Basil Resale understands your concernsAs stated in our response, full synthetic dexoswas used in your vehicle which is compatible with General Motors and replaces the GM-LL-A-To answer your question regarding the oil listed on your invoice; our parts department uses the same code on each oil change however our technicians use Alldata as a guide for the proper oilOur technician should have told the parts department to change the oil type on the reciept It appears that this was a clerical error, as the proper oil was used in your vehicle We offered to used Mobilin the future for your piece of mind, but the dexossynthetic that we used previously is the same oil that you would recieve at the GM dealerWe will use the oil that makes you most comfortable
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Basil DID NOT come to a agreement with usThe took my husbands $that was left over from the WRONG warranty and put this towards the repairs, which they should have paid themselves from there mistakeWe still have 30k left on this warranty we should have had in the first place and they still haven't fulfilled that issueMy husband lost days of pay because they never offered him a rental (which was covered) under his warranty he should have hadThey should reimburse him for his loss wages too since they slacked on the issue and resolutionThe issue was sat on for weeks because nobody knew who to speak to about how to resolve thisThey kept passing the buck from one department to anotherWe receive terrible customer service and are still wanting our warranty that is owed to usMy husband had no choice but to sign off because he needed to go back to work to support his familyThey didn't offer him any other option Word had got around my husbands office about this and a couple other employees have had the same problem with this company and not getting the correct warrantyThis is a ISSUE and needs to be resolved Regards, [redacted]
In response to this complaint Basil Resale Center investigated the situation and found that on General Motor's website as well as AllData repair, the oil we are using is compatible with the factory requirements The oil we us is compliant with the GM-LL-A-and was dexos which satisfies the quality requirment for the Saab For any future oil changes, we ask that the customer contact our service manger directly and we will make sure Mobilfull synthetic oil is used in the Saab if the customer wishes for us to do soIf the customer would like to schedule an oil change before the vehicle requires it, we would be happy to replace his oil with the Mobil
Thank you for bringing this issue to our attentionWe have been in touch with the customer and have met or exceeded her demands on every issueThe expectation of making a used car new again is not realistic, each and every Used Car has flaws and is priced accordinglyIf we can be of further assistance please do not hesitate to contact meRespectfully, John John F [redacted] E-Commerce Director Basil Resale Center Direct: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue was not to bring my used car back to brand new conditionsIt was for them to fix the issues they caused to my jeep When basil picked up my jeep to get that scratches buffed out that they put there they came back with more scratches on the opposite passenger bumper This has been a nightmare and for them to say they have went above and beyond is beyond far from trueI do not want my jeep going back to basil for service as every time something else occursI would like a collision shop to fix the scratches that they put there yet again Regards, [redacted] ***
I have already spoken to Mr*** and resolved his issueIf you have any other questions please feel free to contact me at the number belowRegards,
John ***
Basil Resale Center
*** *** **
*** ** ***
***
There should be positive customer reviews on hereI'm surprised people only take the time out to spread negativityNo matter how hard you try you can never make everyone happy, there are those types of people out there that your best is not good enoughI'm here to say the owner John and his staff do their very BEST to help people get in the right car that fits their needsThat was my experienceMy sales repwas Ray , he is honest, patient and not pushy and a kind family man as is John the owner who came to meet our family when we got our carIt was an easy smooth experience and they make sure you know everything you need to know about the car , the warranty and the services they provideI would defiantly recommend this dealership and any of the other Basil dealerships (owned by the other brothers who are carrying on their fathers legacy) as they truly care about their customersThey are also very patriotic and honor our military and veteransMy husband is retired Navy served years as a FMF Combat CorpsmanThey are huge on community service and helping othersYes , this is a chain of family owned dealerships and are in the business of selling cars, but they do a lot more then just sell carsIt was a pleasure to meet John and RayThank you both for putting our family in the perfect economic vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
the type of oil was never referenced they stated they will use mobil in the future which is recommended but hasn't been usedmy receipts indicate the use of semi synthetic oil which is deficientmy main concern is if in fact the semi synthetic oil used caused thermal breakdown resulting in engine damageI asked you several times why your invoice states the need for full synthetic oil and you used semi synthetic
Re: complaint #[redacted]
Ms. [redacted] purchased a 2006 Scion Tc on 2/28/14 with 87,874 miles on the odometer. At the point of sale they were presented a proposal for an extended warranty and declined the coverage.
