Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 6/15.6-8-15Revdex.comEuclid Av., 4th floorCleveland, OH 44115Attn: [redacted] Ref# [redacted] In regard to the above complaint, a garage floor was installed for thiscustomer in The customer was satisfied and paid us in full in theamount of $1,There is no way to seal this stone floorIt isalways a porous, breathable surfaceThere is a warranty on the floorbut it does have limitationsAll warranty and care maintenanceguidelines are listed on the back of the contract and were given to thecustomerThe floor must be reglazed as maintenanceThis customerhas done nothing to maintain the garage floor for over years.I told him we would be happy to come out and do a repair and areglaze, which is putting another coat of epoxy over the entire surface.There would be a charge of $based on his square footageThiscustomer was not happy and wanted the service for free.If there are any further questions, please do not hesitate to contact meat [redacted] .Sincerely,Rose M***, Miracle Stone
This business response was received by Revdex.com staff member ** via email and is a copy/paste.We did a reglaze on [redacted] ’s garage At the time of completion the customer was satisfied Some time later he complained about the look on the floor We are confident everything was done correctly but in order to please this customer we have agreed to refund his money I spoke with [redacted] on 1-4-and have mailed out a refund check for $chk #*** If any further information is needed, please do not hesitate to contact me Rose M***, office managerSent from my iPhone
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 6/11 15.6-8-15Revdex.com2800 Euclid Av., 4th floorCleveland, OH 44115Attn: [redacted]Ref. #[redacted]In regard to the above complaint, a garage floor was installed for...
thiscustomer in 2004. The customer was satisfied and paid us in full in theamount of $1,900.00. There is no way to seal this stone floor. It isalways a porous, breathable surface. There is a warranty on the floorbut it does have limitations. All warranty and care maintenanceguidelines are listed on the back of the contract and were given to thecustomer. The floor must be reglazed as maintenance. This customerhas done nothing to maintain the garage floor for over 11 years.I told him we would be happy to come out and do a repair and areglaze, which is putting another coat of epoxy over the entire surface.There would be a charge of $550.00 based on his square footage. Thiscustomer was not happy and wanted the service for free.If there are any further questions, please do not hesitate to contact meat [redacted].Sincerely,Rose M[redacted], Miracle Stone
This business response was received by Revdex.com staff member ** via email and is a copy/paste.We did a reglaze on [redacted]’s garage. At the time of completion the customer was satisfied. Some time later he complained about the look on the floor. We are confident everything was...
done correctly but in order to please this customer we have agreed to refund his money. I spoke with [redacted] on 1-4-18 and have mailed out a refund check for $650.00 chk #[redacted]. If any further information is needed, please do not hesitate to contact me. Rose M[redacted], office managerSent from my iPhone
Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 6/15.6-8-15Revdex.comEuclid Av., 4th floorCleveland, OH 44115Attn: [redacted] Ref# [redacted] In regard to the above complaint, a garage floor was installed for thiscustomer in The customer was satisfied and paid us in full in theamount of $1,There is no way to seal this stone floorIt isalways a porous, breathable surfaceThere is a warranty on the floorbut it does have limitationsAll warranty and care maintenanceguidelines are listed on the back of the contract and were given to thecustomerThe floor must be reglazed as maintenanceThis customerhas done nothing to maintain the garage floor for over years.I told him we would be happy to come out and do a repair and areglaze, which is putting another coat of epoxy over the entire surface.There would be a charge of $based on his square footageThiscustomer was not happy and wanted the service for free.If there are any further questions, please do not hesitate to contact meat [redacted] .Sincerely,Rose M***, Miracle Stone
This business response was received by Revdex.com staff member ** via email and is a copy/paste.We did a reglaze on [redacted] ’s garage At the time of completion the customer was satisfied Some time later he complained about the look on the floor We are confident everything was done correctly but in order to please this customer we have agreed to refund his money I spoke with [redacted] on 1-4-and have mailed out a refund check for $chk #*** If any further information is needed, please do not hesitate to contact me Rose M***, office managerSent from my iPhone
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 6/11 15.6-8-15Revdex.com2800 Euclid Av., 4th floorCleveland, OH 44115Attn: [redacted]Ref. #[redacted]In regard to the above complaint, a garage floor was installed for...
thiscustomer in 2004. The customer was satisfied and paid us in full in theamount of $1,900.00. There is no way to seal this stone floor. It isalways a porous, breathable surface. There is a warranty on the floorbut it does have limitations. All warranty and care maintenanceguidelines are listed on the back of the contract and were given to thecustomer. The floor must be reglazed as maintenance. This customerhas done nothing to maintain the garage floor for over 11 years.I told him we would be happy to come out and do a repair and areglaze, which is putting another coat of epoxy over the entire surface.There would be a charge of $550.00 based on his square footage. Thiscustomer was not happy and wanted the service for free.If there are any further questions, please do not hesitate to contact meat [redacted].Sincerely,Rose M[redacted], Miracle Stone
This business response was received by Revdex.com staff member ** via email and is a copy/paste.We did a reglaze on [redacted]’s garage. At the time of completion the customer was satisfied. Some time later he complained about the look on the floor. We are confident everything was...
done correctly but in order to please this customer we have agreed to refund his money. I spoke with [redacted] on 1-4-18 and have mailed out a refund check for $650.00 chk #[redacted]. If any further information is needed, please do not hesitate to contact me. Rose M[redacted], office managerSent from my iPhone