[redacted] signed a month contract on April 28, A copy of this contract has been provided with this letterAs of today, only a few months of this month obligation have been fulfilledThe month term of that contract is still in effect and therefore, an early cancellation will result in the customer being billed for the full term of the contractWe cannot make exceptions to this in any case, as it is in writing and doing so would be unfair the rest of our customer base The [redacted] were under no obligation to sign this contract if they found the contract terms or the cost of the monthly monitoring rate, with the additional cost of cellular service, unacceptableThe equipment installed in their home was not proprietary and could be accessed by another security companyWe also installed supplemental equipment, at no cost to the customer, with the understanding that they would fulfill their contract obligation We are willing to set up a reasonable payment plan with the customer in order to ease the financial burden, but are not able to remove their obligation to fulfill this contract Thank you
[redacted] signed a month contract on April 28, A copy of this contract has been provided with this letterAs of today, only a few months of this month obligation have been fulfilledThe month term of that contract is still in effect and therefore, an early cancellation will result in the customer being billed for the full term of the contractWe cannot make exceptions to this in any case, as it is in writing and doing so would be unfair the rest of our customer base The [redacted] were under no obligation to sign this contract if they found the contract terms or the cost of the monthly monitoring rate, with the additional cost of cellular service, unacceptableThe equipment installed in their home was not proprietary and could be accessed by another security companyWe also installed supplemental equipment, at no cost to the customer, with the understanding that they would fulfill their contract obligation We are willing to set up a reasonable payment plan with the customer in order to ease the financial burden, but are not able to remove their obligation to fulfill this contract Thank you