We have worked with Ms. [redacted] on each and every...
service issue and discounted the charges to the customer as an act of good faith!
The vehicle has been driven approximately 30,000 miles since the purchase (15 months) and in addition to our good faith discounting Basil Resale has spent $2,220 in "no charge" service work.
While we make every attempt to satisfy and exceed each customers expectations, sometimes it just is not possible.
I am confident and comfortable that Basil Resale Center has exceeded reasonable responsibility to Ms. [redacted].
If I can be of further assistance please do not hesitate to contact me.
Regards,
John F[redacted]
Commerce Director
Basil Resale Center
4131 Sheridan Dr
Williamsville, NY 14221
###-###-####
Basil Resale understands your concerns. As stated in our response, full synthetic dexos1 was used in your vehicle which is compatible with General Motors and replaces the GM-LL-A-025. To answer your question regarding the oil listed on your invoice; our parts department uses the same code on each oil change however our technicians use Alldata as a guide for the proper oil. Our technician should have told the parts department to change the oil type on the reciept. It appears that this was a clerical error, as the proper oil was used in your vehicle.
We offered to used Mobil1 in the future for your piece of mind, but the dexos1 synthetic that we used previously is the same oil that you would recieve at the GM dealer. We will use the oil that makes you most comfortable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Basil DID NOT come to a agreement with us. The took my husbands $1600 that was left over from the WRONG warranty and put this towards the repairs, which they should have paid themselves from there mistake. We still have 30k left on this warranty we should have had in the first place and they still haven't fulfilled that issue. My husband lost 7 days of pay because they never offered him a rental (which was covered) under his warranty he should have had. They should reimburse him for his loss wages too since they slacked on the issue and resolution. The issue was sat on for 2 weeks because nobody knew who to speak to about how to resolve this. They kept passing the buck from one department to another. We receive terrible customer service and are still wanting our warranty that is owed to us. My husband had no choice but to sign off because he needed to go back to work to support his family. They didn't offer him any other option. Word had got around my husbands office about this and a couple other employees have had the same problem with this company and not getting the correct warranty. This is a ISSUE and needs to be resolved.
Regards,
[redacted]
Thank you for bringing this issue to our attention.
We have been in touch with the customer and have met or exceeded her demands on every issue. The expectation of making a used car new again is not realistic, each and every Used Car has flaws and is priced...
accordingly.
If we can be of further assistance please do not hesitate to contact me.
Respectfully,
John
John F[redacted]
E-Commerce Director
Basil Resale Center
Direct: ###-###-####
In response to this complaint Basil Resale Center investigated the situation and found that on General Motor's website as well as AllData repair, the oil we are using is compatible with the factory requirements. The oil we us is compliant with the GM-LL-A-025 and was dexos1...
which satisfies the quality requirment for the 2008 Saab 93.
For any future oil changes, we ask that the customer contact our service manger directly and we will make sure Mobil1 full synthetic oil is used in the Saab if the customer wishes for us to do so. If the customer would like to schedule an oil change before the vehicle requires it, we would be happy to replace his oil with the Mobil1.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue was not to bring my used car back to brand new conditions. It was for them to fix the issues they caused to my jeep.
When basil picked up my jeep to get that scratches buffed out that they put there they came back with more scratches on the opposite passenger bumper.
This has been a nightmare and for them to say they have went above and beyond is beyond far from true. I do not want my jeep going back to basil for service as every time something else occurs.
I would like a collision shop to fix the scratches that they put there yet again.
