Bath Fitter Saskatoon

Please don't buy their products, a company this shaddy does not deserve to be in business.

A few years ago now, I had an employee come to my house to do a consultation. I ended up giving a $500 deposit for the work to be completed, I was broke and felt pressured by the employee to get the product. I realized that my bathroom needed to be completely re-done, and so I was just going to purchase a new tub once I put the walls back. I was within the 2-week time period and asked for a refund. The company would not honor that, I spoke with the new owner and the Corporate company in the US and after extensive conversations they were willing to give me halfback. I did not feel that was fair and they did nothing to deserve the other half, and they left me with only one option. To get a mediator through the BBB to make a decision. This cost more money, which I did not have. So I did not proceed and therefor lost my $500. A company that is this shady is not worth doing business with. I don't know how they have as high of a rating at the BBB, but I guess they are good at being dishonest all around. Terrible experience and will continue to tell people how awful they are. Seriously, save your money. If they can't honor their own policies, what are they doing behind the scenes with their products/ installs. PROCEED WITH CAUTION User's recommendation: Go elsewhere

I would like to share my story about Bathfitter in the hopes that it will discourage any more homeowners from trusting this company in their home.
My tub surround needed replacement warranty work for cracks in the corner and silicone patched screw holes, which were from the original install and were peeling off.
I arranged for someone to be at my home for the install appointment because I work full time, and could not be home during the day. The first installer called me to verify the placement of the shower curtain rod (which was installed in the wrong place originally a few years ago). When I cam home after work, I was in complete disbelief! There were stains on my carpet in the bedroom leading to the ensuite bathroom, I had scratches in the finish of my sink, and the rod was in the wrong place again! The new surround was not straight (it varied by ½" from side to side), the silicone work was extremely messy, especially at the joints and where the surround met the floor. My worst discovery was finding a huge open gap between the surround and the wall along the back. I could fit my hand in the gap and reach down against raw drywall. This is a huge water and moisture concern, as there was nothing preventing water from going into this gap and causing mold/moisture damage as it falls to the floor and pools. I contacted Bathfitter and they arranged to have a different installer come out to reinstall a surround and fix the deficiencies.
Again, I arranged to have someone to be at my house for the second install. Unfortunately, this experience was not much better. Upon looking at the new surround, it was visually noticeable that the surround was not straight. The left hand side tilted upwards, and there was a difference of ½" between the door jam to the surround from the floor up. The right hand side of the surround had been jammed in very tight against a cabinet beside the surround. The molding on the cabinet had so much pressure against it that it shifted over and damaged the seams. There was now an unsightly gob of silicone where the surround molding ran into the cabinet. There is also an exposed edge between the surround and the bathtub. The seam around the tub had some silicone, however it was not consistent and I can feel the sharp edge of the surround.
To summarize, after three attempts to install a surround, and many appointments to 'fix' the numerous deficiencies and errors, I was left with a product that has done permanent damage to my bathroom, is uneven and messy and concerns that install errors could cause moisture issues in the future. I do not have confidence in this product or the quality of the installation. What else is wrong that I have not yet discovered? This has been the worst experience I have ever had with anyone who has done work in my home. I have to look at this catastrophe (surround, cabinet and sink) everyday, and it is a constant reminder that I will share my story with as many people as possible in the hopes that I can prevent other homeowners from hiring Bathfitter to do anything in their home.