Basic Auto Sales

To Whom It May Concern: Ms [redacted] purchased a [redacted] on November 21, from our Ashland location Approximately nine months after her purchase, she returned to the dealership complaining of a slipping transmission Unfortunately, our certified technician could not duplicate the problem There was also no code indicating any transmission issues She later took the vehicle to Richmond Ford The Ford technician noticed an [redacted] sticker on her vehicle and called to inform the warranty company The warranty company claimed the vehicle was being used for commercial use and voided the warranty I am very sorry to hear that she is not pleased with her purchase However, her issue is with the Ford dealership that had her warranty voided [redacted] is the warranty company which Basic Auto Sales uses for customers wishing to purchase an extended service contract [redacted] is a copy of the official We Owe form which was signed by Ms [redacted] explaining nothing additional promised at the time of her vehicle purchase A technician from Basic Auto Sales would gladly contact the warranty company to see if there is anything that may be done Thank you for your assistance with this matter.Sincerely,Kory H***President

On 3/23/at 9:am, [redacted] was reached by phone and scheduled the painting of her front bumper on her [redacted] on 3/24/17.She dropped her vehicle off on 3/23/and was furnished a loaner vehicleOur painting contractor completed the painting of her vehicle on 3/24/17.The vehicle was then scheduled for cleaning on 3/25/and she picked up her vehicle on Saturday evening at 6:pm.Greg L**

To Whom It May Concern: We are pleased that Mr [redacted] has joined the Basic Auto Sales customer family with the purchase of his [redacted] Our company has served the local Richmond and Ashland community for over years and sold thousands of customers during this time Unfortunately, the we-owe clearly states to fix an Osensor Our service department completed their obligation by replacing the Osensor I am sorry that another Osensor became defective at a later date Basic Auto Sales sells a high volume of automobiles Therefore, the company has to be very specific with the written contract and accompanying paperwork associated with each transaction I see by the paperwork that this vehicle purchase is approaching one year I can only assume the vehicle is still operational and serving the customer’s needs I would gladly offer MrStraus an extended warranty at Basic Auto Sales’ cost to alleviate any possible future problems.Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response is unacceptable and has no merit I was led to believe the purchase of this vehicle was final and complete prior to leaving the dealership with the exception of faxing my previous years’ tax returns to the salesman, Joe D*** This was faxed in to the dealership within less than days showing an annual gross income of over $***K A $ [redacted] deposit, signed contract and finance agreement, travehicle, gap insurance, credit check, and a truthful application (contrary to the Presidents’ response) was conducted in order to purchase, NOT RENT, this vehicle I obtained my own tag transfer and auto insuranceNowhere in my contract does it state that I was only to drive the vehicle a certain amount of miles nor does it state that my purchase was pending the dealership conduct their part of the transaction legally and ethically I was led to believe I was a purchaser with a used vehicle that I intended to make payments on until paid off or traded in The fanatical amount of $ [redacted] per mile is a downright outrage, not to mention not included in any contract I signed I also was never told about any mileage charges during the time the vehicle was in my care Basic Auto Sales could have come to retrieve the vehicle at any time had they truly been concerned of the mileage accrued, but chose to wait until my work schedule permitted the return.The claim of the vehicle not being clean enough is petty and childish If Basic Auto Sales chooses to hire an outside vendor to wash and vacuum a vehicle for $ [redacted] , it’s their own stupidity, and again, I was not notified of any specific condition to return the vehicle in Other than debris or dirt from daily driving, the vehicle could have been cleaned at a reasonable amount under $***.Basic Auto Sales’ response to this complaint is a complete fabricated lie to cover their incompetence The sales department is not qualified to sell a can of soup, never mind a $ [redacted] vehicleThese insane charges were only brought to my knowledge after they received a complaint through the Revdex.comAt no time did I receive a half way intelligent response regarding my deposit of $ [redacted] being refunded for over days Half of my phone calls and messages left were never returned and none of my written correspondence was answered or acknowledged.So, no, I do not accept Basic Auto Sales’ response to my complaint and intend to pursue legal action to receive my deposit along with all other fees resulting from this dealership conducting business with the skills and customer service equal to mn.The general public will be glad to hear that they can go to Basic Auto Sales and leave the property with a $ [redacted] vehicle prior to making sure financing is approved And to top it off, they won’t even charge you for services needed to prepare the vehicle to be resold should you be asked to bring it back, and at your convenience of course The only downside is they will keep your deposit and waste months of your time until you take legal action This whole experience was a nightmare and completely illegal Had the vehicle been wrecked or severely damagedIt would have been totally because of their negligent practices Regards, [redacted] ***

