Bassham Properties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] this is not exceptible, one we never recieved any email, from you, two you were aware of our problem, we did not cause anydamage, that is a lie, the damage you cause us is call theft, $deposit was not due until move in, which never happenso by law it need to be returned, prove we cause you damage, when we never moved in, you said previous resident turn keys inat the end of march, you allowed new resident to move in april 1, my move in date was april 9, 2017, money order givenfebruary 25th you cash it 2-28-2017, I sent certified letter requesting a full refund, unanswered, you and corporateit was requested the full $back, than I was advised you can only keep $of it and you must return the resti will upload the photos

We have reviewed the images that you sent over These hard water stains, rust, and calcium deposits are all very and there is nothing unsanitary about themThere have been different employees in your apartment and none of them can smell anything in your apartment They have not been able to smell this "old/mold" smell that you claim to smell in the apartment There is no indication or evidence of mold or mildew in your apartmentThere will be condensation near your windows when you keep the apartment much warmer than the outside temperature This is normal Paragraph of the Mold Information and Prevention Addendum of your Lease Contract states that you are responsible to remove the moisture from your windows The maintenance staff has checked your windows and there are not any leaks, all the moisture that you are experiencing is from condensation Your Lease Contract has been uploaded for your referenceAt this point, there is not anything that can be done because there is not anything that needs to be corrected or addressed

This complaint has already been answered in an email from 4/4/ Here is what that email stated: After researching this and speaking with the manager and assistant manager, we will not be sending any refund. The apartment was not set to be vacant until 4/1/2017, which you knew
when you rented it because the first day that you could move in was 4/9/2017. We cannot take possession of the apartment prior to the previous resident turning in the keys. It may be possible that the previous resident moved out early, but they did not turn over the possession until 3/31/2017. Had they turned this in earlier, then we could have certainly had the apartment ready early for you. That was never anything that we could have offered or promised you, no matter what the amount of money was that you paid us. The application fees are not refundable. The deposit that you paid was kept as liquidated damages due to us for holding the apartment for you and then you cancelling after you were already approved for move in

The resident was informed that the solar screens cannot be removed They were recently installed because we were required by The City of Plano to have them installed on all windows This was a very large expense to the owners, but one that will help the residents save money on their
electric bills in the summer months Unfortunately, there is nothing that can be done about removing these solar screens

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to address few things in this response,1.The apartment was inspected but management never bothered about what we are telling/about the resident satisfaction they just keep on saying everything is good and we are creating all this,why we do that even we are spending lot of dollars from our pocket for moving.As we signed the lease they are forcing us to stay here showing large amounts of penalties for lease termination and not any offering any transfer to other 2-Bed 2-Bath apartments even-though those are available.2.As I mentioned before I'm staying here from past 4yrs,I never did any complaints on any apartments I lived within this community.I know how well they look like and I'm not expecting this apartment to be a brand new one but I am just comparing with previously stayed apartments within the same community.3.They say that there is nothing unhygienic or unsanitary about this apartment but I am attaching few images which shows how unhygienic the apartment to stay along with moinventory and condition form(Only some of the issues mentioned in inventory and condition form were resolved)I believe that corporate/property manager will claim that those stains/damages are made by us,but by seeing them you can understand that the stains are very old which cannot happen in days.4.Living conditions I can prove with the images but for smell I cant prove that in images as it really smell bad such as old/mold smell even if I close doors for more than an hour.And regarding the condensation we don't see the same issue of water stagnating at the window base in our previous apartments within the same community even-though at that time when we have heavy rains in Texas.5.Instead of taking resident concerns corporate is blindly following the local property manager even-though in my first email I already mentioned to corporate how unprofessional/arrogant behavior I noticed of the property manager.I believe that all the above concerns taken in a good way to sort this issue.I am attaching a zip file as I have many .jpg files which I can't attach as its taking only files,if in case you don't get those please reach to me by email
Regards,
*** *** ***

