Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ To Whom It May Concern: All of our custom shower doors begin with a custom glass order, the glass itself can take 2-weeks to arrive at our vendor, once the vendor receives the glass the building process beginsOnce the door is built it is delivered to us on the following Thursday, as that is when we receive our shower door deliveriesThere would be NO possible way that all of that would be accomplished within days, and no one from Bathplanet would ever lead a customer to believe that, so I'm sorry that you were under an assumption that is not accurate Next, in all of the years of installing bathrooms we have never once had a complaint of one of our installers failing to plug something back in after using an outlet, or even unplugging something that a customer had plugged inI personally do not believe that BathPlanet or our installer unplugged your freezer therefore, I don't reimburse for food I have made numerous attempts to work with you on this, and you have chosen not to work with me We appreciate your business, and your bathroom is complete and we do hope that you enjoy it Sincerely,
Complaint: [redacted] I am rejecting this response because: bath planet never offered shower doors to me at any priceAll he said to me was he had installed many shower stalls and that they all leak without shower doorsIMentioned that on the bill to the customer they did not show that the shower would leak if the customer did not put on shower doors I also said I would be willing to split the cost of leveling the the shower so the pitch would be corrected and would not leak It was then he informed me that bath planet doesn't transferred ownership and that I should go after the previous owner P Sincerely, [redacted]
We sincerely apologize if the homeowner was offended in any way during our presentation They reached out to us for a free in-home estimate As protocol, we assign the appointment to one of our representatives, they then go to the home and give a Company wide approved [redacted] presentation of our product, pricing, etc Yes, our pricing is only good for same day, as I'm sure you can imagine the cost of sending reps out to visit homeowners all over the Chicagoland and Rockford area, but this is certainly nothing out of the ordinary for the home improvement industry We can say that we have never had a homeowner complaint resulting from an in-home estimate You can see that by reviewing the Revdex.com site here I want to make clear that this particular homeowner chose NOT to purchase, which is certainly their right, and obviously it happens all of the time Therefore, it was clearly not beneficial for the homeowner to purchase a bathroom from us at that time, resulting on both of us parting ways and choosing not to do business Again, we only went out to offer a presentation and a price, which is all that we did Since the homeowner didn't choose to purchase from us, there really isn't much else that we can do but apologize for the misunderstanding of our presentation.Sincerely, [redacted]
On September 19, Satereh [redacted] entered into a contract with BathPlanet We ordered all of the materials that she contracted us to install, and our project manager set an installation date with her so we had her materials delivered the next week to our shop Then, before that installation date Ms [redacted] said that she wanted to reschedule the installation We did not hear from her again and she was not returning our phone calls Almost a month later Ms [redacted] had someone contact us and stated that she wanted to cancel the contract At this point it was a month after she signed the contract and we had all of her materials here at our shop ready to go Normally, at this point we do not change items on the contract or renegotiate the entire job that we had been contracted to do, but we wanted to make sure the Ms [redacted] was happy and did get the bathroom she wanted We then changed all of the materials and colors at her request We returned the prior order and had the new order shipped to our shop We are now ready to install Ms [redacted] ’s bathroom and if she would like to give us a call we can set up an installation date that works for her We also did give Ms [redacted] a discount on her order, which she had stated she did not receive Sincerely, Dimitris [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Dave [redacted]
Hello,We reviewed the information that the [redacted] submitted We did speak with them yesterday and we have scheduled repairs for their drywall Regarding the bathtub, the tub with the arm rests has an etching of a wave on the front of it The [redacted] did not want the wave etched so we spoke with them and explained to them that in order to avoid the wave we would need to order a custom made bathtub that would not be the soaker tub that they had originally wanted They agreed and still said that they did not want the tub with the wave on it.At this point after speaking with the [redacted] yesterday we have worked out any necessary repairs and will make sure that they are completed to the [redacted] satisfaction.Sincerely,Dimitris [redacted]
Hello,We received a call from Ms [redacted] and she stated that she had purchased a home in which a BathPlanet shower system had been installed The previous owner of the home had purchased a new shower from us to suit their needs We do NOT have a transferrable warranty, so when a home is sold the warranty on the product is no longer in place, therefore Ms [redacted] is not a customer of BathPlanet She stated that she doesn't understand why there would not be shower doors installed on her shower, as she does not feel she can use with a shower rod & curtain only and avoid some water coming out onto the floor There could be many reasons that the original homeowner and BathPlanet customer chose not to purchase the shower doors Just to name a couple, the shower door track can be high for people to step over, posing a potential danger to certain customers Another reason may be that the previous homeowner didn't like the way shower doors looked and didn't want another item that needed regular cleaning in their bathroom There could be endless reasons that the customer preferred to go with a shower rod versus a door, and that reason is certainly not the fault of BathPlanet, as I am sure there are always many things that new homeowners personal preferences differ from that of the person whom they bought the home fromWe have also searched ALL of our service records and have confirmed that the previous homeowner, our customer, NEVER once called in with any issues, service calls, questions, etcWe certainly understand MsMorton's frustration and have had multiple phone conversations with her to try to help her, we even offered to sell her brand new shower doors, including installation for only $500, which is under our cost, quite a bit under our cost when you add in the drive time, gas, and installation fee we pay our installer Again, Ms [redacted] is NOT a BathPlanet customer and does not have a warranty with our Company, we are merely trying to help her solve the issue that she states she is having but she does not seem to want to solve the problem in the only way possible at this point We are really trying to work with her, and if she is willing to take us up on our offer of our drastically reduced priced shower doors we have offered we could certainly get those doors on order and schedule a time that is convenient for her, to come out and install them