To Whom It May Concern: Mr*** did attempt to purchase a *** *** *** on 02/15/2017. The financial information he provided to purchase the vehicle was incorrect. His financial information submitted on his credit application could not be verified by the lending
institution. Mr*** may not be aware but it is illegal to falsify a credit application. After numerous phone calls, Basic Auto Sales had the truck returnedMr*** had driven the truck 3,miles. The allowable mileage charge per the *** *** *** *** *** is $**.** cents per mile. This amount is $*** due to Basic Auto Sales for the miles drivenThe second concern is Mr*** removed the aftermarket radio that was in the truck and replaced it with a non-working GM radio. Basic Auto Sales purchased a new radio for $*** which includes labor to replace and program. A repair expense of $*** was performed to get the truck ready for resaleThe third issue was the truck was returned in absolute “rough condition.” This required a sublet detail which cost $*** and other get ready expenses. The total amount for these repairs is $*,*** Basic Auto Sales would gladly like to recover its unnecessary cash outlay for these expenses. Please advise Mr***, we welcome the opportunity for him to pursue his options in civil court. Should he be represented by counsel, please let us know and we will have our attorney initiate contactThank you for your help in resolving this matterSincerely, Kory *H*** President

*** *** purchased a *** *** *** on April 28, from Basic Auto Sales. The vehicle was brought into our service
department with a transmission issueThis warranty was executed through a
third party. The vehicle is being fixed
under warranty and will be returned to
MsWard as soon as repairs are complete. The transmission is currently being fixed and
Basic Auto Sales looks forward to promptly returning her car in satisfactory
driving condition. We apologize for the
amount of time taken to solve her concerns

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After the Sensor was replaced on July 2015, the same problem "continued" and the vehicle was taken back "several" times to be fixed, but was "never" corrected(Please check your service records to confirm) At one point the vehicle was kept over a week and still the same problemI sent several letters and emails but no response and that is why it came to thisThe problem did not occur at a later date, this was an ongoing issue that never resolvedI filed the complaint because Basic completely ignored my request to correct the issue Once Basic checks their records, they will see that after they replaced sensor that the "check engine" light continued to come on and the vehicle was taken back to get repaired, which provides proof that this is not a problem that happened at a later date
Regards,
*** ***

To Whom It May Concern: Mr*** did attempt to purchase a *** *** *** on 02/15/2017. The financial information he provided to purchase the vehicle was incorrect. His financial information submitted on his credit application could not be verified by the lending
institution. Mr*** may not be aware but it is illegal to falsify a credit application. After numerous phone calls, Basic Auto Sales had the truck returnedMr*** had driven the truck 3,miles. The allowable mileage charge per the *** *** *** *** *** is $**.** cents per mile. This amount is $*** due to Basic Auto Sales for the miles drivenThe second concern is Mr*** removed the aftermarket radio that was in the truck and replaced it with a non-working GM radio. Basic Auto Sales purchased a new radio for $*** which includes labor to replace and program. A repair expense of $*** was performed to get the truck ready for resaleThe third issue was the truck was returned in absolute “rough condition.” This required a sublet detail which cost $*** and other get ready expenses. The total amount for these repairs is $*,*** Basic Auto Sales would gladly like to recover its unnecessary cash outlay for these expenses. Please advise Mr***, we welcome the opportunity for him to pursue his options in civil court. Should he be represented by counsel, please let us know and we will have our attorney initiate contactThank you for your help in resolving this matterSincerely, Kory *H*** President

