucks on the road and just because someone accuses our
vehicle of breaking their windshield does not mean that our truck actually did cause the damage.   We have been...

subjected to calls that are fraudulent and non-verifiable as a person sees a vehicle drive by and tries to blame them for a broken windshield.
As soon as this matter was brought to our attention, our installation manager contacted the truck and advised them to pull over.  They pulled over and no one else stopped so they continued on their way.
Our company policy, is that the burden of proof lies on the individual filing the complaint and all parties are directed to file a complaint through their insurance company.  
I personally spoke with this individual and directed her to contact her insurance company and she became irate and was demanding I provide her with our insurance company information.  Again, I advised her that I would speak only with her insurance company when they contact our office as I did not know if this was valid claim or not and I would and did comply with their requests.  She was unhappy with me from the moment she contacted the office.
I spoke with [redacted] on two occasions and promptly provided [redacted] with the information she requested.  [redacted] provided me with the reference number [redacted]20101201.  I advised them that the burden of proof was on the individual.  [redacted] advised me that they would contact the individual with her options.   I am assuming that this is below her deductible and that is why she is trying to seek reimbursement.
There are many vehicles on the road and unfortunately, there has been no proof that our truck actually broke the windshield.  
This individual will not be reimbursed and we are sorry that this happened to her but we can not accept liability without any proof.  
Regards,
[redacted]

To Whom It May Concern,Again, please understand that we have no proof that this was our vehicle and we do not give out our insurance information or any other type of information out randomly.All of our phone calls and logged and we have recorded phone calls of this matter.Again, [redacted] indicated that they would discuss the options with her.  We have not acceptable liability and we do not intend to.This site is not a chat forum.  You brought this matter to out attention, we responded promptly, and she does not care for our response.  Our response remains the same.  Have [redacted] handle the issue with her.This person has not conducted business with us in any form and we don't feel that this is a valid complaint.  If she has an insurance issue, she can contact her insurance agent.We don't not understand how she feels that our response is not helpful.  We clearly are directing her to her insurance company to handle the claim.There are many trucks on the road and many people make false accusations.

We discovered that the home we had just purchased had a major foundation problem that posed a significant safety risk to our family. The foundation problem was not disclosed by the previous homeowner, nor was it discovered by our home inspector. We secured estimates from a number of companies, but felt most comfortable with Basements Love Us. This company was very patient as we tried to come to terms with the unpleasantness of our situation and figure out the best way to proceed. They assisted us throughout the entire process and were quick to provide updates and answer any questions we had. The crew was always friendly and professional despite the cold, wet weather conditions they faced throughout the project. We are thankful to have found this company and we can sleep at night knowing that our home is safe again.

Overall, we were very satisfied with our experience working with Basements Love Us. This was a very large project. We had a 70 foot retaining wall that was leaning and needed to be replaced. Basements Love Us worked with us to obtain the correct architectural plans and understood the importance of building a wall that would be strong and structurally sound, lasting a long time. When our town was taking a long time to provide us with the permits to move forward with the project, the office at Basements Love Us continually called the town to try and move things forward, and constantly provided us with updates on the status. Once the project started it lasted about 3 weeks due to weather. The team was very professional and was extremely hardworking. They worked in the bitter cold, the rain (after building a roof over the project), on the weekends, and had a few nights they stayed until 7pm. I was so impressed by their determination to get the project done. My only wish (which was our own fault for not communicating this earlier to the workers) was that they could have let us know the days that they were not going to be on site due to the weather. Overall, we were very satisfied with the work and with the company. Would definitely recommend.

Buyer Beware!! We experienced a classic "bait and switch" between the system that was quoted to us and the ultimate system that was installed. However we needed the extras that were originally promised. Yet when we contacted the company multiple times we were directed by the sales rep to do install a DIY with Home Depot parts. It was downhill from there. Even the owner could not have cared less in resolving our issue. Try B[redacted] W[redacted] S[redacted], and avoid a huge headache.