[redacted] signed a 36 month contract on April 28, 2014. A copy of this contract has been provided with this letter. As of today, only a few months of this 36 month obligation have been fulfilled. The 36 month term of that contract is still in effect and therefore, an early...
cancellation will result in the customer being billed for the full term of the contract. We cannot make exceptions to this in any case, as it is in writing and doing so would be unfair the rest of our customer base.
The [redacted] were under no obligation to sign this contract if they found the contract terms or the cost of the monthly monitoring rate, with the additional cost of cellular service, unacceptable. The equipment installed in their home was not proprietary and could be accessed by another security company. We also installed supplemental equipment, at no cost to the customer, with the understanding that they would fulfill their contract obligation.
We are willing to set up a reasonable payment plan with the customer in order to ease the financial burden, but are not able to remove their obligation to fulfill this contract.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom It May Concern: RE: Complaint ID #[redacted]Mr. and Mrs. [redacted] signed a 36 month contract on May 20, 2014. A copy of this contract has beenincluded with this letter. As of today, only several months of this 36 month obligation have been fulfilled. The 36 month term of that contract is still...
in effect and therefore, an early cancellation will result in the customer being billed for the full term of the contract. The 36 month obligation is outlined clearly on the front of the contract. Mr. and Mrs. [redacted] were under no obligation to sign this contract if they found the contract terms unacceptable. The allegation that we were not at all interested in assisting the customer is simply untrue. We spent a lot of time communicating with the customer, by phone and email, in an effort to resolve their concerns. We have made, in writing, the following offers to resolve this issue and avoid our standard collections process. These offers are as follows:1- Transfer services to their new home so that they are able to take advantage of the remaining months of their contract. We also offered to convert their contract to month-to-month following the fulfillmentof the 36 months in question.2- A 15% reduction if they choose to cancel services and pay the balance of contract. This is being offered in light of their excellent payment history.3- If the customer chooses to cancel service and does pay their balance of contract, they will receive a letter from our office offering them that amount of credit for future monitoring services ONLY should they choose to return to our company for their monitoring services.Emails reflecting the above offers and showing our consistent communication with Mr. and Mrs. [redacted] can be provided if necessary.We are willing to provide any of the above solutions to Mr. and Mrs. [redacted], but simply cannot completely remove their obligation to fulfill their contract. Doing this would be unfair to the rest of our customer base.Thank you.[redacted]Guard-0-Matic
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] signed a 36 month contract on April 28, 2014. A copy of this contract has been provided with this letter. As of today, only a few months of this 36 month obligation have been fulfilled. The 36 month term of that contract is still in effect and therefore, an early...
cancellation will result in the customer being billed for the full term of the contract. We cannot make exceptions to this in any case, as it is in writing and doing so would be unfair the rest of our customer base.
The [redacted] were under no obligation to sign this contract if they found the contract terms or the cost of the monthly monitoring rate, with the additional cost of cellular service, unacceptable. The equipment installed in their home was not proprietary and could be accessed by another security company. We also installed supplemental equipment, at no cost to the customer, with the understanding that they would fulfill their contract obligation.
We are willing to set up a reasonable payment plan with the customer in order to ease the financial burden, but are not able to remove their obligation to fulfill this contract.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom It May Concern: RE: Complaint ID #[redacted]Mr. and Mrs. [redacted] signed a 36 month contract on May 20, 2014. A copy of this contract has beenincluded with this letter. As of today, only several months of this 36 month obligation have been fulfilled. The 36 month term of that contract is still...
in effect and therefore, an early cancellation will result in the customer being billed for the full term of the contract. The 36 month obligation is outlined clearly on the front of the contract. Mr. and Mrs. [redacted] were under no obligation to sign this contract if they found the contract terms unacceptable. The allegation that we were not at all interested in assisting the customer is simply untrue. We spent a lot of time communicating with the customer, by phone and email, in an effort to resolve their concerns. We have made, in writing, the following offers to resolve this issue and avoid our standard collections process. These offers are as follows:1- Transfer services to their new home so that they are able to take advantage of the remaining months of their contract. We also offered to convert their contract to month-to-month following the fulfillmentof the 36 months in question.2- A 15% reduction if they choose to cancel services and pay the balance of contract. This is being offered in light of their excellent payment history.3- If the customer chooses to cancel service and does pay their balance of contract, they will receive a letter from our office offering them that amount of credit for future monitoring services ONLY should they choose to return to our company for their monitoring services.Emails reflecting the above offers and showing our consistent communication with Mr. and Mrs. [redacted] can be provided if necessary.We are willing to provide any of the above solutions to Mr. and Mrs. [redacted], but simply cannot completely remove their obligation to fulfill their contract. Doing this would be unfair to the rest of our customer base.Thank you.[redacted]Guard-0-Matic
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]