Battelle

Initial Business Response /* (1000, 8, 2015/07/07) */
[redacted]
Miss [redacted] requested we come into her home and check out her heating system...

[redacted]. We inspected the systems and while we don't criticize the work of others, the systems certainly weren't installed the way we would have installed them. We informed her at that time that certain things could be done to help the system, but that we'd never be able to make it operate at 100%.
Part of the issue here is that she "thinks" that every time the system isn't heating, it's due to an air lock and SHE would try bleeding the systems which when there isn't an air lock, actually adds air and creates issues. She is on [redacted] time of day savings with a system we feel isn't installed "quite the way we'd do it" and we feel it's highly likely she'll never find a plumbing company that will resolve her "issues"
I personally spoke with Miss [redacted] in regards to all her complaints (My name is [redacted], we have no [redacted] that works here) and it seems she feels we should have taken disciplinary action against some of our employee's AND made her aware of what those actions were. This isn't our policy.
Also, when she says no one contacted her about her not wanting to pay for the air vent, she must have forgotten the conversation I had with her indicating the air vent isn't $[redacted]. The invoice clearly states "brass fittings/air vent" and the air vent in question is worth $[redacted].
Also,if an invoice is changed/credited/or re-invoiced, it shows each change in our computer system ([redacted])and I see only the invoice in question and no other activity on the invoice.
The invoice hasn't been altered.
In conclusion, I spoke with the owner of our company on this matter and his stance is we'll not bill her any interest if she pays the invoice.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As usual not everything is correct. The other plumber did not return calls [redacted] I stand corrected it was [redacted] who I spoke with. I do not bleed the system myself, his vent didn't work and nor did he deduct the price as it was under warranty and I forgot no conversation. [redacted]. I will pay the bill when the faulty part that didn't even last the winter is deducted.
[redacted] changed the vent as it didn't work. it was under warranty. Take off the the vent. I have the recent bill and there is no interest on it and they with held it for 2 yrs so I thought he waved it.
Final Business Response /* (4000, 12, 2015/07/17) */
Good Day,
I reviewed this complaint with the owner of our company again this morning. Our stance remains unchanged.
[redacted] the repair she is in dispute of took place [redacted].
The last contact we had with her she called requesting our services while her account was still in good standing and we indicated to her that we were no longer interested in maintaining a business relationship with her. I express our thought that our rejection of her as a client had more to do with her not paying her bill than any of her reasoning in her complaint.
As indicated earlier, the part she is withholding payment over is valued at $[redacted] and we have as of yet, charged her interest on her over due account.
As far as we are concerned, this matter is closed and if payment isn't received forthwith, her account will be put out for collection including interest and filing fee's.
Thank You, [redacted]
G.C. Baxter Plumbing and Heating
Final Consumer Response /* (2000, 14, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will pay the bill but am not happy with the unprofessional way things were handled and never knew they dropped me as a customer. I dropped them. They will receive their money because I was happy only with [redacted],s work. [redacted].