Basil Ford

The customer came in on 1/4/Dealership split the amount with the customerOriginal amount was $then discounted to $Ultimately we collected $from customerIssue was resolved by an additional discount

Phone response - this has been resolved for the consumer

Revdex.com: I have reviewed the response made by the business in reference to complaint I reject their offer My full response is listed below.10/11/ To whom it Concerns, The fact that we purchased the [redacted] on 03/16/and it had 23,miles on it is correct However, it is also a fact that the day my husband and I test drove the vehicle on 03/09/2017) there was a pretty bad shake in the front end while driving the vehicle, as well as a clunking sound from the rear end We addressed these issues immediately with the salesman who was in the back seat for the test drive He acknowledged that the problems existed by telling us that these problems would be fixed before delivery of the vehicle When we took possession of the vehicle on 03/16/2017, both the sales person and finance people said everything should be ok as it passed inspectionThey also told us not to hesitate to call them with and problems or concerns The car still had a shake and a clunk, we decided to drive it for a few days to figure out if there were any other problems before we scheduled service, since the car was still under the lemon law warranty The point of the above information was that the tires passed inspection with flying colors on this day, yet the shaking and clunk were there Also, when we brought the car in for the same problems, along with many more on 05/17/ and on 06/20/2011, again our tires passed inspection but the shaking and clunking were never addressed, neither were the other problems that were on the list I asked for the car fax report at least times, I called, text, emailed I was completely ignored for over weeksI finally got an answer, we received the car fax on 04/29/ At which time we found out that the car was in a front end accident shortly before our purchase If we had known that before we purchased or even test drove the car, we definitely would not have bought it The first service we requested we were told that they do not honor the lemon law warranty I have records of the following, all phone or in person conversations regarding our vehicle, this includes dates, times (beginning and ending), what the dealership rep said to me, what I said to them Every list that I supplied in writing each time we brought the vehicle in for service (I have copies) Every single work order that was ever generated, showing the problems reported and nothing being doneI have every single email that I have sent to this dealership starting with our salesperson I have photos and videos proving that things we reported as being bad or a problem were actually there Some prime examples of the contradictions that this company has shown are as follows: Our vehicles instrument panel for the shifter’s light would rarely work, occasionally it would come on, that was one of our reported problems When we arrived to pick up our vehicle and also on the phone, The service advisor told us that she called North Towne Dodge and gave them the VIN for our car and they told her that our car was not equipped with this feature, I than showed her a picture of the lights being on, her answer was “well I’m not calling you a liar but that is what they told me” with no answer to a resolution After the 3rd time of bringing it for this amongst the many other issues that we have brought it in for, she told us it has a faulty bulb and it would cost us another $deductible to fix it We found out through our personal mechanic that it does not even have a bulb I also have a complete list of all of the contradictory statements and so called resolutions, and the lists and work orders I am very dissatisfied with the dealership completely Thank you [redacted] Unhappy Consumer

phone response - consumer provided the plow install company's phone number and contact person, we called with consumer presentThey stated it would not be a problem, did recommend a leveling kit ( installed at no charge) When the consumer went to have the plow installed, the company said they
couldn't even though they said they could before the purchase of the truck

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] I was not present when he talked to plow rep, If the plow rep did say that the plow would fit, then he gave him the wrong GVW, the plow needed 7600 lbs by plow rep, not 7000 GVW that truck has.  If you go to Ford Builders Layout Book It shows that Ford requires  for my vehicle a 4x4 Crew Cab 5.0 L 145 WB, 7000LBs GVW, XLT,  can only support a plow that weighs 383 lbs, the plow that I wanted to install weighs over 500 lbs, they should have known this, they are the experts, even if they received the wrong information from the plow rep, they still should not have sold me this truck based on the Ford requirements,  Mr DeLacy new they made a mistake, because he offered me a paper that If I put this plow on that it would not void the warranty, but I also have an extended warranty, and this is only good at this dealership, They could have sold me a truck with the heavy payload that would have fit this plow because it has a GVW of 7850 and supports a plow that is over 500 lbs, they sold me this truck just to sell me a truck, From what I understand that the heavy payload would have to be ordered I want them to make this right,