Regards,
[redacted]
Basil Resale understands your concernsAs stated in our response, full synthetic dexoswas used in your vehicle which is compatible with General Motors and replaces the GM-LL-A-To answer your question regarding the oil listed on your invoice; our parts department uses the same code on each oil change however our technicians use Alldata as a guide for the proper oilOur technician should have told the parts department to change the oil type on the reciept It appears that this was a clerical error, as the proper oil was used in your vehicle We offered to used Mobilin the future for your piece of mind, but the dexossynthetic that we used previously is the same oil that you would recieve at the GM dealerWe will use the oil that makes you most comfortable
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Basil DID NOT come to a agreement with usThe took my husbands $that was left over from the WRONG warranty and put this towards the repairs, which they should have paid themselves from there mistakeWe still have 30k left on this warranty we should have had in the first place and they still haven't fulfilled that issueMy husband lost days of pay because they never offered him a rental (which was covered) under his warranty he should have hadThey should reimburse him for his loss wages too since they slacked on the issue and resolutionThe issue was sat on for weeks because nobody knew who to speak to about how to resolve thisThey kept passing the buck from one department to anotherWe receive terrible customer service and are still wanting our warranty that is owed to usMy husband had no choice but to sign off because he needed to go back to work to support his familyThey didn't offer him any other option Word had got around my husbands office about this and a couple other employees have had the same problem with this company and not getting the correct warrantyThis is a ISSUE and needs to be resolved Regards, [redacted]
In response to this complaint Basil Resale Center investigated the situation and found that on General Motor's website as well as AllData repair, the oil we are using is compatible with the factory requirements The oil we us is compliant with the GM-LL-A-and was dexos which satisfies the quality requirment for the Saab For any future oil changes, we ask that the customer contact our service manger directly and we will make sure Mobilfull synthetic oil is used in the Saab if the customer wishes for us to do soIf the customer would like to schedule an oil change before the vehicle requires it, we would be happy to replace his oil with the Mobil
Thank you for bringing this issue to our attentionWe have been in touch with the customer and have met or exceeded her demands on every issueThe expectation of making a used car new again is not realistic, each and every Used Car has flaws and is priced accordinglyIf we can be of further assistance please do not hesitate to contact meRespectfully, John John F [redacted] E-Commerce Director Basil Resale Center Direct: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue was not to bring my used car back to brand new conditionsIt was for them to fix the issues they caused to my jeep When basil picked up my jeep to get that scratches buffed out that they put there they came back with more scratches on the opposite passenger bumper This has been a nightmare and for them to say they have went above and beyond is beyond far from trueI do not want my jeep going back to basil for service as every time something else occursI would like a collision shop to fix the scratches that they put there yet again Regards, [redacted] ***
I have already spoken to Mr*** and resolved his issueIf you have any other questions please feel free to contact me at the number belowRegards,
John ***
Basil Resale Center
*** *** **
*** ** ***
***
There should be positive customer reviews on hereI'm surprised people only take the time out to spread negativityNo matter how hard you try you can never make everyone happy, there are those types of people out there that your best is not good enoughI'm here to say the owner John and his staff do their very BEST to help people get in the right car that fits their needsThat was my experienceMy sales repwas Ray , he is honest, patient and not pushy and a kind family man as is John the owner who came to meet our family when we got our carIt was an easy smooth experience and they make sure you know everything you need to know about the car , the warranty and the services they provideI would defiantly recommend this dealership and any of the other Basil dealerships (owned by the other brothers who are carrying on their fathers legacy) as they truly care about their customersThey are also very patriotic and honor our military and veteransMy husband is retired Navy served years as a FMF Combat CorpsmanThey are huge on community service and helping othersYes , this is a chain of family owned dealerships and are in the business of selling cars, but they do a lot more then just sell carsIt was a pleasure to meet John and RayThank you both for putting our family in the perfect economic vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
the type of oil was never referenced they stated they will use mobil in the future which is recommended but hasn't been usedmy receipts indicate the use of semi synthetic oil which is deficientmy main concern is if in fact the semi synthetic oil used caused thermal breakdown resulting in engine damageI asked you several times why your invoice states the need for full synthetic oil and you used semi synthetic
Re: complaint #[redacted]
Ms. [redacted] purchased a 2006 Scion Tc on 2/28/14 with 87,874 miles on the odometer. At the point of sale they were presented a proposal for an extended warranty and declined the coverage.