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is unacceptable and has no merit.  I was led to believe the purchase of this vehicle was final and complete prior to leaving the dealership with the exception of faxing my previous years’ tax returns to the salesman, Joe D[redacted].  This was faxed in to the dealership within less than 4 days showing an annual gross income of over $[redacted]K.  A $[redacted] deposit, signed contract and finance agreement, trade-in vehicle, gap insurance, credit check, and a truthful application (contrary to the Presidents’ response) was conducted in order to purchase, NOT RENT, this vehicle.  I obtained my own tag transfer and auto insurance. Nowhere in my contract does it state that I was only to drive the vehicle a certain amount of miles nor does it state that my purchase was pending the dealership conduct their part of the transaction legally and ethically.  I was led to believe I was a purchaser with a used vehicle that I intended to make payments on until paid off or traded in.  The fanatical amount of $ [redacted] per mile is a downright outrage, not to mention not included in any contract I signed.  I also was never told about any mileage charges during the time the vehicle was in my care.  Basic Auto Sales could have come to retrieve the vehicle at any time had they truly been concerned of the mileage accrued, but chose to wait until my work schedule permitted the return.The claim of the vehicle not being clean enough is petty and childish.  If Basic Auto Sales chooses to hire an outside vendor to wash and vacuum a vehicle for $[redacted], it’s their own stupidity, and again, I was not notified of any specific condition to return the vehicle in.  Other than normal debris or dirt from daily driving, the vehicle could have been cleaned at a reasonable amount under $[redacted].Basic Auto Sales’ response to this complaint is a complete fabricated lie to cover their incompetence.  The sales department is not qualified to sell a can of soup, never mind a $ [redacted] vehicle. These insane charges were only brought to my knowledge after they received a complaint through the Revdex.com. At no time did I receive a half way intelligent response regarding my deposit of $[redacted] being refunded for over 50 days.  Half of my phone calls and messages left were never returned and none of my written correspondence was answered or acknowledged.So, no, I do not accept Basic Auto Sales’ response to my complaint and intend to pursue legal action to receive my deposit along with all other fees resulting from this dealership conducting business with the skills and customer service equal to mn.The general public will be glad to hear that they can go to Basic Auto Sales and leave the property with a $[redacted] vehicle prior to making sure financing is approved.  And to top it off, they won’t even charge you for services needed to prepare the vehicle to be resold should you be asked to bring it back, and at your convenience of course.  The only downside is they will keep your deposit and waste months of your time until you take legal action.  This whole experience was a nightmare and completely illegal.  Had the vehicle been wrecked or severely damaged. It would have been totally because of their negligent practices.  
Regards,
[redacted]

On 3/23/17 at 9:15 am, [redacted] was reached by phone and scheduled the painting of her front bumper on her [redacted] on 3/24/17.She dropped her vehicle off on 3/23/17 and was furnished a loaner vehicle. Our painting contractor completed the painting of her vehicle on 3/24/17.The vehicle...

was then scheduled for cleaning on 3/25/17 and she picked up her vehicle on Saturday evening at 6:00 pm.Greg L**

To Whom It May Concern:     Ms. [redacted] purchased a [redacted] on November 21, 2015 from our Ashland location.  Approximately nine months after her purchase, she returned to the dealership complaining of a slipping transmission.  Unfortunately, our certified technician could...

not duplicate the problem.  There was also no code indicating any transmission issues.  She later took the vehicle to Richmond Ford.  The Ford technician noticed an [redacted] sticker on her vehicle and called to inform the warranty company.  The warranty company claimed the vehicle was being used for commercial use and voided the warranty.  I am very sorry to hear that she is not pleased with her purchase.  However, her issue is with the Ford dealership that had her warranty voided.  [redacted] is the warranty company which Basic Auto Sales uses for customers wishing to purchase an extended service contract.     [redacted] is a copy of the official We Owe form which was signed by Ms. [redacted] explaining nothing additional promised at the time of her vehicle purchase.  A technician from Basic Auto Sales would gladly contact the warranty company to see if there is anything that may be done.  Thank you for your assistance with this matter.Sincerely,Kory H[redacted]President

