Had bath planet come out for a quote and they lied to me about everything. They promised things that in the end they said they never did and that if its not listed in the contract they wont follow it. They are extremely rude and unprofessional. Now they will not stop hounding me about giving my honest feedback to others. I recommend you stay far away from this company.
Initial Business Response /* (1000, 5, 2015/03/05) */
To Whom It May Concern:
Mr. [redacted] cancelled the contract that he had signed with us. Our protocol is to refund any money due 14 business days after the date of cancellation. Mr. [redacted] received his refund on Monday the 2nd of March...
because he didn't want it to be mailed. We followed Company protocol, and certainly did not give Mr. [redacted] any sort of run around as he stated. Anytime money is refunded or issued in any capacity it is handled by one specific manager and there may have been one day when that person may not have been in the office, or available, but that certainly didn't mean that it wasn't being handled in a timely manner. We apologize that Mr. [redacted] felt the need to file a complaine, when we only followed our Company protocol for a cancelled transaction and issued refund, but he has received his refund now.
Sincerely,
[redacted]
Had bath planet come out for a quote and they lied to me about everything. They promised things that in the end they said they never did and that if its not listed in the contract they wont follow it. They are extremely rude and unprofessional. Now they will not stop hounding me about giving my honest feedback to others. I recommend you stay far away from this company.
Initial Business Response /* (1000, 5, 2015/03/05) */
To Whom It May Concern:
Mr. [redacted] cancelled the contract that he had signed with us. Our protocol is to refund any money due 14 business days after the date of cancellation. Mr. [redacted] received his refund on Monday the 2nd of March...
because he didn't want it to be mailed. We followed Company protocol, and certainly did not give Mr. [redacted] any sort of run around as he stated. Anytime money is refunded or issued in any capacity it is handled by one specific manager and there may have been one day when that person may not have been in the office, or available, but that certainly didn't mean that it wasn't being handled in a timely manner. We apologize that Mr. [redacted] felt the need to file a complaine, when we only followed our Company protocol for a cancelled transaction and issued refund, but he has received his refund now.
Sincerely,
[redacted]