Bassett's warranty states that their gutters will remain "clog free", but this is not difficult if the entry points to the gutters are clogged The purpose of installing the gutters at my Mom's house was so that anything (for example, leaves and pine needles) would blow off or wash over the gutters so that no ladder climbing would be required again other than for keeping the gutters free of mildew, if desired They're marketing is deceptive and they cannot be trusted to truly guarantee their product's capabilities
From: [redacted] [mailto: [redacted] ] Sent: Monday, January 05, 10:AMTo: [redacted] ***Subject: The [redacted] Condo ID [redacted] ***The Revdex.com [redacted] ***:We have read the complaint and the last repair that was called in was they had leaks on different condos which were taken care ofWe notified them to inform them that the gutters on the outside needed to be cleaned and gave them a quote of $per building, which this is not a warranty issue Attached is another repair that was done back in where they were also informed at that time they had no clogs but the outside of the gutters needed to be cleaned I have attached a copy of the [redacted] warranty it clearly states that we will keep the gutters inside free flowing, but anything on the roof, hood, screen or diverters are the customers responsibility We will be glad to come back out and check the gutters for any clogs but we will not clean the outside of the gutters nor the roofs or corners off that is the customers responsibilityThank youBassett Gutters and More, Inc
We have been out there and there is nothing wrong with her gutters they were installed in February and Shortly after she called in We sent a service tech out there to look at her gutters and they are working properly And When her job was scheduled for February 12, the guys did have her job and another job to do that day and they got the paperwork missed up and went to her job 1st I tried to explain to her that everyone is human and it was a mistake that they showed up 1st that morning, but we did not tell her they would be there @ 1:what we did tell her is that there was another job in front of hers (they usually do jobs a day) and usually are headed to there 2nd job anywhere from 2- What we usually say sometime after lunch I tried to apologize to her about the crew doing her job 1st that day, And for the financing part of it whenever anyone finances a job the finance fee is added to the job cost, That is no hidden fee we tell everyone there is a charge if you decide to finance the job I will be glad to send someone else out there to look at her gutter while she is there but we have already went by there and there is no issue with her gutters Thank You Lisa
Bassett's warranty states that their gutters will remain "clog free", but this is not difficult if the entry points to the gutters are clogged The purpose of installing the gutters at my Mom's house was so that anything (for example, leaves and pine needles) would blow off or wash over the gutters so that no ladder climbing would be required again other than for keeping the gutters free of mildew, if desired They're marketing is deceptive and they cannot be trusted to truly guarantee their product's capabilities
From: [redacted] [mailto: [redacted] ] Sent: Monday, January 05, 10:AMTo: [redacted] ***Subject: The [redacted] Condo ID [redacted] ***The Revdex.com [redacted] ***:We have read the complaint and the last repair that was called in was they had leaks on different condos which were taken care ofWe notified them to inform them that the gutters on the outside needed to be cleaned and gave them a quote of $per building, which this is not a warranty issue Attached is another repair that was done back in where they were also informed at that time they had no clogs but the outside of the gutters needed to be cleaned I have attached a copy of the [redacted] warranty it clearly states that we will keep the gutters inside free flowing, but anything on the roof, hood, screen or diverters are the customers responsibility We will be glad to come back out and check the gutters for any clogs but we will not clean the outside of the gutters nor the roofs or corners off that is the customers responsibilityThank youBassett Gutters and More, Inc
We have been out there and there is nothing wrong with her gutters they were installed in February and Shortly after she called in We sent a service tech out there to look at her gutters and they are working properly And When her job was scheduled for February 12, the guys did have her job and another job to do that day and they got the paperwork missed up and went to her job 1st I tried to explain to her that everyone is human and it was a mistake that they showed up 1st that morning, but we did not tell her they would be there @ 1:what we did tell her is that there was another job in front of hers (they usually do jobs a day) and usually are headed to there 2nd job anywhere from 2- What we usually say sometime after lunch I tried to apologize to her about the crew doing her job 1st that day, And for the financing part of it whenever anyone finances a job the finance fee is added to the job cost, That is no hidden fee we tell everyone there is a charge if you decide to finance the job I will be glad to send someone else out there to look at her gutter while she is there but we have already went by there and there is no issue with her gutters Thank You Lisa