Our team received this complaint and tried to connect with the consumer via phone to gather more information regarding his experience with our product but was unsuccessfulResponded to consumer via e-mail and provided him with the pathway on how to initiate a medical claim- documentation sent Thank you
We received the damaged property complaint detailed in this consumer's letter and reviewed the details of his claimThere is no indication that the product was defective when it left our custody and control and at all times prior to purchaseHad the container been leaking prior to purchase, one would expect noticeable residue on the outside of the container and reduced contentThis reported incident does not imply any product defect or safety issue and the company cannot assume responsibility for accidental occurrencesIn addition, this product does carry a stain warningA postage-paid mailer was provided to consumer, however, the unused portion of product was not returned for reviewConsumer has been compensated for the cost of the product
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance!
We have received notification from the Revdex.com that you have not received your check for $for the Rogaine® Rewards RebateOur department has recently reviewed your account and we do see that you submitted your receipt for a $rebate check on 11/17/After further review of your rewards account, we found that a $rebate check was issued on 11/20/and was then re-issued on 01/30/We certainly apologize for the difficulty you have had with our Program and that you have not received either checkAs requested, and in the interest of good consumer relations we are enclosing a check for $Mark, we appreciate your loyalty to our products and your patience with this issuePlease contact us through our website [redacted] [redacted] with additional questions or comments about your rewards accountOur specialists are available Monday through Friday, 9:a.mto 5:p.m., EST and will be happy to help you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's unfortunate that I had to involve the Revdex.com to resolve this issue that should have been resolved by Rogaine, but am thankful that the Revdex.com represents the consumer and ultimately resolved the issue Regards, [redacted] ***
I have contacted our fulfillment company and can confirm that this consumer's order has been cancelled; his account is closed, and he will no longer receive any product
A care specialist from Johnson & Johnson's Consumer Care Center reached out to this consumer directly via telephone on 12/6/to offer an apologyIn addition, a good will check in the amount of $was sent to the consumer via US mail on 12/7/
On May 9, a check was issued to this consumer in the amount of $Typically mailings are received within 7-business daysThis consumer should already be in receipt of his promised refund
Please be advised that your automatic shipment of ROGAINE® Unscented Foam was cancelled on the date you contacted us, March 28, Additionally, we have reversed the charge on your credit card as of April 8, All ROGAINE® orders do specifically state they are Auto Delivery and we are sorry you were not aware of this with the programPlease keep the additional order as a courtesy as we are not requesting you return it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have contacted the company and it wasn't no success
Complaint: [redacted] I am rejecting this response because: They had promised my refund many times and never actually sent the check or returned calls so I didn’t want to say there was a resolution before there was actually one.I can confirm that I did receive my refund after about attempts and monthsThe only thing that was effective was this complaintI would like the record to reflect that I acknowledge the resolution please Regards, [redacted] ***
Johnson & Johnson's Consumer Care Center attempted to contact this consumer via telephone several timesEach time there was a busy signal and we were unable to speak to the consumer or leave a voicemailOn December 4, 2017, a follapology email was sent to the consumerIn addition, a $ refund check and coupons were also mailed directly to the address the consumer had provided
After reviewing the letter from the Revdex.com, we had looked further into the consumer’s complaintThe consumer had filed his complaint on 01/02/but a representative had spoken to him on 01/05/During the conversation with the consumer, he was promised a $check as a good will gesture since he had been waiting so long for his rebatesIt was confirmed the check was sent to the consumer on 1/05/To take action on this Revdex.com letter, the consumer was called as a courtesy on 1/17/to confirmed he received the check and to ensure we appreciated his loyalty to our brandThe consumer did receive the check on 01/16/but the mentioned he was more upset about how this was handled than receiving the checkIt was explained to him that his voice will be heard and we will make sure his feedback gets to the appropriate departmentsAfter discussion, he was happy with the end result
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
A supervisor from our Consumer Care Center reached out directly to this consumer via telephone on 6/29/As we do not sell Aveeno products directly, we advised consumer to contact her credit card company to resolve this situationJ&J did not charge any product to her accountThis is suspected fraudulent activityConsumer was accepting of this information and was to follow up with her credit card company
Our team received this complaint and tried to connect with the consumer via phone to gather more information regarding his experience with our product but was unsuccessfulResponded to consumer via e-mail and provided him with the pathway on how to initiate a medical claim- documentation sent Thank you
We received the damaged property complaint detailed in this consumer's letter and reviewed the details of his claimThere is no indication that the product was defective when it left our custody and control and at all times prior to purchaseHad the container been leaking prior to purchase, one would expect noticeable residue on the outside of the container and reduced contentThis reported incident does not imply any product defect or safety issue and the company cannot assume responsibility for accidental occurrencesIn addition, this product does carry a stain warningA postage-paid mailer was provided to consumer, however, the unused portion of product was not returned for reviewConsumer has been compensated for the cost of the product
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance!