To
Whom It May Concern:     We are pleased that Mr. [redacted] has joined
the Basic Auto Sales customer family with the purchase of his [redacted].  Our company has served the
local Richmond and Ashland community for over 30 years and sold thousands of
customers...

during this time.      Unfortunately, the we-owe clearly states
to fix an O2 sensor.  Our service
department completed their obligation by replacing the O2 sensor.  I am sorry that another O2 sensor became
defective at a later date.  Basic Auto
Sales sells a high volume of automobiles. 
Therefore, the company has to be very specific with the written contract
and accompanying paperwork associated with each transaction.  I see by the paperwork that this vehicle
purchase is approaching one year.  I can
only assume the vehicle is still operational and serving the customer’s
needs.  I would gladly offer Mr. Straus
an extended warranty at Basic Auto Sales’ cost to alleviate any possible future
problems.Sincerely,
[redacted]

On 3/23/17 at 9:15 am, [redacted] was reached by phone and scheduled the painting of her front bumper on her [redacted] on 3/24/17.She dropped her vehicle off on 3/23/17 and was furnished a loaner vehicle. Our painting contractor completed the painting of her vehicle on 3/24/17.The vehicle...

was then scheduled for cleaning on 3/25/17 and she picked up her vehicle on Saturday evening at 6:00 pm.Greg L**

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is unacceptable and has no merit.  I was led to believe the purchase of this vehicle was final and complete prior to leaving the dealership with the exception of faxing my previous years’ tax returns to the salesman, Joe D[redacted].  This was faxed in to the dealership within less than 4 days showing an annual gross income of over $[redacted]K.  A $[redacted] deposit, signed contract and finance agreement, trade-in vehicle, gap insurance, credit check, and a truthful application (contrary to the Presidents’ response) was conducted in order to purchase, NOT RENT, this vehicle.  I obtained my own tag transfer and auto insurance. Nowhere in my contract does it state that I was only to drive the vehicle a certain amount of miles nor does it state that my purchase was pending the dealership conduct their part of the transaction legally and ethically.  I was led to believe I was a purchaser with a used vehicle that I intended to make payments on until paid off or traded in.  The fanatical amount of $ [redacted] per mile is a downright outrage, not to mention not included in any contract I signed.  I also was never told about any mileage charges during the time the vehicle was in my care.  Basic Auto Sales could have come to retrieve the vehicle at any time had they truly been concerned of the mileage accrued, but chose to wait until my work schedule permitted the return.The claim of the vehicle not being clean enough is petty and childish.  If Basic Auto Sales chooses to hire an outside vendor to wash and vacuum a vehicle for $[redacted], it’s their own stupidity, and again, I was not notified of any specific condition to return the vehicle in.  Other than normal debris or dirt from daily driving, the vehicle could have been cleaned at a reasonable amount under $[redacted].Basic Auto Sales’ response to this complaint is a complete fabricated lie to cover their incompetence.  The sales department is not qualified to sell a can of soup, never mind a $ [redacted] vehicle. These insane charges were only brought to my knowledge after they received a complaint through the Revdex.com. At no time did I receive a half way intelligent response regarding my deposit of $[redacted] being refunded for over 50 days.  Half of my phone calls and messages left were never returned and none of my written correspondence was answered or acknowledged.So, no, I do not accept Basic Auto Sales’ response to my complaint and intend to pursue legal action to receive my deposit along with all other fees resulting from this dealership conducting business with the skills and customer service equal to mn.The general public will be glad to hear that they can go to Basic Auto Sales and leave the property with a $[redacted] vehicle prior to making sure financing is approved.  And to top it off, they won’t even charge you for services needed to prepare the vehicle to be resold should you be asked to bring it back, and at your convenience of course.  The only downside is they will keep your deposit and waste months of your time until you take legal action.  This whole experience was a nightmare and completely illegal.  Had the vehicle been wrecked or severely damaged. It would have been totally because of their negligent practices.  
Regards,
[redacted]