We have worked with Ms. [redacted] on each and every...
service issue and discounted the charges to the customer as an act of good faith!
The vehicle has been driven approximately 30,000 miles since the purchase (15 months) and in addition to our good faith discounting Basil Resale has spent $2,220 in "no charge" service work.
While we make every attempt to satisfy and exceed each customers expectations, sometimes it just is not possible.
I am confident and comfortable that Basil Resale Center has exceeded reasonable responsibility to Ms. [redacted].
If I can be of further assistance please do not hesitate to contact me.
Regards,
John F[redacted]
Commerce Director
Basil Resale Center
4131 Sheridan Dr
Williamsville, NY 14221
###-###-####
Basil Resale understands your concerns. As stated in our response, full synthetic dexos1 was used in your vehicle which is compatible with General Motors and replaces the GM-LL-A-025. To answer your question regarding the oil listed on your invoice; our parts department uses the same code on each oil change however our technicians use Alldata as a guide for the proper oil. Our technician should have told the parts department to change the oil type on the reciept. It appears that this was a clerical error, as the proper oil was used in your vehicle.
We offered to used Mobil1 in the future for your piece of mind, but the dexos1 synthetic that we used previously is the same oil that you would recieve at the GM dealer. We will use the oil that makes you most comfortable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Basil DID NOT come to a agreement with us. The took my husbands $1600 that was left over from the WRONG warranty and put this towards the repairs, which they should have paid themselves from there mistake. We still have 30k left on this warranty we should have had in the first place and they still haven't fulfilled that issue. My husband lost 7 days of pay because they never offered him a rental (which was covered) under his warranty he should have had. They should reimburse him for his loss wages too since they slacked on the issue and resolution. The issue was sat on for 2 weeks because nobody knew who to speak to about how to resolve this. They kept passing the buck from one department to another. We receive terrible customer service and are still wanting our warranty that is owed to us. My husband had no choice but to sign off because he needed to go back to work to support his family. They didn't offer him any other option. Word had got around my husbands office about this and a couple other employees have had the same problem with this company and not getting the correct warranty. This is a ISSUE and needs to be resolved.
Regards,
[redacted]
Thank you for bringing this issue to our attention.
We have been in touch with the customer and have met or exceeded her demands on every issue. The expectation of making a used car new again is not realistic, each and every Used Car has flaws and is priced...
accordingly.
If we can be of further assistance please do not hesitate to contact me.
Respectfully,
John
John F[redacted]
E-Commerce Director
Basil Resale Center
Direct: ###-###-####
Revdex.com,
Basil resale Center has reached an agreement with the customer concerned.
We have refunded the customer the full amount of the warranty ($1,600) and the customer has signed off that the matter has been settled to their...
satisfaction.
If we can be of further assistance please do not hesitate to contact us.
Respectfully,
[redacted]
E-Commerce Director
Basil Resale Center
4131 Sheridan Dr
Williamsville, NY 14221
Direct: ###-###-####
In response to this complaint Basil Resale Center investigated the situation and found that on General Motor's website as well as AllData repair, the oil we are using is compatible with the factory requirements. The oil we us is compliant with the GM-LL-A-025 and was dexos1...
which satisfies the quality requirment for the 2008 Saab 93.
For any future oil changes, we ask that the customer contact our service manger directly and we will make sure Mobil1 full synthetic oil is used in the Saab if the customer wishes for us to do so. If the customer would like to schedule an oil change before the vehicle requires it, we would be happy to replace his oil with the Mobil1.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue was not to bring my used car back to brand new conditions. It was for them to fix the issues they caused to my jeep.
When basil picked up my jeep to get that scratches buffed out that they put there they came back with more scratches on the opposite passenger bumper.
This has been a nightmare and for them to say they have went above and beyond is beyond far from true. I do not want my jeep going back to basil for service as every time something else occurs.
I would like a collision shop to fix the scratches that they put there yet again.
Regards,
[redacted]