We have received notification from the Revdex.com that you have not received your check for $for the Rogaine® Rewards RebateOur department has recently reviewed your account and we do see that you submitted your receipt for a $rebate check on 11/17/After further review of your rewards account, we found that a $rebate check was issued on 11/20/and was then re-issued on 01/30/We certainly apologize for the difficulty you have had with our Program and that you have not received either checkAs requested, and in the interest of good consumer relations we are enclosing a check for $Mark, we appreciate your loyalty to our products and your patience with this issuePlease contact us through our website [redacted] [redacted] with additional questions or comments about your rewards accountOur specialists are available Monday through Friday, 9:a.mto 5:p.m., EST and will be happy to help you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's unfortunate that I had to involve the Revdex.com to resolve this issue that should have been resolved by Rogaine, but am thankful that the Revdex.com represents the consumer and ultimately resolved the issue Regards, [redacted] ***
I have contacted our fulfillment company and can confirm that this consumer's order has been cancelled; his account is closed, and he will no longer receive any product
A care specialist from Johnson & Johnson's Consumer Care Center reached out to this consumer directly via telephone on 12/6/to offer an apologyIn addition, a good will check in the amount of $was sent to the consumer via US mail on 12/7/
On May 9, a check was issued to this consumer in the amount of $Typically mailings are received within 7-business daysThis consumer should already be in receipt of his promised refund
Please be advised that your automatic shipment of ROGAINE® Unscented Foam was cancelled on the date you contacted us, March 28, Additionally, we have reversed the charge on your credit card as of April 8, All ROGAINE® orders do specifically state they are Auto Delivery and we are sorry you were not aware of this with the programPlease keep the additional order as a courtesy as we are not requesting you return it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have contacted the company and it wasn't no success
Complaint: [redacted] I am rejecting this response because: They had promised my refund many times and never actually sent the check or returned calls so I didn’t want to say there was a resolution before there was actually one.I can confirm that I did receive my refund after about attempts and monthsThe only thing that was effective was this complaintI would like the record to reflect that I acknowledge the resolution please Regards, [redacted] ***
According to our system of record, the consumer has been refunded for her order(In fact, it appears that her account was credited twice.)
Johnson & Johnson's Consumer Care Center attempted to contact this consumer via telephone several timesEach time there was a busy signal and we were unable to speak to the consumer or leave a voicemailOn December 4, 2017, a follapology email was sent to the consumerIn addition, a $ refund check and coupons were also mailed directly to the address the consumer had provided
After reviewing the letter from the Revdex.com, we had looked further into the consumer’s complaintThe consumer had filed his complaint on 01/02/but a representative had spoken to him on 01/05/During the conversation with the consumer, he was promised a $check as a good will gesture since he had been waiting so long for his rebatesIt was confirmed the check was sent to the consumer on 1/05/To take action on this Revdex.com letter, the consumer was called as a courtesy on 1/17/to confirmed he received the check and to ensure we appreciated his loyalty to our brandThe consumer did receive the check on 01/16/but the mentioned he was more upset about how this was handled than receiving the checkIt was explained to him that his voice will be heard and we will make sure his feedback gets to the appropriate departmentsAfter discussion, he was happy with the end result
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
A supervisor from our Consumer Care Center reached out directly to this consumer via telephone on 6/29/As we do not sell Aveeno products directly, we advised consumer to contact her credit card company to resolve this situationJ&J did not charge any product to her accountThis is suspected fraudulent activityConsumer was accepting of this information and was to follow up with her credit card company