BASS Services

Our records indicate that your policy has been cancelled per your request and a refund in the amount of $was credited to the card on file on 7/28/

Dear [redacted] ,Per the technicians' diagnosis it was explained to us that the control board failed on the relays to the compressor due to a burnout on the backthis happened due to the compressor overworking and overamping when the defrost controls were faulty and the compressor was overworkingthe board This is secondary damage and that is not covered per our policy as stated in Section FLimitations of Liability # I am very sorry that this is frustrating for you but I am personally relaying the information that has been provided.If you disagree with the outcome of the claim, you are more than welcome to have a second opinion come and provide CHW with a diagnosis but if the diagnosis is the same the outcome of the claim will be the same.I have documented the notes in the claim to reflect that we advised you that you can provide a second opinion at your cost.Thank you,CHW

Thank you for advising us of the information that the Service Provider gave to us was incorrect We have documented this information and handed it over to the Territory Manager to dispute with the Service Provider that gave us the diagnosis We did offer you a full refund as a goodwill gesture as that is not our practicePlease see Section LCANCELLATIONThis is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturerThis is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty You may cancel within the first days of the order date for a refund of the paid contract fees, less a $administrative fee and any service costs incurred by UsThis contract shall be non-cancel-able by Us except for:Nonpayment of contract fees;Nonpayment of Service Fee, as stated in Section III;Fraud or misrepresentation of facts material by You to the issuance of this contract;Mutual agreement of Us and YouIf canceled after days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $administrative fee and any service costs incurred by Us All cancellation requests must be submitted in writing If we offer a Goodwill gesture for someone that is not happy with our services, we would not expect any negative recourse Since we would have refunded you for a service that you did not agree with as a good-faith offer We do apologize if you had taken offence to this, as that was not our intention at allBest regards,CHW

[redacted] We do regret this frustration however we don't have a policy with this name attached Please provide us with the correct name and address in order for us to review your claimThank you,CHW

Mr [redacted] ,We do regret all the frustration that you have been going through however CHW has offered you the only offer we can which is a full refund of the policy We understand that you have a receipt however this is not a covered claim per the terms of our policy.If you would like to accept our offer, kindly contact us at ###-###-#### and we will send you an agreement.Thank you,CHW

Dear [redacted] ,We do regret your frustration with our policy, please note that CHW is not an insurance company as it states in section A#3CHW has our policy provided to the customer’s as well as having it posted online for anyone to see We urge our customers’ to review the terms and conditions that they are agreeing to.As a goodwill gesture, CHW is willing to provide you with the remainder of the policy to equal a full refund As of now, you are receiving the pro-rated refund of $and if you contact us, we will send you a form to sign in order to receive the remainder of $317.48.Please call ###-###-####.Thank you,CHW

Complaint: [redacted] I am rejecting this response because: The company that did the maintenance on the unit called choice and tild them in detail the work he preformedHe said that proper maintenance was preformed on unitThe Choice repAdmitted that the coils going out was due to the age of the unitIt states clearly in the contract that they do not refuse warranty due to the age of the unitWe did proper maintenance on unit as asked by ChoiceNow that there is an issue with the unit because unfortunately no unit lasts forever, they are refusing to fix it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: We were not told that we had a leak in January We were not told there was a leak until 6/Please explain to me how you can infer that the leak was before April 8, Units get low on freon from time to timeThis does NOT necessarily mean there is a leakWe were told the failure is due to the age of the unitWe are requesting a full refund of the and we will choose a much better company to go withWe were told that Choice Home Warranty has never been know to answer to their warranties by the company who Choice Home Warranty sent out to look at the unitWe are not asking for a replacement, we just want our hard earned dollars back or we will be seeking a lawyer Regards, [redacted]

Dear [redacted] ***, Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very... seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on [redacted] . Upon review of your claim it appears that your claim was processed in accordance with the home service agreement Section Letter C, Number e CHW is not responsible for repairs handled without prior approval. Although we would hate to lose you as a valued customer if you are interested in canceling your agreement with CHW please call us at 1-888-531-5403. We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy. Regards, CHW

Dear [redacted] ***, Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on [redacted] Upon review of your claim it appears that your claim was covered in accordance to the policy section Letter F, Number in which CHW is not responsible for repairs related to lack of maintenanceAlthough not required, we do invite you to send in maintenance records to be reviewed in hopes of a more favorable outcomeYou can submit this information to [email protected] We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy Regards, CHW

