Sign in

Batteries Plus

3912 Library Rd, Pittsburgh, Pennsylvania, United States, 15234-1844

Sharing is caring! Have something to share about Batteries Plus? Use RevDex to write a review

Batteries Plus Reviews (%countItem)

one bad apple
I walked into the Eden Prairie batteries plus store Sunday afternoon, I asked the representative to test my 2 fobs because only one works , he grabbed them and as he was taking my remotes into the back room, I heard him say, if they don't work I can fix them.. he returned shortly and rung up a bill of $27 and I said for one battery, he told me the one was week so he just replaced it I told him I didn't care it still worked he told me he threw it into a bunch of bad batteries so he could not restore the fob he told me he had been there for 13 years and he had never had a problem before I think that boy will have a lot of problems. I tried to submit the code to take the survey it said order not found my code is 5F3VE8QYG

18 months ago I bought a X2 power battery $40 for my Note4. Now it's swelling up real bad. I don't use the phone that much, I'm retired. I called about the life time warranty and was told I was out of luck. These batteries must be made FOR batteries plus because no one else sells them.

Brought power wheels car in for warranty repair on 4-26-18. Have to call and get update and get no resolution on why repair is taking so long. Get told every time they will call power wheels about parts and I would get a call back and never get a call back. Currently it is 7-5-18 and power wheels is still waiting for repair.

Batteries Plus Response • Jul 25, 2018

Thank you for contacting us and requesting to hear Batteries Plus Pittsburgh's explanation for the delay in repairing Mr. Power Wheels Hurricane. I am somewhat surprised because upon receipt of your letter I thought it was an issue that had already been resolved. The requested settlement of "product repaired and returned" was already met to the extent that Mr. had been called to pick up the repaired Hurricane.Mr. brought his non-functioning Power Wheels Hurricane into our Wilkins Township store on May 24, 2018, a common occurrence for us as we are an authorized third party service center for Mattel Power Wheels. As with other Power Wheels repair customers, our employee informed him we would obtain the appropriate repair parts from Mattel and call him when it was ready. Mr. Hurricane was still under warranty so there would be no charge.The particular part needed was a combination motor-gearbox. Upon contacting Mattel we learned that particular part was on backorder at Power Wheels with an undetermined re-stock date but we were told "soon". We awaited arrival of the repair part and I am told during this time period Mr. contacted our store 3 times, and was told the part was on back order, and that as soon as it arrived we would repair the Hurricane and call him back. It is correct that we called Power Wheels every time to check on the back order and Power Wheels informed us on one of the calls that they also told Mr. the part was on back order - but I do not know how they delivered that information.We regret that we were unclear in delivering our message to Mr. as he says we never called him back. Our store did not set expectations properly and perhaps should have called Mr. more frequently to let him know the part was still on back order.Late in the day July 16th the replacement motor-gearbox arrived at our Wilkins Township store. An employee repaired the Hurricane the morning of July 17th and called Mr. informing him that the back ordered part arrived the previous afternoon and his Hurricane was ready for pickup. Mr. picked up his Hurricane Monday July 23rd.As previously mentioned, I thought the matter already resolved but welcome any suggestions toward an amicable resolution or improving our performance.

Sincerely,

Michael RPresident, Batteries Plus PittsburghBatteries Plus Pittsburgh • 3912 Library Rd • Pittsburgh, PA 15234 P • F • www.batteriesplus.com

Check fields!

Write a review of Batteries Plus

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Batteries Plus Rating

Overall satisfaction rating

Description: GENERAL MERCHANDISE-RETAIL

Address: 3912 Library Rd, Pittsburgh, Pennsylvania, United States, 15234-1844

Phone:

Show more...

Fax:

+1 (412) 531-0390

Web:

This website was reported to be associated with Batteries Plus.




Add contact information for Batteries Plus

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated