Bath Power Equipment

HELLO,I AM THE GENERAL MANAGER OF BATH POWER EQUIPMENT IN FORT COLLINS I WOULD LIKE TO POST A RESPONSE TO A COMPLAINT AGAINST THE SERVICE PROVIDED BY OUR COMPANY (ID ***).THE CUSTOMER IN QUESTION FIRST OF ALL; DROPPED HIS MOWER OFF FOR REPAIR AT BATH ON THE 27TH OF MAY, NOT MAY 29TH, AS
STATED IN THE COMPLAINT WE ARE VERY BUSY AT BATH; SO WE DID GIVE THE CUSTOMER AN "ESTIMATED TIME OF COMPLETION" OF AROUND WEEKS (UNLESS PARTS NEED TO BE ORDERED) *** THIS IS STATED ON THE COPY OF THE WORK ORDER; WHICH THE CUSTOMER SIGNED AND RECEIVED A COPY OF WE AT BATH WORK ON OUR REPAIRS AS FIRST COME FIRST SERVE THE CUSTOMER PROVIDED A PART FOR US TO USE ON HIS MOWER AT THE TIME WE CHECKED IT IN FOR REPAIR WE STARTED WORK ON THE CUSTOMERS UNIT AROUND JUNE 20TH AND FOUND WE NEEDED ANOTHER PART TO COMPLETE THE REPAIR; NOT PROVIDED BY THE CUSTOMER, AND NOT IN OUR STOCK THE CUSTOMER SAID HE HAD JUST MOVED AND WOULD LOOK FOR THE PART AND LET US KNOW THE CUSTOMER CALLED BACK AT SOME POINT; HE COULD NOT FIND THE PART, AND TOLD US TO ORDER IT FROM OUR VENDOR---WE DID! AT THAT POINT WE WOULD CHECK ON ETA OF THE PART ON NUMEROUS OCCASIONS; INFORMING THE CUSTOMER ON THE STATUS OF THE PART WE WERE WAITING FOR, IN A PROFESSIONAL MANNER THE PART DID COME IN EVENTUALLY---ONCE ORDERED IT IS OUT OF OUR HANDS UNTIL THE PART ARRIVES, SORRY!; AND HIS REPAIR WAS MOVED BACK UP TO THE FRONT OF REPAIR LINE (ALONG WITH LIMITED STORAGE SPACE HER AT BATH, WE DO NOT GET PAID UNTIL WE GET THE REPAIR ITEM BACK TO THE CUSTOMER---THEREFORE; THERE IS, BY NO MEANS, ANY REASON TO PROLONG A CUSTOMER'S REPAIR!!! WE ADDRESSED THE CUSTOMER'S REPAIR ITEMS, INCLUDING ISSUES THAT WERE NOT EVEN ASKED OF US AS A SERVICE TO OUR CUSTOMER THE CUSTOMER CAME IN TO PICK UP HIS UNIT ON JULY 3RD, PROCEEDING TO ARGUE ABOUT PRICE NOW???; SAYS WE TOLD HIM IT WOULD BE $20---OUR MINIMUM LABOR CHARGE IS A HALF HOUR AT $37.50; NO ONE WOULD HAVE PROMISED THIS, GUARANTEED!!! SO A SCENE WAS NOT CAUSED; I DISCOUNTED THE REPAIR AT OUR LOSS TO THE CUSTOMER, HELPED HIM LOAD HIS MOWER, AND SENT HIM ON HIS WAY, WITH A APOLOGY FOR THE CONFUSION ON PRICE.WE ARE NOT PERFECT HERE AT BATH (ON ALL REPAIRS OR CUSTOMER SERVICE ISSUES); HOWEVER, I DO NOT BELIEVE WE COULD OF SERVICED THIS CUSTOMER IN A BETTER WAY?CUSTOMER'S REPAIR ORDER WITH ALL NOTES AND PROOF OF OUR STATEMENTS IS ATTACHED TO THIS EMAIL.GENERAL MANAGER----- Forwarded Message -----From: [email protected]: [email protected]: Wednesday, July 8, 3:24:PMSubject: Message fromAttachments areaPreview attachment SKMBT_C35150708142400.pdfPDFSKMBT_C35150708142400.pdf

HELLO,I AM THE GENERAL MANAGER OF BATH POWER EQUIPMENT IN FORT COLLINS.  I WOULD LIKE TO POST A RESPONSE TO A COMPLAINT AGAINST THE SERVICE PROVIDED BY OUR COMPANY (ID [redacted]).THE CUSTOMER IN QUESTION FIRST OF ALL; DROPPED HIS MOWER OFF FOR REPAIR AT BATH ON THE 27TH OF MAY,...

NOT MAY 29TH, AS STATED IN THE COMPLAINT.  WE ARE VERY BUSY AT BATH; SO WE DID GIVE THE CUSTOMER AN "ESTIMATED TIME OF COMPLETION" OF AROUND 2 WEEKS (UNLESS PARTS NEED TO BE ORDERED)  [redacted] THIS IS STATED ON THE COPY OF THE WORK ORDER; WHICH THE CUSTOMER SIGNED AND RECEIVED A COPY OF.  WE AT BATH WORK ON OUR REPAIRS AS FIRST COME FIRST SERVE.  THE CUSTOMER PROVIDED A PART FOR US TO USE ON HIS MOWER AT THE TIME WE CHECKED IT IN FOR REPAIR.  WE STARTED WORK ON THE CUSTOMERS UNIT AROUND JUNE 20TH AND FOUND WE NEEDED ANOTHER PART TO COMPLETE THE REPAIR; NOT PROVIDED BY THE CUSTOMER, AND NOT IN OUR STOCK.  THE CUSTOMER SAID HE HAD JUST MOVED AND WOULD LOOK FOR THE PART AND LET US KNOW.  THE CUSTOMER CALLED BACK AT SOME POINT; HE COULD NOT FIND THE PART, AND TOLD US TO ORDER IT FROM OUR VENDOR---WE DID!  AT THAT POINT WE WOULD CHECK ON ETA OF THE PART ON NUMEROUS OCCASIONS; INFORMING THE CUSTOMER ON THE STATUS OF THE PART WE WERE WAITING FOR, IN A PROFESSIONAL MANNER.  THE PART DID COME IN EVENTUALLY---ONCE ORDERED IT IS OUT OF OUR HANDS UNTIL THE PART ARRIVES, SORRY!; AND HIS REPAIR WAS MOVED BACK UP TO THE FRONT OF REPAIR LINE (ALONG WITH LIMITED STORAGE SPACE HER AT BATH, WE DO NOT GET PAID UNTIL WE GET THE REPAIR ITEM BACK TO THE CUSTOMER---THEREFORE; THERE IS, BY NO MEANS, ANY REASON TO PROLONG A CUSTOMER'S REPAIR!!!  WE ADDRESSED THE CUSTOMER'S REPAIR ITEMS, INCLUDING ISSUES THAT WERE NOT EVEN ASKED OF US AS A SERVICE TO OUR CUSTOMER.  THE CUSTOMER CAME IN TO PICK UP HIS UNIT ON JULY 3RD, PROCEEDING TO ARGUE ABOUT PRICE NOW???; SAYS WE TOLD HIM IT WOULD BE $20---OUR MINIMUM LABOR CHARGE IS A HALF HOUR AT $37.50; NO ONE WOULD HAVE PROMISED THIS, GUARANTEED!!!  SO A SCENE WAS NOT CAUSED; I DISCOUNTED THE REPAIR AT OUR LOSS TO THE CUSTOMER, HELPED HIM LOAD HIS MOWER, AND SENT HIM ON HIS WAY, WITH A APOLOGY FOR THE CONFUSION ON PRICE.WE ARE NOT PERFECT HERE AT BATH (ON ALL REPAIRS OR CUSTOMER SERVICE ISSUES); HOWEVER, I DO NOT BELIEVE WE COULD OF SERVICED THIS CUSTOMER IN A BETTER WAY?CUSTOMER'S REPAIR ORDER WITH ALL NOTES AND PROOF OF OUR STATEMENTS IS ATTACHED TO THIS EMAIL.GENERAL MANAGER----- Forwarded Message -----From: [email protected]: [email protected]: Wednesday, July 8, 2015 3:24:12 PMSubject: Message fromAttachments areaPreview attachment SKMBT_C35150708142400.pdfPDFSKMBT_C35150708142400.pdf