Initial Business Response / [redacted] (1000, 7, 2015/08/24) */ Contact Name and Title: [redacted] President Contact Phone: XXX XXX XXXX Contact Email: [redacted] @gmail.com I returned Mr ***'s phone call, but did not reach himI was not done adressing his issueOur workers went back to repair the issue & He had made attempt (to my knowledge) to contact us afterward, to which I returned the phone callI gave the customer a description of the different types of asphalt available when I was setting up to do the work originallyI explained to him the coarse mix was stronger, but would look rough until it was seal coatedSeal coating can not be done right away until the asphalt has had time to cure (approx months)I will offer to provide a seal coat when the surface has curedWe will sealcoat the surface free of charge for himHopefully this will restore his faith in the product
Initial Business Response / [redacted] (1000, 10, 2015/06/17) */ We have met with the owner on multiple occasionsthe customer has a high retaining wall and the driveway sits on backfillthe retaining wall was leaning before we started the job & the customer was informed of thisUpon inspecting the site, the retaining wall has continued to lean & the resulting fill has settled below the driveway surface resulting in the cracking & sinkingWe did not supply the pre-existing fill materialAlso, the customer was made aware that there was some shelf rock that could not be removed to the right side of the garagethe asphalt would need to be a bit thinner on top of the high protruding shelf rock to avoid water entering the garageIf a full inches of asphalt was to be added in this area it would have been high enough to direct rain water into the garagethe customer was verbally made aware of this fact before we started workAt no point has anyone from our company said that we underestimated the asphalt & as a result made the surface thinnerWe shared the fact to the customer, that we had used more asphalt than intended
on site inspection has been done, & contact has been made with the customer damage is from issues with the clay soil below the limestone base we are talking options with the customer for a solution to the issue I will provide more info, once a resolution has been agreed upon
Initial Business Response / [redacted] (1000, 7, 2015/08/24) */ Contact Name and Title: [redacted] President Contact Phone: XXX XXX XXXX Contact Email: [redacted] @gmail.com I returned Mr ***'s phone call, but did not reach himI was not done adressing his issueOur workers went back to repair the issue & He had made attempt (to my knowledge) to contact us afterward, to which I returned the phone callI gave the customer a description of the different types of asphalt available when I was setting up to do the work originallyI explained to him the coarse mix was stronger, but would look rough until it was seal coatedSeal coating can not be done right away until the asphalt has had time to cure (approx months)I will offer to provide a seal coat when the surface has curedWe will sealcoat the surface free of charge for himHopefully this will restore his faith in the product
Initial Business Response / [redacted] (1000, 10, 2015/06/17) */ We have met with the owner on multiple occasionsthe customer has a high retaining wall and the driveway sits on backfillthe retaining wall was leaning before we started the job & the customer was informed of thisUpon inspecting the site, the retaining wall has continued to lean & the resulting fill has settled below the driveway surface resulting in the cracking & sinkingWe did not supply the pre-existing fill materialAlso, the customer was made aware that there was some shelf rock that could not be removed to the right side of the garagethe asphalt would need to be a bit thinner on top of the high protruding shelf rock to avoid water entering the garageIf a full inches of asphalt was to be added in this area it would have been high enough to direct rain water into the garagethe customer was verbally made aware of this fact before we started workAt no point has anyone from our company said that we underestimated the asphalt & as a result made the surface thinnerWe shared the fact to the customer, that we had used more asphalt than intended
We have come to an agreement
on site inspection has been done, & contact has been made with the customer damage is from issues with the clay soil below the limestone base we are talking options with the customer for a solution to the issue I will provide more info, once a resolution has been agreed upon