Bath Fitter- Albany

On July 18 we had an appointment with a salesman from Bath Fitter in Colonie, NY to get a quote to take the tub in the master bath out and replace it with a walk-in shower. As seniors, it was getting harder and harder and more dangerous to get in and out of the tub to shower. Theirs was not the only quote that we were getting, but we liked what we saw, so we left a deposit of $2350 and were assured that if we changed our mind or found a better deal we could get a full refund if we canceled within 3 days. We had an appointment with another company 2 days later and it was more money but a much better shower, so on the 3rd day we canceled the contract with Bath Fitter and were assured by the salesman and the sales manager that we would receive our refund within 7 to 10 days. That was 10 weeks ago today, and we're still waiting. We've had to contact Bath Fitter headquarters in Austin, Texas. And still nothing. Nobody disputes that we have the money coming; we just can't seem to get it! The general voice mailbox in Texas is full half the time, and the rest of the time you leave a message that you never get a call back from. Calling the Colonie office is useless because it all apparently comes from Texas. In the meantime, the second company has done the job and we have a beautiful, safe walk-in shower. Now if we could just get our refund!