Sent: Friday, February 12, 10:AM Subject: Complaint ID: [redacted] Bass Collision is committed to excellenceWe strive to provide only high quality repairs and 100% customer satisfactionWe value our customers and understand how important it is to offer excellent servicePlease accept our sincerest apologiesWe are very sorry to hear about your experience with JN Towing & RecoveryPlease be aware that even though [redacted] are our preferred company for towing, their actions do not reflect Bass Collision’s principlesPlease be assured that [redacted] management has been made aware of this situation and we are requesting for disciplinary action to be takenAs a good faith effort we will refund the 14% fee surcharge with tow invoiceWe also believe 14% is an exaggerated amount of charge for a credit card paymentPlease send us the invoice with the additional charges so we can take care of youThank you for bringing this to our attention as it will help us improve our servicesWe hope to have you as a valued customer in the futureIf there are any other concerns, please don't hesitate to contact us
Sent: Friday, February 12, 10:AM Subject: Complaint ID: [redacted] Bass Collision is committed to excellenceWe strive to provide only high quality repairs and 100% customer satisfactionWe value our customers and understand how important it is to offer excellent servicePlease accept our sincerest apologiesWe are very sorry to hear about your experience with JN Towing & RecoveryPlease be aware that even though [redacted] are our preferred company for towing, their actions do not reflect Bass Collision’s principlesPlease be assured that [redacted] management has been made aware of this situation and we are requesting for disciplinary action to be takenAs a good faith effort we will refund the 14% fee surcharge with tow invoiceWe also believe 14% is an exaggerated amount of charge for a credit card paymentPlease send us the invoice with the additional charges so we can take care of youThank you for bringing this to our attention as it will help us improve our servicesWe hope to have you as a valued customer in the futureIf there are any other concerns, please don't hesitate to contact us