Basket Biz

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer has never brought his car in to view his complaintWe are not going to be able to resolve this demand with out seeing it The customer has indicated to our General Manager Nathan Knapp that the? vehicle now does not have a transmission in itHe want us to just cut him a check and which MrKnapp has responded that we will not doWe would have to see the car [redacted] Business Manager

1.We have tried to get the customer to come by so we can see the problem (customer has resisted coming by to even let us inspect)The customer has repeated that the vehicle has a cheap, poor finish and he is looking for money to repaint itThe customer has been after monetary compensation , before the vehicle was even picked up? Last I knew the customer was supposed to come by to let [redacted] see the truck (multiple times) customer did not show due to the vehicle not running or being operable? ? The proper steps any consumer, in any situation would have to follow as good business practiceLet us take a look at it (it is probably a minute fix) and then the situation is doneImproper steps are the ones being followed in this case? Customer refusing to present the vehicle for inspection and demanding money backStating other people (not experts, are advising not to?)The vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented)? ? The solution is to get the vehicle running, bring it by and probably be a minute fix! Pretty simple? ? ? ?

The customer has never brought his car in to view his complaintWe are not going to be able to resolve this demand with out seeing it The customer has indicated to our General Manager Nathan Knapp that the vehicle now does not have a transmission in itHe want us to just cut him a check and which MrKnapp has responded that we will not doWe would have to see the car
*** ***Business Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * ***

Complaint: ***
I am rejecting this response because: 1.We have tried to get the customer to come by so we can see the problem (customer has resisted coming by to even let us inspect)I've returned to the shop multiple times for inspection. The customer has repeated that the vehicle has a cheap, poor finish and he is looking for money to repaint itThe finish of my truck regardless of quality (new paint job) has been damaged by the shop in question. The customer has been after monetary compensation , before the vehicle was even picked up Absolutely false, and again shows the dishonesty of the shop No monetary compensation was ever requested until damage was evidenced. Last I knew the customer was supposed to come by to let Nathan see the truck (multiple times) customer did not show due to the vehicle not running or being operable Nathan made it clear no compensation would be made This dishonest shop damaging my truck further is not an option Beyond a buyback on their shoddy work, there appears to be no resolution.
Regards,
*** * ***

Complaint: ***
I am rejecting this response because: *** I tried to contact your husband and your son when *** became angry and abusive So this is where I am I never said my truck has no transmission, and I have returned to your shop no less than four times to resolve this After *** laughed at me stating "under no circumstance would your company do a buy-back" in recompense, there was obviously no sense in returning yet again to waste yet more time on a fruitless venture As I've stated, there is no trusting the staff at the shop after what I've been through and listened to I've been lied to directly, and you've been lied to by your staff If the only offer of settlement is trying to buff out the scratches and marker (which will by nature of the repair grind away clear-coat and alter the texture of my paint), any return visit is just more cost to me with no resolution I have no intention of being yelled at further by *** either. The *** adjusting supervisor also came to my house and saw the damage. The proper steps any consumer, in any situation would have to follow as good business practiceLet us take a look at it (it is probably a minute fix) and then the situation is doneI did this four times.Improper steps are the ones being followed in this case Customer refusing to present the vehicle for inspection and demanding money backI presented the vehicle times. Stating other people (not experts, are advising not to?)Not experts? How would you know? My *** adjusting supervisor suggests it's a bad idea, and three other body shops with just as much experience as yours say it's a bad idea. The vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented) The vehicle is operable, and to say it's not is ridiculous. The solution is to get the vehicle running, bring it by and probably be a minute fix! Pretty simple Heritage's dishonest staff touching my vehicle again is not realistic I've been lied to, yelled at, and now lies are being told about the circumstances.
Regards,
*** * ***

As a goodwill measure we will issue you a check for $200.00*** ***

1.We have tried to get the customer to come by so we can see the problem (customer has resisted coming by to even let us inspect)The customer has repeated that the vehicle has a cheap, poor finish and he is looking for money to repaint itThe customer has been after monetary compensation ,
before the vehicle was even picked up? Last I knew the customer was supposed to come by to let *** see the truck (multiple times) customer did not show due to the vehicle not running or being operable? ? The proper steps any consumer, in any situation would have to follow as good business practiceLet us take a look at it (it is probably a minute fix) and then the situation is doneImproper steps are the ones being followed in this case? Customer refusing to present the vehicle for inspection and demanding money backStating other people (not experts, are advising not to?)The vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented)? ? The solution is to get the vehicle running, bring it by and probably be a minute fix! Pretty simple? ? ? ?