Basista Furniture, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's very simple! Living room sofa was special ordered to match tablesSince I no longer have the tables thanks to poor craftsmanship by *** and unacceptable runaround service from Basista Furniture I cannot use the sofaSofa nail head trim color, pillow fringe, leg finish, and style ALL ordered to match tablesSofa is ready for piin exchange for refund or will end up delivered to Basista Furnitures front lawnI did not work hard and save money to go back and "settle" for something elseThank you
*** ***

We have resolved the issue with our customer's tables by giving him a full and final refund due to defects with the manufacturer, [redacted].  Pertaining to the [redacted] sofa, which was customized by the customer himself, we have a policy in place that all special orders on furniture are...

non-cancellable and non-refundable.  This policy is stated directly on the sales receipt, which the customer signs at the time of purchase.  We have many other manufacturers of quality tables for him to choose from that would go nicely with his customized sofa.  Basista Furniture would be more than happy to assist the customer in selecting alternate tables that would match his sofa and meet his satisfaction.