First, on behalf of *** Nissan, I would like to apologize to Ms *** for the dissatisfaction she experienced during her recent purchase from us. After investigating the facts as told to me by the employees involved, I agree that we made mistakes and that there were some misunderstandings
as to what was or wasn't included in the price of the vehicle she purchased, however I do not believe that there was any fraud or intentional misrepresentations. We did misplace her check for the upgrade on the extended service contract, but once found, corrected the warranty (service contract) issue in the computer while Ms *** was present. At that time she was given all that we had the ability to give her, and that was the correct application for the new service contract. We contacted Nissan, and they verified that they sent her "warranty Package" to her on August 8th. Since receiving this complaint, we contacted Nissan again today 10-1-2014, and had them email us a copy of her complete policy. I have printed this out (pages) and have sent this to Ms *** via certified mail to her PO Box address(Certified Mail # ***) She should receive that in a few days. I have also gone into the Nissan system computer and printed out the contract information to verify that the policy is indeed in effect, along with the factory warranty limits on the car(attachments ***& ***2)
Complaint: 10242124
I am rejecting this response because:
THIS INFORMATION IS ABSOLUTELY USELESS AND IS NOT WHAT I REQUESTED, NOR WHAT I WAS PROMISED BY [redacted] NISSAN.
WHOMEVER WROTE THIS VAPID RESPONSE AND DELIBERATELY FAILS TO ADDRESS THE ABUSIVENESS BY [redacted]' MANAGEMENT AND EMPLOYEES. FOR EXAMPLE, MS.
LORRAINE CHUMBLEY, "OFFICE MANAGER" YELLED AND SCREAMED AT ME ON THE PHONE PRIOR TO HANGING UP IN MY EAR, ALL BECAUSE [redacted] INSTRUCTED ALL THE
STAFF TO "IGNORE ME, DO NOT HELP ME AND MONITOR ALL MY CALLS AND REPORT THEM ALL TO [redacted]". LORRAINE CHUMBLEY DID THIS ALL BECAUSE I ASKED
FOR MY "CASH RECEIPT FOR $27,250 -- THE ORIGINAL CASH AMOUNT, THAT I NEVER GOT A RECEIPT FOR". I WAS SEVERELY VERBALLY ABUSED VIA PHONE AND HUNG UP
ON.
THIS IS INEXCUSABLE. [redacted] NISSAN ACTED IN BAD FAITH AND COMMITTED FRAUD BY DELIBERATELY REFUSING TO "FINISH THE JOB" -- MY CASH
PURCHASE. YOU HAVE DISRESPECTED ME, VERBALLY AND EMOTIONALLY ABUSED ME AND MUCH MORE.
THIS IS NOT “CUSTOMER C-A-R-E”.
I AM MOVING AND HAVE NOTIFIED YOU IN ADVANCE THAT I AM MOST LIKELY CLOSING MY POST OFFICE BOX, SO YOU CANNOT SEND ANYTHING THERE. YOU WERE TO WORK WITH
ME, AS YOU PROMISED, [redacted]... AND, AGAIN, YOU HAVE FAILED. YOU PROMISED THAT I COULD PICK IT UP OR HAVE MY WARRANTY PACKAGE DELIVERED.
I DO NOT ACCEPT CERTIFIED MAIL, AND I SAID DO NOT MAIL ANYTHING, I AM PROBABLY CLOSING THE POST OFFICE BOX..
I WILL NOT STOP UNTIL I GET MY $28,000 PURCHASE COMPLETE AND I EXPECT TO BE TREATED NOW AND IN THE FUTURE WITH KINDNESS, CARE AND RESPECT --
ANY TIME I ASK FOR SERVICE -- AS YOUR PAYING CUSTOMER AND AS A HUMAN BEING.
[redacted]
First, on behalf of *** Nissan, I would like to apologize to Ms *** for the dissatisfaction she experienced during her recent purchase from us. After investigating the facts as told to me by the employees involved, I agree that we made mistakes and that there were some misunderstandings
as to what was or wasn't included in the price of the vehicle she purchased, however I do not believe that there was any fraud or intentional misrepresentations. We did misplace her check for the upgrade on the extended service contract, but once found, corrected the warranty (service contract) issue in the computer while Ms *** was present. At that time she was given all that we had the ability to give her, and that was the correct application for the new service contract. We contacted Nissan, and they verified that they sent her "warranty Package" to her on August 8th. Since receiving this complaint, we contacted Nissan again today 10-1-2014, and had them email us a copy of her complete policy. I have printed this out (pages) and have sent this to Ms *** via certified mail to her PO Box address(Certified Mail # ***) She should receive that in a few days. I have also gone into the Nissan system computer and printed out the contract information to verify that the policy is indeed in effect, along with the factory warranty limits on the car(attachments ***& ***2)
Complaint: 10242124
I am rejecting this response because:
THIS INFORMATION IS ABSOLUTELY USELESS AND IS NOT WHAT I REQUESTED, NOR WHAT I WAS PROMISED BY [redacted] NISSAN.
WHOMEVER WROTE THIS VAPID RESPONSE AND DELIBERATELY FAILS TO ADDRESS THE ABUSIVENESS BY [redacted]' MANAGEMENT AND EMPLOYEES. FOR EXAMPLE, MS.
LORRAINE CHUMBLEY, "OFFICE MANAGER" YELLED AND SCREAMED AT ME ON THE PHONE PRIOR TO HANGING UP IN MY EAR, ALL BECAUSE [redacted] INSTRUCTED ALL THE
STAFF TO "IGNORE ME, DO NOT HELP ME AND MONITOR ALL MY CALLS AND REPORT THEM ALL TO [redacted]". LORRAINE CHUMBLEY DID THIS ALL BECAUSE I ASKED
FOR MY "CASH RECEIPT FOR $27,250 -- THE ORIGINAL CASH AMOUNT, THAT I NEVER GOT A RECEIPT FOR". I WAS SEVERELY VERBALLY ABUSED VIA PHONE AND HUNG UP
ON.
THIS IS INEXCUSABLE. [redacted] NISSAN ACTED IN BAD FAITH AND COMMITTED FRAUD BY DELIBERATELY REFUSING TO "FINISH THE JOB" -- MY CASH
PURCHASE. YOU HAVE DISRESPECTED ME, VERBALLY AND EMOTIONALLY ABUSED ME AND MUCH MORE.
THIS IS NOT “CUSTOMER C-A-R-E”.
I AM MOVING AND HAVE NOTIFIED YOU IN ADVANCE THAT I AM MOST LIKELY CLOSING MY POST OFFICE BOX, SO YOU CANNOT SEND ANYTHING THERE. YOU WERE TO WORK WITH
ME, AS YOU PROMISED, [redacted]... AND, AGAIN, YOU HAVE FAILED. YOU PROMISED THAT I COULD PICK IT UP OR HAVE MY WARRANTY PACKAGE DELIVERED.
I DO NOT ACCEPT CERTIFIED MAIL, AND I SAID DO NOT MAIL ANYTHING, I AM PROBABLY CLOSING THE POST OFFICE BOX..
I WILL NOT STOP UNTIL I GET MY $28,000 PURCHASE COMPLETE AND I EXPECT TO BE TREATED NOW AND IN THE FUTURE WITH KINDNESS, CARE AND RESPECT --
ANY TIME I ASK FOR SERVICE -- AS YOUR PAYING CUSTOMER AND AS A HUMAN BEING.
[redacted]