Bathroom Magic

Dear [redacted],
Never the less, you were informed of our claims and complaint process and to date have not filed any formal claim or complaint with the company. Please understand as a company we have procedures and processes that we follow in order to maintain quality and control. For example: If a person gets into an auto accident they must file a claim through their insurance provider.
I have included the company claims information for your convenience.
CLAIMS PROCEDURE
All Claims must be submitted, in writing (no emails), no more than 90 days from the date of the move.
[redacted]
Please mail all claims to the following remittance address:
[redacted]
The following must be included in all claims letters:
1. Customer’s Name, Mailing Address, Telephone Number
2. Move Date
3. Reference/Quote Number
4. Mover’s Name (If Known)
5. What Damage(s) Occurred
6. Clearly indicate what item is claimed damaged. Include as much detail as possible:
Size, weight, dimensions, materials, purchased when, from where, receipts, etc.
7. Include Photos
8. Send all correspondence to the above listed PO Box address.
WHAT TO EXPECT:
Once a claim is received, customer will receive an Acknowledgement Letter from our claims department acknowledging receipt of the claim no later than 20 days from the claim post mark date.
The claim will be processed and a Conclusion Letter will mailed no later than 90 days from the post mark date of the original claim letter.
This time frame is a standard amount of time that is mandated for us through The Department of Motor Vehicles. However, since our damage claim ratio is less than 1% our response time is generally faster.
You may also review Your Rights and Responsibilities When You Move in [redacted] at the following l[redacted]
Sincerely,
Ali L[redacted]
Ameritex Movers

Dear [redacted],
I apologize for any inconvenience you may have experienced during your move, however, this is the first I have heard about any problems with your move on May 29, 2015. I do not have any formal complaints, claims or any notes listed on your account.
As I understand damages to...

your furniture can be disappointing and frustrating, this is a process that is mandated by the Texas Department of Motor Vehicles. All claims must be submitted in writing and you are given up to 90 days from the day of your move to file your claim as the company is given the same 90 day period to close your claim.
An average 3 bedroom house can usually range anywhere from 4-8 hours depending on the services requested. Your total move was 4 hours which is on the lower end of the average.
We value you as a customer and appreciate your feedback as it helps us to better our services.

Sincerely,
Ali L[redacted]
Ameritex Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,