We have reviewed the images that you sent over.  These hard water stains, rust, and calcium deposits are all very normal and there is nothing unsanitary about them. There have been 4 different employees in your apartment and none of them can smell anything in your apartment.  They have not been able to smell this "old/mold" smell that you claim to smell in the apartment.  There is no indication or evidence of mold or mildew in your apartment. There will be condensation near your windows when you keep the apartment much warmer than the outside temperature.  This is normal.  Paragraph 3 of the Mold Information and Prevention Addendum of your Lease Contract states that you are responsible to remove the moisture from your windows.  The maintenance staff has checked your windows and there are not any leaks, all the moisture that you are experiencing is from condensation.  Your Lease Contract has been uploaded for your reference. At this point, there is not anything that can be done because there is not anything that needs to be corrected or addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
this is not exceptible, one we never recieved any email, from you, two you were aware of our problem, we did not cause anydamage, that is a lie, the damage you cause us is call theft, $300.00 deposit was not due until move in, which never happenso by law it need to be returned, prove we cause you damage, when we never moved in, you said previous resident turn keys inat the end of march, you allowed new resident to move in april 1,2017  my move in date was april 9, 2017, money order givenfebruary 25th 2017 you cash it 2-28-2017, I sent certified letter requesting a full refund, unanswered, you and corporateit was requested the full $450.00 back, than I was advised you can only keep $80.00 of it and you must return the resti will upload the photos

I am not sure where you are getting your information, but you are grossly misinformed.  The emails that have been previously sent to you are attached to this message.  Once I hit reply, I cannot guarantee that the email is delivered.  You should consult your email provider.Here are all the details of your account and why we have denied your request for a refund of $450.  You applied for the apartment on 2/15/2017 and paid a non-refundable application fee ($50), a holding deposit ($100) and a convenience fee ($3.30) for using a credit card.  That totaled $153.30.  When you were approved the remainder of the deposit ($150) became due along with the administrative fee ($150).  You paid that on 2/27/2017.  When you cancelled the apartment your forfeited the security deposit.  You signed the Welcome Home Letter stating that you knew that.  A copy of the letter is attached.  We were willing to refund the administrative fee of $150, however, you disputed the credit card charge from 2/15/2017.  When you did that, you reversed the payment of $153.30 and also caused a charge of $50 to be added to the account for a NSF Fee.  Because of this dispute, we did not refund the $150 administrative fee.  In all actuality, you have a balanced owed to us.  A copy of your ledger is attached also.You also stated that we lied to you and allowed a new resident to move in on 4/1/2017.  That is an outright lie.  As stated earlier, we did not have access from the previous resident until the end of March.  The current resident did not move into the apartment until 4/11/2017.  Also, whomever gave you the information that stated that we were only entitled to retain $80 of the monies that you have paid to us obviously does not have all the pertinent information that is contained in this message.  We have retained all monies that we are entitled to retain.  We will not be refunding any money to you.

This has already been discussed with the resident.  Attached you will fin the email chain from the resident to us with our response back to them.  Apartment 1528 has been thoroughly inspected several times by the on-site management.  There are not any current issues with the...

apartment.  There is no smell to the apartment.  All issues that were brought to the attention of the management at the time of move in have been addressed. There are not any leaks at the windows, there is some condensation, which is a normal occurrence in Texas.  This has been verified by the manager and the maintenance supervisor. There is nothing unsanitary or unhygienic about this apartment.  Because there is nothing wrong with the apartment, that is why we are not allowing a transfer.  The resident is the one that inquired about moving back to their old apartment, and if they wanted that we were willing to allow it, but there would be a relet fee to cancel the lease on the new apartment.  There appears to be nothing that we can do to make these residents happy.  They seem to be wanting a nearly 20 year old apartment to look, smell and be brand new.  That is not something that is within our powers.  Their options available to them have been outlined in the email that they were sent on 2/23/2018 (also attached).