Complaint: [redacted]
I am rejecting this response because: Several of the statements the owner made are untrue. The shingles that are loose are the new ones, not the old ones which indicates deficient workmanship on the job his company performed. The owner refused to even examine the roof to verify this was correct but rather just told me that he would have to charge me to come out and look at it. Yes, I yelled, I was upset that the business would assume that what they did was correct without inspecting it in person and expect me to pay a second time for them not doing the job correctly. I finally hung up when it was clear to me that the owner was not willing to work with me in anyway other than charging me additional money to fix what his company had not done properly in the first place.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is our response to Complaint. Our crew chief, who made the small repair, took a photo of the plywood decking on the roof, where he installed a few new shingles, and there was no rotten plywood where he installed the new shingles. Our crew chief and project manager went out there twice to...
fix her leak, not charging her for the second trip. Months later the customer called and said her pest control person said there were shingles that were loose on her roof. The customer's roof is old and the shingles are not in good shape to begin with. Per her initial request, we repaired a very small area of the roof and we used nails in the repair as we always do. We also caulked her roof pipe penetrations and did our best to help find and stop her leak, and we were successful in stopping the leak. She now says we did not nail down the shingles, which is false, and that we did not install the shingles properly which is false. We told her we would be glad to come out and pull off the shingles we nailed down, but she would have to pay for new shingles to be installed. The Customer started yelling at me for saying this and threatening me by saying she would file a Complaint with the Revdex.com and on YELP if we did not do the work for free and then she immediately hung up the phone on me. I tried to call back several times but she did not answer. We could not show up at her house without permission and she did not want to listen to us when we told her that we cannot warranty a repair. She needs a new roof and we told her there would be other leaks on her roof because her roof is old and in poor condition. We are only guessing at where the leak is coming from and we were able to stop the leak. Again, we did not charge her for the second time we went to her house. We stopped the leak. Her accusation that we did not nail down the shingles is false or that her plywood was rotted is false. Customer did not want to pay money for new shingles after we removed the shingles we had installed on the repair. She started yelling at us and hung up the phone. We would have gone out there but she called us names, hung up the phone, would not answer our calls, and threatened us with filing complaints. We are not going to refund any money for the proper work we did.
Complaint: [redacted]
I am rejecting this response because: Several of the statements the owner made are untrue. The shingles that are loose are the new ones, not the old ones which indicates deficient workmanship on the job his company performed. The owner refused to even examine the roof to verify this was correct but rather just told me that he would have to charge me to come out and look at it. Yes, I yelled, I was upset that the business would assume that what they did was correct without inspecting it in person and expect me to pay a second time for them not doing the job correctly. I finally hung up when it was clear to me that the owner was not willing to work with me in anyway other than charging me additional money to fix what his company had not done properly in the first place.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is our response to Complaint. Our crew chief, who made the small repair, took a photo of the plywood decking on the roof, where he installed a few new shingles, and there was no rotten plywood where he installed the new shingles. Our crew chief and project manager went out there twice to...
fix her leak, not charging her for the second trip. Months later the customer called and said her pest control person said there were shingles that were loose on her roof. The customer's roof is old and the shingles are not in good shape to begin with. Per her initial request, we repaired a very small area of the roof and we used nails in the repair as we always do. We also caulked her roof pipe penetrations and did our best to help find and stop her leak, and we were successful in stopping the leak. She now says we did not nail down the shingles, which is false, and that we did not install the shingles properly which is false. We told her we would be glad to come out and pull off the shingles we nailed down, but she would have to pay for new shingles to be installed. The Customer started yelling at me for saying this and threatening me by saying she would file a Complaint with the Revdex.com and on YELP if we did not do the work for free and then she immediately hung up the phone on me. I tried to call back several times but she did not answer. We could not show up at her house without permission and she did not want to listen to us when we told her that we cannot warranty a repair. She needs a new roof and we told her there would be other leaks on her roof because her roof is old and in poor condition. We are only guessing at where the leak is coming from and we were able to stop the leak. Again, we did not charge her for the second time we went to her house. We stopped the leak. Her accusation that we did not nail down the shingles is false or that her plywood was rotted is false. Customer did not want to pay money for new shingles after we removed the shingles we had installed on the repair. She started yelling at us and hung up the phone. We would have gone out there but she called us names, hung up the phone, would not answer our calls, and threatened us with filing complaints. We are not going to refund any money for the proper work we did.