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ To Whom It May Concern: All of our custom shower doors begin with a custom glass order, the glass itself can take 2-weeks to arrive at our vendor, once the vendor receives the glass the building process beginsOnce the door is built it is delivered to us on the following Thursday, as that is when we receive our shower door deliveriesThere would be NO possible way that all of that would be accomplished within days, and no one from Bathplanet would ever lead a customer to believe that, so I'm sorry that you were under an assumption that is not accurate Next, in all of the years of installing bathrooms we have never once had a complaint of one of our installers failing to plug something back in after using an outlet, or even unplugging something that a customer had plugged inI personally do not believe that BathPlanet or our installer unplugged your freezer therefore, I don't reimburse for food I have made numerous attempts to work with you on this, and you have chosen not to work with me We appreciate your business, and your bathroom is complete and we do hope that you enjoy it Sincerely,
Complaint: [redacted] I am rejecting this response because: bath planet never offered shower doors to me at any priceAll he said to me was he had installed many shower stalls and that they all leak without shower doorsIMentioned that on the bill to the customer they did not show that the shower would leak if the customer did not put on shower doors I also said I would be willing to split the cost of leveling the the shower so the pitch would be corrected and would not leak It was then he informed me that bath planet doesn't transferred ownership and that I should go after the previous owner P Sincerely, [redacted]
We sincerely apologize if the homeowner was offended in any way during our presentation They reached out to us for a free in-home estimate As protocol, we assign the appointment to one of our representatives, they then go to the home and give a Company wide approved [redacted] presentation of our product, pricing, etc Yes, our pricing is only good for same day, as I'm sure you can imagine the cost of sending reps out to visit homeowners all over the Chicagoland and Rockford area, but this is certainly nothing out of the ordinary for the home improvement industry We can say that we have never had a homeowner complaint resulting from an in-home estimate You can see that by reviewing the Revdex.com site here I want to make clear that this particular homeowner chose NOT to purchase, which is certainly their right, and obviously it happens all of the time Therefore, it was clearly not beneficial for the homeowner to purchase a bathroom from us at that time, resulting on both of us parting ways and choosing not to do business Again, we only went out to offer a presentation and a price, which is all that we did Since the homeowner didn't choose to purchase from us, there really isn't much else that we can do but apologize for the misunderstanding of our presentation.Sincerely, [redacted]
On September 19, Satereh [redacted] entered into a contract with BathPlanet We ordered all of the materials that she contracted us to install, and our project manager set an installation date with her so we had her materials delivered the next week to our shop Then, before that installation date Ms [redacted] said that she wanted to reschedule the installation We did not hear from her again and she was not returning our phone calls Almost a month later Ms [redacted] had someone contact us and stated that she wanted to cancel the contract At this point it was a month after she signed the contract and we had all of her materials here at our shop ready to go Normally, at this point we do not change items on the contract or renegotiate the entire job that we had been contracted to do, but we wanted to make sure the Ms [redacted] was happy and did get the bathroom she wanted We then changed all of the materials and colors at her request We returned the prior order and had the new order shipped to our shop We are now ready to install Ms [redacted] ’s bathroom and if she would like to give us a call we can set up an installation date that works for her We also did give Ms [redacted] a discount on her order, which she had stated she did not receive Sincerely, Dimitris [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Dave [redacted]
Hello,We reviewed the information that the [redacted] submitted We did speak with them yesterday and we have scheduled repairs for their drywall Regarding the bathtub, the tub with the arm rests has an etching of a wave on the front of it The [redacted] did not want the wave etched so we spoke with them and explained to them that in order to avoid the wave we would need to order a custom made bathtub that would not be the soaker tub that they had originally wanted They agreed and still said that they did not want the tub with the wave on it.At this point after speaking with the [redacted] yesterday we have worked out any necessary repairs and will make sure that they are completed to the [redacted] satisfaction.Sincerely,Dimitris [redacted]
Hello,We received a call from Ms [redacted] and she stated that she had purchased a home in which a BathPlanet shower system had been installed The previous owner of the home had purchased a new shower from us to suit their needs We do NOT have a transferrable warranty, so when a home is sold the warranty on the product is no longer in place, therefore Ms [redacted] is not a customer of BathPlanet She stated that she doesn't understand why there would not be shower doors installed on her shower, as she does not feel she can use with a shower rod & curtain only and avoid some water coming out onto the floor There could be many reasons that the original homeowner and BathPlanet customer chose not to purchase the shower doors Just to name a couple, the shower door track can be high for people to step over, posing a potential danger to certain customers Another reason may be that the previous homeowner didn't like the way shower doors looked and didn't want another item that needed regular cleaning in their bathroom There could be endless reasons that the customer preferred to go with a shower rod versus a door, and that reason is certainly not the fault of BathPlanet, as I am sure there are always many things that new homeowners personal preferences differ from that of the person whom they bought the home fromWe have also searched ALL of our service records and have confirmed that the previous homeowner, our customer, NEVER once called in with any issues, service calls, questions, etcWe certainly understand MsMorton's frustration and have had multiple phone conversations with her to try to help her, we even offered to sell her brand new shower doors, including installation for only $500, which is under our cost, quite a bit under our cost when you add in the drive time, gas, and installation fee we pay our installer Again, Ms [redacted] is NOT a BathPlanet customer and does not have a warranty with our Company, we are merely trying to help her solve the issue that she states she is having but she does not seem to want to solve the problem in the only way possible at this point We are really trying to work with her, and if she is willing to take us up on our offer of our drastically reduced priced shower doors we have offered we could certainly get those doors on order and schedule a time that is convenient for her, to come out and install them