Basil Creek Appliance Reviews (1)
Basil Creek Appliance Rating
Description: Appliances - Major - Service & Repair
Address: 54 Taboosi Way, Yerington, Nevada, United States, 89447-8714
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Complaint[redacted], the owner of Basil Creek Appliance showed up listened to me tell him the problem with the dryer, collected a service call fee of 129.95 and left saying it needed a thermistor. He didn't even look at the dryer. He left saying he needed to order a part and it would be in the following Tuesday. Tuesday came and went; I heard nothing, so called him. After multiple calls I finally got through and he said the part would be in the following Friday. Friday came and went and I didn't again hear from him. I called for the next two weeks periodically and got only an answer machine, until the answer machine could take no more calls. The following Monday I tried again. The phone wasn't being picked up so I set it down and let it ring about 10 minutes until he finally picked it up and said he'd be out the next day. Two days later I called again.. He showed up and replaced the thermistor, reassembled the dryer and left. I turned it on and it ran 2 minutes before it sensed that the clothes were dry and shut off. I then ran the timed cycle to finish drying the towels and the thermal fuse blew again. He said his work was guaranteed for 90 days. I have called multiple times to only get an answer machine and haven't heard from him. Today I had another repairman look at the dryer. He showed me that the moisture sensor wasn't even plugged in, so of course the dryer didn't sense when the clothes were done. I am filing this complaint in the hopes that he won't do this to others.Product_Or_Service: dryer repairDesired SettlementI would like my money back or at least the portion that isn't parts. I feel like he took my money and offered no service whatsoever.