After further investigation, we can confirm that we did have correspondence with the customer in the month of April. I personally took care of the emails and would be happy to explain the issue.
10pt; font-family: Tahoma, sans-serif;"> Amazon is compiled of thousands of sellers. Because the purchase was not made directly from BastexWireless on the Amazon platform we do not have access to any of the information from the order. Some of the details/features this includes are the customer's shipping address, the payment amount, the date of purchase and even the ability to refund the customer. Unfortunately, we simply do not have access to the order. The last email exchange we have had with the customer was asking for a screenshot of the order to confirm the seller that the customer had purchased the item from. Unfortunately, We did not receive a response. This may have been the same issue mentioned in the case where the email encountered a DNS error. When issues like this occur we recommend contacting the seller directly through the Amazon platform and if they are unable to honor the ZeroLemon warranty to then contact Amazon LLC for further guidance. Some resolutions may include an A-Z claim being opened or Amazon contacting the seller for further information. Thank you, [redacted]
After further investigation, we can confirm that we did have correspondence with the customer in the month of April. I personally took care of the emails and would be happy to explain the issue.
10pt; font-family: Tahoma, sans-serif;"> Amazon is compiled of thousands of sellers. Because the purchase was not made directly from BastexWireless on the Amazon platform we do not have access to any of the information from the order. Some of the details/features this includes are the customer's shipping address, the payment amount, the date of purchase and even the ability to refund the customer. Unfortunately, we simply do not have access to the order. The last email exchange we have had with the customer was asking for a screenshot of the order to confirm the seller that the customer had purchased the item from. Unfortunately, We did not receive a response. This may have been the same issue mentioned in the case where the email encountered a DNS error. When issues like this occur we recommend contacting the seller directly through the Amazon platform and if they are unable to honor the ZeroLemon warranty to then contact Amazon LLC for further guidance. Some resolutions may include an A-Z claim being opened or Amazon contacting the seller for further information. Thank you, [redacted]