Records indicate that you have advised CHW that the technician that was there previously was responsible for the broken sensorPlease reach out directly to that technician to have this repairedAs outlined in the policy section Letter F, Number CHW is not responsibleYou agree that We are not liable for the negligence or other conduct of the Service Provider, nor are We an insurer of Service Provider’s performanceYou also agree that We are not liable for consequential, incidental, indirect, secondary, or punitive damages Regards,CHW

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] CHW and I have mutally agreed on a settlement of my claim Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I knew this particular business would try and cover their assesThe wholesale price for the microwave doesn't cover the microwave I will have to replace above my stoveFurthermore nothing in the contract said I had to settle for wholesale crapThis contract was not paid by me at a wholesale priceThat's fine I will be cancelling my contract and never ever do business with CHW ever again.It is also my duty to inform other customers of the wholesale prices they will receive if they have an item that cannot be fixedFor years my contract was for and only used it 2x was goodI shutter to think if I had to go through this oftenI am not requesting an answer because u people suckAll I am awaiting is the check which I was told would arrive on the 15th of AprilNow I am hearing the 27th of AprilAnd CHW takes pride in their business! GO FIGURE! I definitely will be cancelling my contract June for sureThis is an unprofessional company that cheats people out of their money then quote that bull crap contractGet some customer service people who have an understanding of English speaking people also I am totally appalled at CHW!!!!!!! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The technician, a Choice Home Warranty technician, came and physically examined my furnace, and determined that there was NOT rust on my furnaceThe technician determined that the discoloration that can be seen in the pictures has been caused by flames coming out, caused by the cracked heat exchangerYou are welcome to call the technician (again), and confirm that it was not rust Regards, [redacted]

CHW was extremely flexible and accommodated the request to cancel the additional policy under other guidelines, however, in accordance with the policy as stated previously, this account can be cancelled in accordance to the policy as stated in section Letter L, Number If you have any questions, please call our customer service team at ###-###-#### Regards, CHW

Dear [redacted] ***, Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at [redacted] We do regret that the technician did not follow the proper protocol however we have spoken with the technician and he does understand that he is not to contact you for any type of payment He understands that he went against the policy and completed the work without your authorization and oursWe also regret that you chose to cancel the policy with us, however if the technician does contact you, you can advise him that he was not authorized to complete the repairs CHW did not sign off on this repair since an authorization number was not provided to him and since you stated that you did not sign anything, you would not be obligated to pay eitherThis is completely the technicians negligence for not reviewing the agreement that he had with CHW This technician is no longer a vendor with us, as we do not want this to happen againWe appreciate your advising us and your feedback We do regret your frustration with this claim; however we are in compliance with the terms and conditions of our policy Regards, CHW

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, assuming I do receive the $Once it arrives, I will be satisfied Regards, [redacted]

I am rejecting this response because: The two shut-off valves, which feeds cold and hot water to the shower were also replaced at $Why this is not covered?These shut-off valves are necessary to shut-off water to the shower so that teh vslve for the shower be replaced.I would rather had CHW paid $900+ to their own plumber rather than me going through this hassle and wasting Revdex.com and my time

I am rejecting this response because: My contract policy states the administration fee is $not $If need be I can scan the contract agreement to you all where it states $Plus you all charge me a $service fee on my refund and it's suppose to be $My lawyer also said you all prorated my refund at what you all are charging now and It's suppose to be prorated at what I paid, which was $for yearsWhich is $a month, not $which you prorated my month of service with you allThe company has unprofessional and unsatisfactory business practicesI need a refund of $or my lawyer will be forced to take further actionsI have included a copy of the contract I was mailed

Dear [redacted] Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on [redacted] CHW wants to be able to ensure all customers are satisfied and is committed to abiding by the policy that is in placeIf you have contract issues, customer service issues, guarantee or warranty issues, you may always call the customer service team directly at ###-###-####A review of your claims shows that there has been claim that wasn’t coveredThe claim placed on 8/1/for your air conditioning system which wasn’t covered in accordance with section Letter D, Number of the policy in which the thermal expansion valve is not coveredHowever, CHW provided you with a payment of $for goodwill to be used towards repairsSection Letter L, Number of the policy outlines the cancellation policy which states, “If canceled after days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a 10% administrative fee and any service costs incurred by Us” We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy Regards, CHW