Basil Ford, Inc.

This email is regarding my complaint against Basil Ford. The outcome that we are looking for to resolve the issues at hand are as follows; we want a refund, including, but not limited to: full purchase price, sales tax, registration fees, warranty fees, and all incidentals.This car is obviously a lemon, it is unacceptable to have to keep bringing it in over and over only to find that the problems are not being resolved.Thank you.*** ** ***
*** ***

The *** was purchased on 3/16/with 23,miles on itThe vehicle did pass our extensive UsedVehicle inspection and there were no indications of any front end or tire issuesOur technician did notrecommend tires or mention front end issues at this timeToday the vehicle has 37,miles
whichwould be on pace for over 23,miles per year which is considerably higher than averageThewarranty the dealership gives as a courtesy is months or miles on the powertrain whichevercomes firstWear items are the customers responsibility and powertrain items would've been ourresponsibility however the vehicle has exceeded the mileage parametersIf the customer would likeassistance to buy a set of tires the dealer ship would offer to split the bill with the customer in goodfaith.SincerelyRobert ***Used Vehicle ManagerBasil Ford***

The customer came in on 1/4/2018. Dealership split the amount with the customer. Original amount was $175 then discounted to $105. Ultimately we collected $50 from customer. Issue was resolved by an additional discount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint.  I reject their offer.  My full response is listed below.10/11/2017
To whom it Concerns,
The fact that we purchased the [redacted] on 03/16/2017 and it had 23,352 miles on it is correct.  However, it is also a fact that the day my
husband and I test drove the vehicle on 03/09/2017) there was a pretty bad
shake in the front end while driving the vehicle, as well as a clunking sound
from the rear end.  We addressed these
issues immediately with the salesman who was in the back seat for the test
drive.  He acknowledged that the problems
existed by telling us that these problems would be fixed before delivery of the
vehicle. 
When we took possession of the
vehicle on 03/16/2017, both the sales person and finance people said everything
should be ok as it passed inspection. They also told us not to hesitate to call
them with and problems or concerns.  The
car still had a shake and a clunk, we decided to drive it for a few days to
figure out if there were any other problems before we scheduled service, since
the car was still under the lemon law warranty. 
The point of the above information was that the tires passed inspection
with flying colors on this day, yet the shaking and clunk were there.  Also, when we brought the car in for the same
problems, along with many more on 05/17/2017 
and on 06/20/2011, again our tires passed inspection but the shaking and
clunking were never addressed, neither were the other 7 problems that were on
the list.
I asked for the car fax report at
least 6 times, I called, text, emailed.  I
was completely ignored for over 5 weeks. I finally got an answer, we received the
car fax on 04/29/2017.  At which time we
found out that the car was in a front end accident shortly before our
purchase.  If we had known that before we
purchased or even test drove the car, we definitely would not have bought it.
The first service we requested we
were told that they do not honor the lemon law warranty.
I have records of the following,
all phone or in person conversations regarding our vehicle, this includes
dates, times (beginning and ending), what the dealership rep said to me, what I
said to them.  Every list that I supplied
in writing each time we brought the vehicle in for service (I have copies).  Every single work order that was ever
generated, showing the problems reported and nothing being done. I have every
single email that I have sent to this dealership starting with our salesperson.
I have photos and videos proving that things we reported as being bad or a
problem were actually there.
Some prime examples of the
contradictions that this company has shown are as follows: Our vehicles
instrument panel for the shifter’s light would rarely work, occasionally it
would come on, that was one of our reported problems.  When we arrived to pick up our vehicle and
also on the phone, The service advisor told us that she called North Towne
Dodge and gave them the VIN for our car and they told her that our car was not
equipped with this feature, I than showed her a picture of the lights being on,
her answer was “well I’m not calling you a liar but that is what they told me”
with no answer to a resolution.  After
the 3rd time of bringing it for this amongst the many other issues
that we have brought it in for, she told us it has a faulty bulb and it would
cost us another $100 deductible to fix it. 
We found out through our personal mechanic that it does not even have a
bulb.
I also have a complete list of all
of the contradictory statements and so called resolutions, and the lists and
work orders.
I am very dissatisfied with the
dealership completely.
Thank you.
[redacted]
Unhappy Consumer

Phone response - this has been resolved for the consumer.